Holiday Cottages In Glenridding

Reviews

What our customers say about their holidays

• Lucy - Verified booking

  While the cottage was mainly as advertised several issues became evident throughout our stay: -Firstly the cleanliness of the property was awful.

  While surface level tasks such as clean surfaces and fresh sheets had been provided there was an evident lack of deep clean for a very long time. To ensure we left the property as advertised we used the hoover. Whilst hoovering the downstairs hall area, the cylinder of the hoover was completely filled and some areas of the carpet were so dirty they changed colour when cleaned. This small area is only around 5m2! - This accumulation of dust and debris meant there were huge numbers of different insects. There was cobwebs present in practically every room of the house and large numbers of spiders throughout the property. Uncountable numbers of flies were present in the cottage, and while it was a warm weekend a large proportion of these were in the property upon arrival. We organised an afternoon tea and unfortunately had to dispose of the leftovers because the flies were so numerous over the food. Sharing food was made difficult as flies would land on any plate of food after seconds. Huge numbers of moths were present in the property to the point that one member of the party opened their luggage once home and found a live moth within! There were clearly issues with pests before our stay as there was a fly zapper (though this didnt work!) at the property. - there were key maintenance issues throughout the property including a toilet that broke on 2 occasions and had to be fixed, and a shower that did not work. These were all in the double ensuite upstairs. When we used the washing machine there was a horrendous smell in the kitchen which wafted through the property. And while we couldn't see any obvious blocked drains or leakages it was evident the drainage had not been maintained in some time. - One of the key reasons we selected the cottage was it's inclusion of use of a local spa. I had to email prior to arrival to check how this could be arranged, and even within this conversation there was no mention of additional discounts on food and treatments. If we had known this in advance we would have made use of the spa more and we only found out while looking for information in the pack. This information also said that to access the spa we would require the spa pass attached to the property keys. As the keys were barely attached together at all it's unsurprising that the spa access card was missing. Luckily for us, we have used this spa before and were willing to try and discuss this access upon arrival. The spa were very understanding but many people would have missed out on this inclusion in the cottage. - The property advertised as having zip link beds, and there was no way of communicating when booked how you required the beds set up. Therefore I sent a separate request for how we required the rooms fo be set up. We asked for 2 singles in the 2 zip link bedrooms and both were made up as king size. Ultimately we could use these beds as was however if we had had particular requirements for the rooms these would not have been met. The bedding provided was unseasonal and as such was very warm overnight! - we also had issues disposing of our rubbish as the instructions in the pack were very limited and indeed non-existent when it came to recycling. We had gathered for a special occasion and unfortunately this stay put a real strain on the enjoyment of the weekend. The odd path to direct communication with the owner created by Sykes meant resolving simple issues was impractical. The cumulative effect of the lackluster property maintenance led to a several key issues.

  Read more less >

• Fiona - Verified booking

  We loved the apartment, especially the stunning view over Fairfield Horseshoe with Rydal Hall in the distance.

  It was lovely to relax and look at the view. The apartment was very comfortable. The bed was comfortable and we slept well. It was quite firm but we prefer that to a too soft and squishy bed. The apartment was well equipped with everything we needed. The Wi-Fi was good and my teenage son was very happy. In fact he said it was the best holiday accommodation he has stayed in. It was well located and within easy walking distance to Ambleside across the park. A very quiet and peaceful location. The garden was lovely with a lake view from some areas. It was very hot for our first few days - 30 degrees, very unexpected in the Lakes! As it’s a top floor apartment it did get hot but there were plenty of windows to open, remote controlled velux and a fan. I expect it will be cosy in winter. We had no problems with the arrival instructions or the gate button and door codes as mentioned in another review, it was all straightforward. The hairdryer was in the bedroom drawer. There were signs there had been a leak and there was scaffolding on the roof. It rained while we were there and there was no leak. There had been some storm damage to a couple of trees in the grounds probably from Storm Arwen which was still being repaired. They have sadly lost a very large tree. I agree with previous reviews on the unavailable lift. It had a code lock on it and we couldn’t work out whether it actually worked. Nobody from any apartment used it. It is hard work on arrival and departure getting luggage up and down the stairs. There also needs to be a light immediately outside the apartment door as the switch for it is inside and it can be hard to see the lock. There also needs to be recycling facilities, particularly as this is a national park. We are very green and recycle absolutely everything at home but still draw the line at looking for the council recycling facility while on holiday. Also be aware that the road Under Loughrigg is no motor vehicles and access only through to Rydal if you turn left out of the property gate but some less reliable satnavs (like our car one) may try to direct you down there from either direction!

