Last Minute Cottages in Grasmere

Reviews

What our customers say about their holidays

• Fiona - Verified booking

  We loved the apartment, especially the stunning view over Fairfield Horseshoe with Rydal Hall in the distance.

  It was lovely to relax and look at the view. The apartment was very comfortable. The bed was comfortable and we slept well. It was quite firm but we prefer that to a too soft and squishy bed. The apartment was well equipped with everything we needed. The Wi-Fi was good and my teenage son was very happy. In fact he said it was the best holiday accommodation he has stayed in. It was well located and within easy walking distance to Ambleside across the park. A very quiet and peaceful location. The garden was lovely with a lake view from some areas. It was very hot for our first few days - 30 degrees, very unexpected in the Lakes! As it’s a top floor apartment it did get hot but there were plenty of windows to open, remote controlled velux and a fan. I expect it will be cosy in winter. We had no problems with the arrival instructions or the gate button and door codes as mentioned in another review, it was all straightforward. The hairdryer was in the bedroom drawer. There were signs there had been a leak and there was scaffolding on the roof. It rained while we were there and there was no leak. There had been some storm damage to a couple of trees in the grounds probably from Storm Arwen which was still being repaired. They have sadly lost a very large tree. I agree with previous reviews on the unavailable lift. It had a code lock on it and we couldn’t work out whether it actually worked. Nobody from any apartment used it. It is hard work on arrival and departure getting luggage up and down the stairs. There also needs to be a light immediately outside the apartment door as the switch for it is inside and it can be hard to see the lock. There also needs to be recycling facilities, particularly as this is a national park. We are very green and recycle absolutely everything at home but still draw the line at looking for the council recycling facility while on holiday. Also be aware that the road Under Loughrigg is no motor vehicles and access only through to Rydal if you turn left out of the property gate but some less reliable satnavs (like our car one) may try to direct you down there from either direction!

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• Lesley - Verified booking

  We have several complaints to make about Loughrigg Suite, which may help future visitors.

  In chronological order: in the email that you send with arrival instructions, the ordering of information is extremely poor for this particular property. The key code for the flat and the assistance phone numbers are right at the top - where guests will be looking. The details for the entry gates and the front door lock are way down BELOW the travel details where few will be looking as they arrive. The entry details should all be together. As you must be well aware the Velux window high in the living room ceiling leaks -and has been for some time. I know that you warned us that ‘work is going on’ (though nothing happened this week) and it is clearly difficult to find out where the leak is because the ceiling all around around the window is blistered and stained. This meant we lost use of a quarter of the living room - we had to keep our belongings away from that area, leave a towel on the table and a bucket on the floor to avoid damage to the carpet and furniture. There are problems with the washing machine, again we assume long-standing as the door matching the other cupboards has been removed. The machine makes noises as if it is running a cycle but the drum did not rotate. In addition, the model installed is not the model for which instructions are provided so we had to waste time looking it up on-line to try to resolve the problem. We were left with an unwash load, the garments at the top were still dry but the bottom half were soaking wet and again we had to waste time moving them around the drying horse and oil radiator to get them dry- not easy with unspun washing. The items on the upper shelves in the kitchen were out of my reach and there are no steps, so I had to climb on a stool – not ideal. AND the lift which would have been very useful to bring our luggage up to the 2nd floor is out or order - it clearly should be available as there is an apology stuck on the door. I think some recompense is required for these detriments to our stay here

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• Janice - Verified booking

  The exterior aesthetic of the cottage is truly beautiful and it is perfectly located with lovely walks from the door and a short drive to Ambleside & Hawkshead.

