Holiday Cottages In Pooley Bridge

Reviews

What our customers say about their holidays

• Lucy - Verified booking

  While the cottage was mainly as advertised several issues became evident throughout our stay: -Firstly the cleanliness of the property was awful.

  While surface level tasks such as clean surfaces and fresh sheets had been provided there was an evident lack of deep clean for a very long time. To ensure we left the property as advertised we used the hoover. Whilst hoovering the downstairs hall area, the cylinder of the hoover was completely filled and some areas of the carpet were so dirty they changed colour when cleaned. This small area is only around 5m2! - This accumulation of dust and debris meant there were huge numbers of different insects. There was cobwebs present in practically every room of the house and large numbers of spiders throughout the property. Uncountable numbers of flies were present in the cottage, and while it was a warm weekend a large proportion of these were in the property upon arrival. We organised an afternoon tea and unfortunately had to dispose of the leftovers because the flies were so numerous over the food. Sharing food was made difficult as flies would land on any plate of food after seconds. Huge numbers of moths were present in the property to the point that one member of the party opened their luggage once home and found a live moth within! There were clearly issues with pests before our stay as there was a fly zapper (though this didnt work!) at the property. - there were key maintenance issues throughout the property including a toilet that broke on 2 occasions and had to be fixed, and a shower that did not work. These were all in the double ensuite upstairs. When we used the washing machine there was a horrendous smell in the kitchen which wafted through the property. And while we couldn't see any obvious blocked drains or leakages it was evident the drainage had not been maintained in some time. - One of the key reasons we selected the cottage was it's inclusion of use of a local spa. I had to email prior to arrival to check how this could be arranged, and even within this conversation there was no mention of additional discounts on food and treatments. If we had known this in advance we would have made use of the spa more and we only found out while looking for information in the pack. This information also said that to access the spa we would require the spa pass attached to the property keys. As the keys were barely attached together at all it's unsurprising that the spa access card was missing. Luckily for us, we have used this spa before and were willing to try and discuss this access upon arrival. The spa were very understanding but many people would have missed out on this inclusion in the cottage. - The property advertised as having zip link beds, and there was no way of communicating when booked how you required the beds set up. Therefore I sent a separate request for how we required the rooms fo be set up. We asked for 2 singles in the 2 zip link bedrooms and both were made up as king size. Ultimately we could use these beds as was however if we had had particular requirements for the rooms these would not have been met. The bedding provided was unseasonal and as such was very warm overnight! - we also had issues disposing of our rubbish as the instructions in the pack were very limited and indeed non-existent when it came to recycling. We had gathered for a special occasion and unfortunately this stay put a real strain on the enjoyment of the weekend. The odd path to direct communication with the owner created by Sykes meant resolving simple issues was impractical. The cumulative effect of the lackluster property maintenance led to a several key issues.

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• Ritchie - Verified booking

  Ground Settings and views stunning.

  The whole place over all was very charming and a good base for us to explore the surrounding areas and relax in between.. lovely views to wake up to . Whole experience only Let down by a few things. 1. The room was generally cold. Heating pre programmed with control from us, and not coming on nearly enough for what was a cold Easter weekend. Only one radiator in the room and it was also set to a low heat. We had to open the bathroom door to try and heat the main space as it was the only warm room in the house. We called through to reception a few times to ask but no answer. Also sometimes no hot water so had to have Luke warm shower. 2. Towels were old with one having a tear in it. 3. Some simple essential things like salt and pepper, tea bags etc go a long way when renting a place and not have to go out and buy all these things when travelling. It makes a massive difference and this could easily be provided 4. The noise coming from the other flats was at times very intrusive. Walls etc are paper thin and you can hear everything. We had a family with young kids next to us that seemed unaware of how thin the walls are. Maybe customers can be made aware of this and asked to keep noise down? 4. There wasn't adequate cleaning materials. Just one dish sponge and an almost empty bottle of fairy liquid that I had to add water to. Again a simple and cheap thing to provide so we don't have to go out and buy all this for just a few nights stay. 5. Cooker was awful. Took forever to heat up. 6.TV must be 20yrs old and needs updating. 7.internet was shocking. I know place is rural so maybe can't be helped. I needed to do some work and at times was unusable. Seemed to always go down at night? Maybe something to pre warn customers before booking as if essential work was needed done then this would have been a problem. 8. Bed was very comfortable but pillows not great. Again, a lovely place. Friendly and helpful staff. Glad we stayed, but will look elsewhere next time given the above issues.

