Cheshire Holiday Cottages

Reviews

What our customers say about their holidays

• Jenny - Verified booking

  Modestly priced and well located for outdoor pursuits.

  Outside seating was comfortable and it had a nice aspect for morning sun. Dog-wise, it seemed very secure, being fenced all the way around. Plenty of secure, off-road parking. Bathroom, shower and bath were good when the hot water was working. And the towels were of a heavy weight and good quality. The beds were comfortable. However, some things need addressing: ACCURACY OF LISTING: I couldn’t see a lake from the garden, the garage was locked so there was no bike storage as described, the view from the patio doors was of a red brick outhouse and the line about alfresco dining with pretty lake views as your backdrop is just plain mis-selling. CLEANLINESS: It looked and felt clean on arrival. However, the bathroom bin, with no bin liner in it, hadn’t been emptied and contained previous occupant’s rubbish, including waste from feminine sanitary products. A smell from the kitchen cupboard under the stairs when investigated revealed a filthy and wet cleaning mop. The freezer drawers contained split bags of ice and split bags of frozen veg and ice lollies from a previous occupant. The tiny vacuum was over-full and filthy. There was no simple dust-pan and brush. Nor hot ash box/bucket for waste from the wood burner. COMFORT: Beds had not been set up as requested (twin rather than double). The house felt very cool at all times. Drying anything wet or damp was a challenge. FACILITIES & MAINTENANCE: Towels had been laundered, rolled nicely and placed on the beds, but we discovered one was still wet and the other three were still damp. Hot water run out several times. Reporting it, we did get a speedy response and the next day it was better. Sadly, the day after, on our leaving day, the showers once again were cooler. The only information in the welcome folder relating to the property was the wi-fi, which did work well. There were no instruction manuals for any of the equipment or white goods. For someone not familiar with the Hive system, attempting to operate the heating/hot water would have been impossible. The contact numbers (including emergency) were for the cleaner/housekeeping company with a request to call during business hours. The air-source heat pump heating system was completely ineffectual, and we had to resort to the electric-oil filled radiators provided. Personally, a little more information about the heating, hot-water and change over expectations would have been useful.

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• Kevin - Verified booking

  We had a lovely week at Golf Links, it was great to be able to cross over the road and walk in the forest, especially after snow, as we did not need to drive and the forest looked so pretty.

  Also lunch and breakfast at the Visitor Centre were excellent. The cottage itself is great with a lovely new kitchen and bathroom, an excellent shower, big luxurious bath and comfy bed. WiFi coverage is excellent. Our biggest disappointment was how cold the cottage was to start with, the central heating does not seem capable in cold winter weather. However from Tuesday it warmed up and was very cosy thereafter. I don't know whether this was because the weather had warmed a little, or whether the cottage had been empty and unheated before our arrival and takes 4 days to warm up? Certainly we were very grateful for the provision of stand alone electric radiators, even though these were filthy. A shame as the cleanliness of the cottage was generally good, except for these and the sofa, which needed a good hoover on arrival, as mentioned by a previous visitor. We were also surprised that the log burner was not laid ready for use (or even cleaned out from its last use) as in other cottages we have stayed in. Finally, we have definitely been spoiled by the generosity of welcome baskets in cottages lately, so were rather surprised to receive nothing here, even though other visitors had left thanks for goodies. We will try not to take this personally!

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• Linsey - Verified booking

  Great cottage and location, it looked like it had just been renovated and everything was new, the plates still had paper between them .

  .. beds and pillows so Comfy and lovely bedding that smelt amazing, great towels and well equipped. So new the dishwasher wasn't plugged in and the water supply was not turned on, luckily we were able to sort this. As its new we found the door locks very stiff, and the back door lock easier to operate then the front. It's a warm house with a lovely big bathroom , 20 mins from chester zoo, and 10 mins from Blakemere shopping village which is worth a visit! Just over the road from delamere forest / the train station and go ape. We left a few recommendations, like coasters to be left to protect tables, and good instructions for what to do with towels and bedding on departure day etc We would also recommend better clothes hanging space if there for a week, space is limited a hanging rail or rail in the cupboard would be great. Also in every cottage we have stayed in, we always have loo roll left, so was surprised on arrival that there was none in the Downstairs loo and not a full one upstairs, Overall lovely stay and would definitely return , just a few tweaks for us would make it even better. Also be aware, as not advertised , large housing building development over the road, can be noisy at time too.

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• Jacqueline - Verified booking

  Mixed feelings about this cottage.

  It is well placed for visiting the local area and in a quiet location. The outside space is lovely and on a sunny evening you can enjoy the peaceful surroundings. However I feel the cleanliness could be improved, especially considering what we have learned from COVID. I am not a clean freak by any stretch of the imagination but for my own peace of mind found the need to clean work surfaces, kitchen cupboard handles, light switches. Towels and tea towels didn't smell fresh and bedding was stained. I appreciate it can be difficult to keep a shower cubicle clean but the grout and sealant were mouldy. A lot of surfaces were also covered in dust. These things would be remedied if cleaned between guests. It felt as if the bare minimum was done before the next guest arrived. All things considered it would probably mean I wouldn't return.

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• Philip - Verified booking

  Myself, fiancé and infant stayed here for 7 nights over Christmas and were not disappointed one bit.

  The location alone is unbeatable. Walk across the road and you have delamere forest the train station and cafe. Short 2-5 minute drive to the local shop and pub. The house itself is beautiful and very cosy. Two nice sized bedrooms and large bathroom. Kitchen is well equipped and living spaces more than adequate for our family. There were zero issues with the heating or hot water, ignore any previous reviews, in fact if anything it was too warm!! The only criticism we had was the crockery and cutlery were left very dirty from the previous guests and we had to wash them all. Not a big deal as there is a dishwasher. Oh and they went the extra mile to make it feel like Xmas with a tree and bottle of mulled wine! We visit the area a lot and won’t look anywhere else from now on.

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