  The garden is lovely, although it's use was restricted due to lack of funiture (4 old plastic chairs). The linen was clean, water hot, heating adequate & kitchen well-equipped (although no order to storage & not everything was clean). Unfortunately, the negatives far outweighed the positives including large areas of black mould on the window frames throughout the cottage, on the shower room walls & the utility room walls & doors; ingrained dirt in the grouting in the shower room; thd lounge windows were difficult to close & the secondary glazing trims kept falling off; filthy floor, sink & resources (mops, sweeping brushes, hoovers) in the utility room; 2 hoovers available but both dirty and don't pick up dirt so unusable; cupboard interiors dirty; cobwebs around ceilings; broken hinge on kitchen cabinet above the sink - BEWARE if you don't hold it open, it falls down on you; 2 broken dining chairs; water stain & large crack on the bedroom ceiling; electric socket hanging off the wall & 5 of 8 lights not working in lounge; broken kitchen bin; red marks in the bath; dirty laundry in the laundry basket; info folder has incorrect info about bin day (so bin doesn't get emptied because no-one knows to put it out on Wednesday, not Thursday); no key to 'games' cupboard or door from utility room into garage. The maintenance team sorted the lights & socket, removed the broken chairs & banged the windows to close them. The cleaners did a re-clean (it felt very reluctant) but we still had to buy cleaning materials & clean the shower room, bath & utility room ourselves to make them useable. Sadly, the cottage is in dire need of some maintenance work & a thorough deep clean. So many issues have been raised in previous reviews; a shame no-one appears to be responding. Such a shame because it has the potential to be stunning. We left feeling massively disappointed & needless to say, wont be returning.

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• Nicola - Verified booking

  The heating was pre-set and we were unable to control the temperature in the house.

  it was 19 degrees outside and the heating was on with no way of turning down or off. We contacted Heart of the Lakes and we were told somebody would look into this for us. Nobody came back to us. we had to put up with it and on an evening it was horrendous. The whole time we had builders working next door and each day they would start chasing the walls from 8am. You have the videos so you know what I am talking about. At one point the builder actually came through the adjoining wall. The kids were not able to sleep past 8am and the dog was terrified. We had no privacy as builders were wondering into our garden, we have teenage girls so this was completely unacceptable. At one point when we were sitting out in the front one of the builders went behind rather than into the portaloo to urinate right in front of us. I reported some of this to your company and sent pictures and videos. Again somebody was supposed to do something about this but nothing was done and nobody got back to us. Our holiday was completely compromised by the intrusive building work. We could tell by the comments left in the visitor book that we were not the only customers that were very dissatisfied and upset that they were not made aware of building works. This email is a formal complaint. I would like somebody to come back to me to let me know if my complaint has been received and is being reviewed / processed. I appreciate you can’t be responsible for the actions of the builders but I do believe we should have been made aware that there was building work taking place over the duration of our stay and this was you companies responsibility to do so. Please note other than the heating issue (that must be resolved) there is no blame on the owner of this property. My issue is with the company that manage the property. Heating issue aside the property was good.

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• Janis - Verified booking

  First the good: the location of the cottage and the cottage itself are wonderful.

  We loved how quiet and remote the area is. The age of the cottage is OK, as long as the amenities, cleaning, and other items are kept up to date, it is clear it is not a priority The bad: it was clear the cottage had not been cleaned. This is similar to other reviews we read in the guest book and online. If this is up to the management company then fire them and hire someone else. There were dirty dishes in the dishwasher, an old tea bag in the teapot, cobwebs in every corner, really quite disappointing. We needed to wash all dishes, we would have anyway but with the state of the cottage it made it even more necessary. The mop is DISGUSTING - we are happy to clean up after ourselves, and we know we left the cottage cleaner than when we arrived, but for heaven's sake - provide tools for your tenants to use! The alarm in the kitchen was ridiculous, we tried every which way to prevent that alarm from sounding, I think we were successful 1 day, and this was just with regular toast preparation, nothing was burned, nothing was smoking, and the alarm still sounded, highly recommend changing the location or finding a solution. When using the upstairs shower it leaks down onto the teapot area The key for the cabinet was no where to be found The refrigerator is a bit small, for a group of 5 (or 6 as advertised) it was crammed full. The directions for trash disposal need updating, one said Wednesday, another said Thursday Would we stay there again, most likely not, in the area yes, at the cottage, no

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