Last Minute Cottages in Torquay

Reviews

What our customers say about their holidays

• Bridget - Verified booking

  Having been assured that the house would be deep cleaned before our stay I was horrified by the state of the place.

  It was extremely disappointing. On opening the front door and seeing the place for the first time I really didn’t know if I actually could bear to stay there for a whole week. Putting new geraniums in pots outside was no answer to making the rooms fresh and clean and clearing out all the clutter. The big bedroom on the right was so very dirty that no one would sleep in it. We found cloth and huge dust balls under the bed. It was disgraceful. The pillows and under sheet were not clean in the other two bedrooms. Only one bedroom on the right was of a decent standard. The carpets were so grubby and not suitable for my 9 month granddaughter to crawl on. The kitchen was haphazard and badly equipped. We had to take a door off the kitchen cupboard on the first night as it was loose and dangerous. The whole place was fusty and grubby. It was actually creepy to be there. The patio was unswept. The list goes on. As I had been in touch with Sykes before about the state of the house and been reassured that it would be deep cleaned I was hugely disappointed to find such an unbelievably dirty place. I expected some refund. I also recommend that you take this property off your books as it doesn’t reflect well on your company to have such a substandard property on your books. I shall email photos.

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• John - Verified booking

  Although the accommodation was clean on the surface (work surfaces/bedding/towels), there were many areas which haven't been cleaned for a long time and have huge amounts of cobwebs on them (fireplaces/windows/corners of rooms/outside porch).

  The terrace was also unswept and there were several pieces of rubbish laying around here and in the driveway. Muesli and large crumbs were also on the floor of the fireplace in the kitchen. Generally speaking, the house is showing some larger signs of neglect. The paint is peeling off the windows and comes off when opening and closing the windows - behind the shutter in the piano room the plaster is also coming off. The small stand and the table in the piano room both need fixing. The cutlery draw and the cupbaords in the kitchen are dirty and stuffed full of unneccessary items and there is hardly any room to store food because of this. Several windows cannot be closed properly and particularly the small window in the kitchen is a security risk because it cannot be closed at all because the handle has fallen off. We are happy to provide photos if this is required. Just to clarify - we do not count the problem we had with the electric (light in the piano room) as a problem. These things can happen and the Sykes employees we spoke to were fantastic and solved the problem (together with the owner?) quickly.

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• Mrs Pink - Verified booking

  We had a fantastic stay at Harbour Lights. The house was beautiful, clean and comfortable and very big. The kitchen and whole house was so well equipped like home from home, Seven of us stayed - myself and husband, daughter, two granddaughters and two grandsons and our little dog. Plenty of outside space for sitting and a safe garden too. The living space was large enough for our family from Devon to reunite after two years which was wonderful. We had our granddaughter’s wedding at Cockington Court which was nearby and in a lovely village. The views over the bay were spectacular day and night. The cleaning lady was lovely. We could not fault Harbour Lights and would love to return in the future.

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• Prof Johnson - Verified booking

  A great location just a short walk from the sea. The house was clean and well appointed, the kitchen had been updated and most of the house had been redecorated fairly recently. It was great to find a house with 4 proper size single beds and a double to suit our family. The bathrooms were a little dated and there was only a hand shower from the bath taps in the main bathroom leading to all 6 of us using the en-suite shower. It was difficult for all 6 of us to fit on the furniture in the lounge to watch TV but on a less rainy week this wouldn't have been a problem! To improve this house the mattress in the master suite needs replacing and a few hooks to hang towels would be useful.

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• Ms Hodges - Verified booking

  Fantastic stay. The house was so clean and had everything you needed. Kitchen was well stocked with every utensil you needed and the welcome pack was just lovely. We stayed as a family of 4 inc a 6 & 3 year old plus our dog. Excellent location as so much for a young family to do all within 10 mins drive of the house. Also lots of lovely walks for the dog. The view was just spectacular and we all loved seeing the lights of Torquay in the evenings and waking up to the sunrise in the mornings. The kids also loved the ‘disco bath’ upstairs :) Can not recommend Harbour Lights enough and are hoping to rebook for next year. Thank you for sharing your house with us x

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