Holiday Cottages In Rock

Reviews

What our customers say about their holidays

• Leanne - Verified booking

  We were extremely disappointed with this property.

  The price for the week was on offer so we paid nearly half price plus additional fee for two dogs, if we'd paid the full price I would be asking for a refund. It is a spacious and light property, downstairs is comfortable and having an enclosed garden with dogs is a real bonus. However, it was not very clean, the downstairs windows were cloudy inside the double glazing and the windowsills covered in dirt. The plastic cover on the dining table was sticky and curled up at the edges. Although big enough to seat 5 or more you can't get the chairs around it as it is pushed into the corner and very close to the sofa. The cutlery is very cheap and nasty and one cupboard had a load of out of date food in it. The freezer drawers were dirty. The cupboard under the stairs was a mess. The bedrooms were all very nice, comfortable beds and nice furniture. The carpet however was a hard scratchy material and there are a number of stains on it. It was not nice to walk on with bare feet. The main bathroom was large and towels provided were lovely. There needs to be a warning about the shower, it has a very high step up into it and nothing to hold onto when getting out, this would definitely not be easy for someone with mobility issues or an elderly person, I am not surprised there are no photos of the shower as it has a lot of black mould around the door and bottom of tiles. The shower in the top bedroom is over a bath so not able to use this as an alternative. The bedroom balcony is not lovely as described, it has two dirty tatty garden chairs on it and the decking is dirty. The cottage is well positioned, near shops and a short walk to the beach. It is in a quiet area and has nice lawns to the front.

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• Julie - Verified booking

  There was a lot we loved about this property!

  Location and size of the property was perfect- outdoor space was great! Beds were very comfortable and the kitchen was well equipped. But- it was rather cluttered- lots of personal nick nacks and photos- there was stuff everywhere! This detracted from the beauty of the property. There were also cob webs everywhere!! It must be impossible to clean with so much stuff everywhere. I think more information is needed re hot water- we struggled for the first 2 days and even when we boosted it on the timer it meant the showers were hot but the bath was only ever Luke warm- this would not be ideal for a family with younger children. The dishwasher looks like it has seen better days- though worked well- The sofas in the lounge at the back/by the kitchen are extremely worn, marked and not very comfortable. If the weather has been better we would happily have sat outside on the lovely garden furniture but this was not to be! The carpets and rugs are marked in places too. The door to the downstairs small double was off its hinge - almost- it meant the door had to stay open and my elderly mum had to walk around it- but not much room to do this! I emailed Sykes on day one to flag this up but did say it wasn’t an urgent matter- I received no reply so not sure if it will be dealt with before the next occupants. Overall we had a lovely stay but the house needs some attention- we have stayed in quite a few Sykes properties and this is the first time I’ve ever given mixed feedback.

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• Alex - Verified booking

  We had a lovely time during our holiday, and the house was great.

  However, there were a number of relatively small things wrong that we initially ignored. Firstly, we had one set of keys for a house that sleeps 10 (there were three households in our visit, so this wasn't ideal). Secondly, the bin in the kitchen was broken. Thirdly, we couldn't open all of the external doors, so going out the back to hang washing up involved an annoying route. Fourthly, there was no welcome pack evident - so we were unsure what was required of us re bins, it wasn't as straight forward as it might've been re using the equipment, and we missed that personal touch from the owners that you would generally expect. Finally, part of the kitchen sink didn't work. Having ignored these issues, we were very surprised to hear, via John Bray, that the owners had charged us £120 for cleaning the sofas, where there were, apparently, large stains. We are absolutely certain that there were no stains on any of the pieces of furniture when we left the property - but no evidence has been provided by the owners through the John Bray portal, only their invoice. Given the issues with the property, it seems unreasonable to us to charge us without first having evidenced the damage, and proving that it occurred during our stay.

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• Paul - Verified booking

  Firstly, I want to make clear we are very fond of this property and have stayed here numerous times.

  It makes it all the more disappointing that we have had such a negative experience this time. We stayed here last year and reported that the bread knife was missing from the knife block - it still hasn't been replaced! it's very frustrating to return from the excellent local bakers with a freshly baked loaf and have to hack it apart with an unsuitable knife. Our main problem was with the downstairs, the armchairs are looking very grubby and worn out. Apart from that, one of them is a potential health hazard, so much so we didn't use it at all, the front legs are 'wonky' and one of them looks on the point of collapse. There is a general air of neglect otherwise, the door handle to the main bedroom comes off and did so twice, two of the loo roll holders likewise, all for the sake of a small retaining screw. The grill tray in the oven was caked in the charred remains of previous meals. I had to scrub it with a scourer myself, surely this should be clean for each new customer? We won't be returning until we are sure these issues have been addressed, the attention to detail is sadly lacking.

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• Phil - Verified booking

  A beautiful property in a good location.

  We have stayed here on many previous occasions and like the layout of the property with three en suites. We did find a few maintenance issues: the shower in the downstairs en suite needs a new valve as when using the hand held attachment the rain shower leaks. Also not all the lights work in this room and this was the same last year. The lights in the extractor fan in the kitchen also do not work. Indeed all the lights in the property need to be checked. The pull out cupboard for the waste bin in the kitchen needs resecuring and realigning as this will eventually break. The garden is lovely and peaceful but the patio needs a good jet wash. The barbecue was unusable as it was left dirty from previous users. The internal fire in the lounge had also been left full of ash and debris. Obviously these are just a few minor details that can be easily fixed. We still enjoyed our stay, the property smelt lovely and clean, the bedding and towels perfect. We hope to return again next year if our dates are available and we have priority booking arrangements.

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