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• Robert - Verified booking

  Our 22nd holiday cottage since 2017, this one has a nice homely feel when entering, off road parking at the door is great to load and unload.

  Home made biscuits, tea, coffee and milk and nice welcome pack touch. Immaculately clean and well presented with large smart tv, good Wi-Fi, stocked kitchen with plenty of all the essentials particularly if you wish to cook, vacuum, iron etc all provided Two bedrooms one with twin single beds and the main bedroom with wardrobe, drawers, TV and double bed…our first double as all previous ones have had king size or larger …..but still very comfortable Generous size bathroom with electric shower cubicle, towels provided Small paved enclosed outside area to the back ideal as other guests have commented to let the dogs out for a night time wee….but didn’t fancy the idea of sitting out with a glass of wine knowing it was a pittle and bin area Fabulous large park and playing fields immediately next door, gated and secure with plenty of bins. Ideally situated to access all the Lakes attractions and even east of M6 to visit the Yorkshire Dales Disappointingly the photo’s of the lounge show a lovely large and roomy 4 seat corner sofa and large coffee table so looks very inviting to sit and watch the large tv,,,,sadly they have been removed and replaced with a small painfully uncomfortable 2 seater sofa, a wooden kitchen style rocking chair and a 60’s Ercol type wooden slouch chair both of which have a comfort level lasting seconds …..what a shame that the cottage has been misrepresented by not updating the photo as the difference to what you expect compared to what you get are poles apart.

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• Andrew - Verified booking

  Firstly the location was absolutely phenomenal - being only a few minutes from nearly all of the main tourist spots of the Lakes.

  The hotel itself is set right on the banks of the reservoir, overlooked by Helvellyn. For walkers, or those wanting to be close to everything, and out all day, this is a perfect spot. At the time of writing, the only constructive criticism i have is the Hayloft is a little tired and does need a freshen up. The bathroom has a bit of black mold on the ceiling, tiles, and shower curtain. The floor and sofas could use a proper clean, and there are water marks under the windows. Furthermore wi-fi is very poor in the room itself. As a note to the owner, this can be easily rectified by using boosters or discs. The owners are friendly and very helpful, and we felt very welcome the entire time of our stay. Overall, i would recommend this location if you plan on long days out exploring the Lakes. However, if you're looking for a place to spend time relaxing at the hotel, I would consider looking elsewhere. For my wife and I that were out exploring from 9am to 8pm everyday, this was a good place - although maybe a little on the expensive side.

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• Lydia - Verified booking

  This was a lovely holiday destination.

  We were 8 of us including 2 children and 3 dogs. Originally only 2 dogs a booking, but the host was kind enough to allow 3 dogs. We were greeted to a lovely welcome bowl with snacks, tea and a bottle of Prosecco. The house was very spacious and we were really happy that each room had its own bathroom facilities. The games, tv and speakers were a great touch and we were pleasantly surprised to have internet as it said they will be none. The beds were so comfortable and cosy. It was located not too far from the beautiful sights and everything was quite easy to get too. Unfortunately on the first day we had no hot water. We noticed the boiler hadn't been turned on, but once we turned it on there was hot water the next day. No hot water ran in the first room on the first floor during our stay. The house was cleaned well, but cob webs were everywhere. Other than this we had a beautiful family holiday and everyone loved staying in this cottage including our 3 shih tzus. Thank you for making our holiday with this spacious lovely cottage.

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