Holiday Cottages In Padstow

Reviews

What our customers say about their holidays

• Ruth - Verified booking

  We love Padstow and the Camel Estuary and return to the area year after year.

  However, this October we were badly let down this year by Sykes Cottages and by the Owner of Mount Pleasant. We cannot recommend tMount Pleasant or Sykes Cottages. The standard of maintenance at Mount Pleasant is low. We arrived to find the cottage had no hot water. The area of damp in the boiler cupboard was evidence of a leak that has been going on a while. The first 3 days of our holiday were spent on the phone, liaising with the owner, with Customer Relations at Sykes and with the Plummer. We were able to have a wash on the Sunday by walking to the other side of the village to use the shower in a hotel. On the third day it was decided that the property needed a new boiler and the heating needed to be turned off too. Sykes informed us that they were unable to fulfill the booking and that we would have to vacate the property. The fourth day of our holiday was spent packing up, reloading the car, cleaning and tidying up the cottage and travelling elsewhere. We were moved to a rather gloomy, damp house in another part of Cornwall, where we had not chosen to spend our holiday (we had booked to be Padstow to celebrate our son's 18th). Needless to say we are pursuing compensation for our aborted holiday. However neither the owner nor Sykes are willing to take responsibility. We are currently still battling with unanswered emails, endless prevarication and passing the buck. We need Sykes management to step in and resolve this issue immediately.

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• Gary - Verified booking

  Very disappointed in this property.

  Whilst it is a very good size, in an ideal location and well equipped, it was sadly lacking in comfort and cleanliness. The listing claimed that no pets were allowed however not long after arriving our allergies reacted to such an extent that it was very clear to us that pets had been present recently, especially dogs. It is also hard to believe that the couches could be made so grubby by people alone. An there are of course the tiny pet chairs!!! like i said disappointed. Whilst the upstairs was clean and tidy the furniture needs updating and replacing as do the carpets. The kitchen was grubby with the oven grimy with grease inside and out. Some of the cutlery and crockery were dirty/unwashed with food dried on them pots, to the extent that we didnt want to prepare and eat food in the house. It could have been clearer about the lack of parking - it was clear from the listing that the house did not have vehicle access but it claimed there was a car park close by. this was deceitful. High inaccurate and expensive.

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• Mrs Wood - Verified booking

  Beautiful house, clean and bright with everything you could wish for and the kitchen sink! I was really pleased to see tableware and cutlery for children, amazing! Thoughtfulness of the tea, coffee, wine and cookies on arrival as well as the milk was very much appreciated after a long journey. Only 2 negatives are that we felt the property lacked power sockets/weren't set out for ideal use. The road is VERY noisy. We were lucky with the weather so needed the windows open at night. It's a particularly busy road or at least it was on our stay. Being at the top of the hill most cars are in a lower gear to get up the hill so the noise was particularly loud. Beautifully positioned for a good walk into town. 2 of our party weren't fully fit (injuries) so they struggled to walk what a local called cardiac hill but they got the bus from across the road and we were happy to walk. Thanks for a wonderful holiday.

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• Tracy - Verified booking

  Booking was straightforward and emails in the run up to the holiday useful.

  Tides is in a great spot with lovely views of Rock and the estuary. We very much enjoyed the view from the snug room and the outdoor sofa and chairs in the front garden. It is only a few minutes walk into Padstow (though hilly of course). Off road parking was a real benefit too, as the residential road does get busy with parked cars. The house is light, modern and tastefully decorated, and very well equipped. The welcome basket and pint of milk were a lovely surprise, and we appreciated the new washing up sponge, tea towels, dish washer tablets, disinfectant wipes and plenty of liquid soaps, especially in this Covid period. We had a minor question during our stay and were able to email the owners and got a very quick reply. It’s a lovely house and it’s clear the owners take great pride in it and want their guests to enjoy their stay.

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• Arthur - Verified booking

  Property was very clean and tidy and the interior furniture and appliances were excellent most probably brand new.

  Access to the property for 90% of the walk from the designated car park was good however the last 10% was not so good especially if the grass was wet. (early mornings and rainy days). If the grassed areas were cut shorter it would have been a lot better. Maybe Horizontal blinds instead of vertical rollers as access through patio door is awkward when roller blind rolled down. Sykes HC posted the property to include the following: Washing machine & tumble dryer - incorrect There is a shared facility by Office reception. Off Road Parking for 1 - The car parking is only 1 min walk from a designated car park that isn't limited to just 1 vehicle. A superb Chalet.

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