Plover

Reviews (26)

• Daniel

  Unfortunately I probably won’t book back into the complex again the staff were a credit to wot they have to work with but in general the place needs some much needed attention

• Lucy

  On arrival our caravan was still being cleaned. When we returned we called the on site office to check we could enter as there was still rubbish under the beds and bins overflowing. Two members of staff came to do a check and said the caravan was extremely dirty and tried as best as they could to sort it. (I don’t think they could dedicate the time to clean it as they had their own job to do) After they went we discovered the bathroom bin had still not been emptied and had dirty sanitary towels and make up wipes etc in from the previous occupants. The floors had been mopped but not actually swept or vacuumed so the dirt had just been pushed around. We ended up wearing shoes the whole time as our socks were filthy when we didn’t. Luckily I had bought my own cleaning products and was able to anti bac the toilets, kitchen tops etc One of the curtains in the lounge would not close and was just hanging on the rail by a couple of hooks. We did have a problem with the boiler not warming the water but an engineer did come out promptly to fix it. There was litter outside the caravan and underneath it too which could have easily been bagged up by the maintenance team. The location was good and the beach easily accessible. Lots of lovely places to visit nearby and old Hunstanton was a favourite for a swim in the sea. We also visited the on-site club which had some good entertainment. Tables had reasonable spacing although nobody wore masks, not even the staff which did concern me in an indoor space. We paid over £800 for this holiday which included the dog for 4 nights. I think this was not good value for money and for this reason would not return. Considering the current situation with covid and late check ins for extra cleaning the caravan should have been spotless. On checkout we were even more disgusted when we stripped the beds to discover the clean sheets had been put directly over mattress protectors that were covered in sand and dog hairs. It is just not acceptable. I booked this holiday along with my mum, sister and niece as a catch up as we had seen so little of each other the past 12 months. Unfortunately it will be a holiday to remember but for all the wrong reasons.

• William

  Expensive for a caravan holiday, but in these times one wouldn't expect anything else. The van was clean but a little tires, doggy friendly but only 4 wine glasses, no tumblers and 3 teaspoons. The double bed was the very uncomfortable, could feel every spring!