Keswick Holiday Cottages

Reviews

What our customers say about their holidays

• Lesley - Verified booking

  This was our third stay in Limhus Cottage during the past two years.

  The location, garden and views offered across to the fells are all top class. However, on this occasion the standard of cleanliness has been extremely disappointing. The main areas of the property that are on show were all okay, but closer inspection reveals that the thoroughness of the cleaning between guest occupancy that should be expected is not being carried out. My major areas of concern were: Shower enclosure - it would appear that this has not been correctly cleaned for some considerable period of time. Black mould and debris are visible around the door frame and seals, the gab handles, and indeed the suppled cleaning blade for drying off the shower walls and screen. The reverse of one of grab handles was completely black with mould. I cleaned this myself as best I could. Additionally, the shower door is no longer water-tight and leaks out onto the bathroom floor. Dust - the bottom half of the bathroom heated towel rail was covered with dust. I cleaned this myself. Other areas that haven’t seen a duster for a while are the flat surface behind the TV, and the tops of skirting boards, especially those in the bedroom and bathroom. Dirt - the bathroom vanity unit shelves were stained, and the wardrobe floor was covered with what appeared to be flakes of dry paint. I cleaned the vanity unit and vacuumed inside the wardrobe. All of this would suggest that either the terms of reference that the property owners have with the current cleaning company needs some revision, or the work is not being performed as contracted and therefore needs to be subject to closer control. Lastly, a suggestion. As the house next door is now also being let, a voile or venetian blind fitted to the bedroom window would offer a degree of privacy, rather than needing to keep the curtains closed. Please view these comments as being constructive and hopefully they can inform the necessary remedial actions that need to be taken, because the property really is a lovely place to stay.

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• Lesley - Verified booking

  This was our third stay in Limhus Cottage during the past two years.

  The location, garden and views offered across to the fells are all top class. However, on this occasion the standard of cleanliness has been extremely disappointing. The main areas of the property that are on show were all okay, but closer inspection reveals that the thoroughness of the cleaning between guest occupancy that should be expected is not being carried out. My major areas of concern were: Shower enclosure - it would appear that this has not been correctly cleaned for some considerable period of time. Black mould and debris are visible around the door frame and seals, the gab handles, and indeed the suppled cleaning blade for drying off the shower walls and screen. The reverse of one of grab handles was completely black with mould. I cleaned this myself as best I could. Additionally, the shower door is no longer water-tight and leaks out onto the bathroom floor. Dust - the bottom half of the bathroom heated towel rail was covered with dust. I cleaned this myself. Other areas that haven’t seen a duster for a while are the flat surface behind the TV, and the tops of skirting boards, especially those in the bedroom and bathroom. Dirt - the bathroom vanity unit shelves were stained, and the wardrobe floor was covered with what appeared to be flakes of dry paint. I cleaned the vanity unit and vacuumed inside the wardrobe. All of this would suggest that either the terms of reference that the property owners have with the current cleaning company needs some revision, or the work is not being performed as contracted and therefore needs to be subject to closer control. Lastly, a suggestion. As the house next door is now also being let, a voile or venetian blind fitted to the bedroom window would offer a degree of privacy, rather than needing to keep the curtains closed. Please view these comments as being constructive and hopefully they can inform the necessary remedial actions that need to be taken, because the property really is a lovely place to stay.

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• Neil - Verified booking

  Brilliant location for walking directly from the cottage.

  Nice and clean on arrival, but a couple of issues that could be rectified. Dishwasher not working, and sign on it looks quite old so may have been broken for a while. Extractor above cooker not working that caused fire alarms to go off when cooking fried breakfast. The bathroom door lock and catch was broken so door did not shut or lock. We did light the log burner 1 evening as it was a bit chilly, but it failed to heat the bedroom radiator like it says it should do. Also I feel the patio and back garden could do with some TLC as they both look neglected and overgrown. Don't get me wrong, we really enjoyed our stay, but we just felt these issues could be easily rectified with a bit of time and effort. Regards Neil Baker ****Owner Response**** Thank you for your feedback and we are very pleased you enjoyed your stay at Littlebeck. The cleaners informed us on the morning of your arrival that the dishwasher wasn’t functioning. The repair company said this was due to a previous guest mistakenly using a laundry tablet - the machine is now working fine. We have replaced the fuse in the extractor fan above the oven and spent this week working to improve the garden now that winter is over. We have checked the bathroom lock and the radiator in the bedroom. Both of which are working. It is worth noting that to heat the radiator in the bedroom from the fire will need to be going for some time, as it needs to warm the water in the system. However, there is an electric radiator in the bedroom if you require additional warmth.

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• Carole - Verified booking

  Thank you again for yet another fantastic cottage booked with your company.

  The location was amazing, key was easy to access. On entering the property, it was immaculate, warm and clean. Exactly as it had been advertised. Gorgeous bathroom with a lovely hot shower. Well stocked kitchen with every utensil a professional chef would be proud to use, resulting in some fantastic meals. Very close proximity to the bus stop from Seatoller to Keswick. A quick 3-minute walk down the lane to a local hotel which doubles as a bar for non-residents. perfect location for in good weather some amazing climbs and hikes within walking distance. We encountered no problems with using the National Trust car park literally 50 yards down from the cottage. One negative comment maybe to be reviewed for future guests the television was confusing to access. After 2 days of trying, we finally figured out it was operated via Firestick which required the log in details sited on the TV screen, this was so tiny we would suggest enclosing all the operating instructions including passwords etc within the welcome pack. Could maintenance also fix the guttering to the rear of the property? It is broken resulting in water penetrating the outer wall which will arise to major damp issues over time. Overall, we thoroughly enjoyed our time, and would return in a heartbeat as we would with the other properties within your portfolio. We look forward to booking with you again very shortly. 10/10 xxxxx

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• David - Verified booking

  We stayed for two nights and enjoyed our stay.

  The beds were comfy, the kitchen was well appointed and the shower worked well. We were out and about most of the time and the weather was a bit damp so we didn't use the garden. We used the TV once and didn't encounter any of the problems others have reported. We couldn't find the outside bin to put our rubbish in when we left. As others have said, the parking situation is a bit odd. We used the NT car park. One thing worth noting for non-members is the ticket machie only takes coins - who carries £8 in coins these days? Fortunately, I'm a member of the National Trust for Scotland, and althought the NTS has a different parking scheme from the English NT, I left the NTS sticker on the windscreen and no-one seemed to mind. (Possibly no-one checked). There is a notice on the ticket machine that overnight parking isn't allowed, which is confusing but again no-one seemed to mind. Is there an official agreement with the car park operators that tenants in the village may park overnight? The instructions for the flat mention a parking space across the road: is this just the bit of road that is slightly wider than the rest, because it isn't marked as a parking space the way us city types are used to! There were freshly painted double yellow lines on both sides of the road and I didn't want to chance parking there.

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