Pembrokeshire Holiday Cottages

Reviews

What our customers say about their holidays

• Scerina - Verified booking

  Many, many negative issues with this property: 1.

  Dirty, mouldy shower. 2. Stains on bedding. 3. Spiders in bed, total of 27 spiders in property over a week, some very large indeed. 4. Previous occupants smelling, rotting, mouldy food waste left in the kitchen. 5. Tepid shower. 6. Faecal matter caked and left in rim of toilet, very unhygienic and a health hazard. 7. Dirty skylights with no blinds. 8. Holes in curtains. 9. No toilet roll holder. 10. No wardrobe in room with two beds. 11. Exposed wiring in back of wardrobe in double room. 12. Multitude of cobwebs in every room corner. 13. Squashed bugs left to dry on walls and door frames. 14. Questionable stains like dried snot on wall next to bed. 15. Dog urine in door runner. 16. Leaking drainpipe right in front of main entrance which kept you awake when it was raining and causing cracked flooring which was hidden under doormat. 17. Smelly, dirty kitchen floor, had not been mopped or bleached. 18. Microwave in cupboard so you had to physically lift it out and place it somewhere to use it. 19. Dead flies and cobwebs over cookbooks next to cooker. 20. No terrestrial TV, just a box ominously balancing on top of TV. 21. Washing drawer full of mouldy washing remnants. 22. You have to pay £20 on top of your booking price to use the hot tub more than once. 23. Iron plate caked with dirt so unable to use. 24. Owners dog urinated on recycling and my vehicle every morning which was very unpleasant smelling. 25. Stains on cushions and settee. 26. Seals on bi-fold doors hanging off and crevices very dirty indeed, full of cobwebs, dirt & dead spiders. 27. Numerous beetles all over property floor. 28. Broken mirrored bin in bathroom, daughter nearly cut toe on it which could've caused a nasty injury. 29. Burn marks on dressing table (may be from hot iron which may the reason for issue number 23.). 30. No small bin liners in bins in bedroom and bathroom, very unhygienic, but I did bring my own black bags. This property certainly wasn't worth £2000 for a week. Complained to Sykes with supporting photos and videos which I shall publish online on every platform if no partial refund is given as requested, as property owner said his wife checked the property before we arrived and we couldn't check in earlier as the cleaner wouldn't be finished. One wonders exactly what the cleaner did do?? I didn't report the issues to the owner as it would've tainted my stay as I had booked the stay through Sykes and I believe they have a duty of care to the client to who books such expensive properties only to be harshly disappointed when they get there. I spent most of my holiday cleaning the property myself having bought numerous cleaning products in which to do so. Even my dog was immaculate and didn't leave a mess anywhere. We even cordoned off the verdant grass ourselves in order to keep it in a lovely condition. The property was left in a cleaner state than when we arrived. The owner even stated we were very clean and quiet and could stay again which makes this situation quite bittersweet. So very disappointed. This was the first holiday after losing my whole family in a short space of time. I was hoping for a clean, peaceful and relaxing stay but left very upset indeed which in turn exacerbated my depression instead of alleviating it.

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• Toni - Verified booking

  WOW, where do I start, we have stayed at many cottages and hotels and Summer House exceeded our expectations.

  Firstly all the communication before we arrived was perfect, not to much ( some can over load you) all the directions were very clear for this hidden gem. On arrival we were welcomed by the most warm hearted hosts who greeted us with more luxuries that we could of asked for. Knowing that we had just got married the day before and should of been jetting to the Maldives they made our stay extra special. We entered the accommodation through a beautiful gate decorated with fresh flowers to start the experience, followed by the welcome of a stunning enclosed garden, to have our breaths taken away when the bifold doors opened to the most stunning lounge. We were then treated to flowers as a wedding gift along with champagne and chocolates ( we couldn’t of been more thought of) the rest of the accommodation was as expected stunning, all the little details as a woman you would dream of were in front of me, fresh flowers in the bedroom, beautiful candles to burn and little local treats scattered in the fridge and cupboards, not forgetting the freshly baked cakes! Our week was perfect, the bed was as comfortable as ours at home and the bedding was of the highest quality as were the towels. The outside area was comfortable to sit in the morning for breakfast as much as it was in the evening, the added bonus of an amazing hot tub perfected our stay. I couldn’t fault any part of our stay other than it was over way to quickly for us. The location was ideal to get to the beach, restaurants and a fun adventure area for all ages ( crazy golf, archery, shooting etc) we have already talked about this accommodation way to much to our friends and are worried that we won’t get booked in again due to it being so amazing, one friend said it looked like a Big Brother house and yes she was right. So thank you to the amazing hosts Vernon and Linda for an amazing start to our married life, one we will remember and it was so special to be your first guests especially on our honeymoon.

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• Leanne - Verified booking

  Where do I start with Summer House?

  This property is amazing! Very modern with everything you need to make your stay comfortable. It’s in a great location with plenty to do in the surrounding areas, a week wasn’t long enough to do everything we wanted to. The property itself was super clean and fresh. I particularly liked the little touches such as cushions and throws on the sofa and night lights in the kitchen. There are some luxurious touches such as the dressing table and beautiful stool in the bedroom, plush bedding and the light up mirror in the bathroom. Super handy to have a washing machine, especially with us having our first holiday away with a newborn, it really did make our stay easier! The garden was lovely with a nice seating area and BBQ and of course, the hot tub. I just want to say how lovely and welcoming the owners Vernon and Linda are. We were greeted by a bottle of Prosecco and biscuits which was wonderful after a long journey. They were really helpful when we had any questions and also sent us a list of helpful information such as places to eat and visit. We really couldn’t have asked for more so thank you! Our week was brilliant and we were sad to be leaving! I would definitely recommend this property.

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• Annie - Verified booking

  My partner and I stayed in Y Cartws in September 2022 and absolutely loved the accommodation!

  The photos do not do this beautiful home justice, also the grounds are very pretty and picturesque (especially by the river). Y Cartws had everything we needed and more, lots of space compared to many other holiday homes we've rented and the private hot tub a bonus (also a super fun zip wire, pet the horses and fed the goats). My partner is over 6ft 5" and he was really happy the hot tub allowed him to completely stretch out. The views were beautiful out the lounge doors, huge pear tree, hills, horses, sheep and so incredibly green. We slept like logs and the 7 days did us the world of good. The bedroom is large and there is now a side cupboard plus dressing table. We enjoyed meeting Catherine's family and they were so very helpful, welcoming and friendly, making us feel at home. The homemade brownies were very welcome after the drive, thank you. Communication with Catherine 5*. We look very forward to our next stay hopefully soon. Thanks again.

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• Mary - Verified booking

  Great lovely little cottage perfect for the 2 of us.

  Not 1 bad thing to say about it! Everything was expected and much much more! There was litrally nothing we needed that wasn't ready for us to use. Including tea coffee and sugar, kitchen utensiles, towels etc. Contacted owners for a few little decoration for my wife's birthday arrival and it was done. Thanks again for that. Love the fact it is in the middle of nowhere and enjoyed listening to the wildlife and farm animals next door. Really had the homely feel. Hot tub is in a great location and great with the curtains to pull across to block out the cold weather. Love the quirkiness of the bathroom and bedroom downstairs easy access to shower and change after being in the hot tub. Hot tub was also ready on arrival. Owners also on hand for anything that may be needed but like I say nothing else was needed. Loved the neat information folder too. Honestly 10/10. Would recommend and definatly hoping to visit again soon Thank you so much!

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