  Read more less >

• Ritchie - Verified booking

  Ground Settings and views stunning.

  The whole place over all was very charming and a good base for us to explore the surrounding areas and relax in between.. lovely views to wake up to . Whole experience only Let down by a few things. 1. The room was generally cold. Heating pre programmed with control from us, and not coming on nearly enough for what was a cold Easter weekend. Only one radiator in the room and it was also set to a low heat. We had to open the bathroom door to try and heat the main space as it was the only warm room in the house. We called through to reception a few times to ask but no answer. Also sometimes no hot water so had to have Luke warm shower. 2. Towels were old with one having a tear in it. 3. Some simple essential things like salt and pepper, tea bags etc go a long way when renting a place and not have to go out and buy all these things when travelling. It makes a massive difference and this could easily be provided 4. The noise coming from the other flats was at times very intrusive. Walls etc are paper thin and you can hear everything. We had a family with young kids next to us that seemed unaware of how thin the walls are. Maybe customers can be made aware of this and asked to keep noise down? 4. There wasn't adequate cleaning materials. Just one dish sponge and an almost empty bottle of fairy liquid that I had to add water to. Again a simple and cheap thing to provide so we don't have to go out and buy all this for just a few nights stay. 5. Cooker was awful. Took forever to heat up. 6.TV must be 20yrs old and needs updating. 7.internet was shocking. I know place is rural so maybe can't be helped. I needed to do some work and at times was unusable. Seemed to always go down at night? Maybe something to pre warn customers before booking as if essential work was needed done then this would have been a problem. 8. Bed was very comfortable but pillows not great. Again, a lovely place. Friendly and helpful staff. Glad we stayed, but will look elsewhere next time given the above issues.

  Read more less >

• Lesley - Verified booking

  We have several complaints to make about Loughrigg Suite, which may help future visitors.

  In chronological order: in the email that you send with arrival instructions, the ordering of information is extremely poor for this particular property. The key code for the flat and the assistance phone numbers are right at the top - where guests will be looking. The details for the entry gates and the front door lock are way down BELOW the travel details where few will be looking as they arrive. The entry details should all be together. As you must be well aware the Velux window high in the living room ceiling leaks -and has been for some time. I know that you warned us that ‘work is going on’ (though nothing happened this week) and it is clearly difficult to find out where the leak is because the ceiling all around around the window is blistered and stained. This meant we lost use of a quarter of the living room - we had to keep our belongings away from that area, leave a towel on the table and a bucket on the floor to avoid damage to the carpet and furniture. There are problems with the washing machine, again we assume long-standing as the door matching the other cupboards has been removed. The machine makes noises as if it is running a cycle but the drum did not rotate. In addition, the model installed is not the model for which instructions are provided so we had to waste time looking it up on-line to try to resolve the problem. We were left with an unwash load, the garments at the top were still dry but the bottom half were soaking wet and again we had to waste time moving them around the drying horse and oil radiator to get them dry- not easy with unspun washing. The items on the upper shelves in the kitchen were out of my reach and there are no steps, so I had to climb on a stool – not ideal. AND the lift which would have been very useful to bring our luggage up to the 2nd floor is out or order - it clearly should be available as there is an apology stuck on the door. I think some recompense is required for these detriments to our stay here

  Read more less >

• A - Verified booking

  This was our third stay in this lovely old building, each time in a different apartment.

  We love the location, with a 10 minute walk into Ambleside across the park. It is also brilliant having parking, so avoiding the need to park in Ambleside which can be a nightmare. The steep lane from and to the building will not be for everyone, but it is possible to drive down to the main gates and leave your car there for the ascent back up the long drive. There are lovely walks to Grassmere, Skelwith Bridge (and on to Elterwater), Rydal and Loughrigg Fell from the lane outside the house and many more from other parts of Ambleside. The apartment was generally well equipped and very clean. A decent TV and streaming services, plus a little Bose bluetooth speaker were much apprciated. It was nice to be able to control the hot water and heating (only used to warm up the towel rail as we had beautiful weather). A few tips for the owner: 1) the seal under the glass shower screen over the bath is perished and water leaks onto the floor 2) we were surprised to find a plain sheet on the double bed rather than a fitted sheet, though the bed was very comfortable 3) we stayed in two other places on this holiday and both provided welcome packs with a few basics (nice if you arrive late) 4) a second bath mat would be helpful as there are two showers. But these are just minor niggles. It was a lovely apartment and the views were spectacular. We did not want to leave.

  Read more less >