Dog Friendly Villas In The Lake District

Reviews

What our customers say about their holidays

• Amy - Verified booking

  The property seemed generally well maintained and there was plenty of space for us.

  There were only 3 of us and a dog so it was fine, but considering it caters for 6 you would have had to share 3 wine glasses between you if it had been 3 couples staying. It was very cosy with lovely reclining sofas and comfortable beds. We chose a lodge with a Smart TV as we thought the weather might be bad and our 5 year old could watch his favourite programmes. The smart tv existed but it was never going to work as there was no Wifi connection to the lodge. Sykes brought us a dongle and to be fair to Sykes they did their best but you can’t make something work that doesn’t exist. Booking activities etc online was very difficult because the wifi was practically non existent on the site and I feel we were misled with this being one of the selling points. Our own mobile data wouldn’t work either because of the location. The owner would have no control over this but it needs pointing out to future visitors. I found out that our stay would have been almost £500 cheaper had we gone the following week, and I now think we have been ripped off because we didn’t get anything extra for the £500, I’m not sure how that price difference can be justified and it leaves us with a negative feeling. The lodge was generally clean but we did find 5 sticky sweet wrappers and broken bits of toys that had been left by previous visitors, however everything else was spotless and it felt clean. The dog bowl was a nice touch and everything was there that you would need, including tea bags and washing up liquid, towels etc. We brought our own but it was nice to know we would have managed if we had forgotten anything. There’s a nice wood for walking the dog on site but nowhere you can have them off the lead. We paid for swimming passes but the pool was fully booked on a number of occasions so be careful if you think you’ll get to swim every day. It’s a great location, close to lots of nice places to visit. The site actually let the lodge down, because if the swimming had been available, the on-site resort staff had been helpful and friendly, the restaurant hadn’t been way overpriced for what you got (most of the menu was out of stock too), and the wifi had been working I would have given a much higher rating. I have no issue with Sykes and would book through them again. Out of school holidays I think this would probably be a lovely place to visit.

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• Fiona - Verified booking

  This is our third time to tell you this feedback the lack of contact is very concerning.

  Customer service is very poor. It is with great sadness that I have to write to you today to highlight our disappointment with The Wodge 10 Consiton at White Cross Bay. We arrived on Monday the 27th of May with great enthusiasm for our 4 night stay. On arrival everything appeared ok however, as the hours unfold things quickly deteriorated and problems were encountered. The decking to the property was very unkept and a safe hazard due to it being unswept and most of all rotten in a majority of places. The crockery and glasses was greasy and needed to be washed before being used. The Property is sold as having WIFI provided by the park, the TV failed to work on arrival due to: A) no batteries in the remotes B) no signal for the to the collect stations I contact the customer care line and was given a reference number COR-379028-CF, however to date I am still awaiting response. The reception desk tells us directly that the club WIFI is useless unless in the club house …. So why therefore are you advising it as free WIFI? The lodge is missing 4 light bulbs and a flickering light bulb! However this is minimum considering the leaks in the kitchen which has already blown one kitchen unit and caused a leak down the wall!! Due to the weather this week it has caused several morning clean ups! The carpet with the lodge is filthy to say the least! The stains are disturbing there are blood stains on a table and it’s never seen a duster! The fabric sofas are old and could benefit from a good clean! The toilet brushes are a health hazard! (I’ve saved you pictures of these as I’m not willing to even touch them again!). The bathroom fans were a disgrace! Only 3 mirrors in the property 2 in the bathrooms and 1 in the living area … the only place to dry hair and apply makeup! Please find enclosed photographs of our findings to endorse this email. You will was from my booking history that this is not my first time of booking with Sykes however this was a major disappointment compared to previous stays, a very disappointing experience had by 6 people and one pampered pooch for the £927 pounds paid for 4 nights! This property is never 4*!

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• Graham - Verified booking

  This is a first for us we have always been very satisfied with our previous bookings with sykes, however on this occasion, we were dissatisfied with the misleading description of the property.

  The location very good but the property would not be our first choice of booking due to having a young dog who is still in training, there was no mention of stairs & upstairs bedrooms, leather furniture is not practical with a young dog and the enclosed patio was misleading as it gives the impression that it's behind or adjacent to the property & it is not, the property photos does not reflect the actual cottage we were staying in, in fact the photos appear to be of the next door property which is attached to another 3 cottages, there is also a request on the back of the main door no dogs allowed in the bedrooms but it is open plan & no provision for the dog to NOT go upstairs ,( i.e stair gate ) we had to block the stairway with chairs to avoid him following us into the bedrooms which may have caused some disturbance for neighbours as he is only 1 year old and has a loud voice. Some of the kitchenware was not to the usual standard of previous sykes bookings, acceptable, however previously we overpacked, in this case we underpacked. We do not normally complete your customers surveys as our previous bookings have always been satisfactory, but we felt it necessary to voice our opinion on this property, we have to stress the property itself would be ideal for a couple however our booking priorities are for our dog which means back yard/garden enclosed area where he can have toilet breaks without having to put a leader on him and walking him outside late at night and early morning, we believed the patio would give us this provision, the stairs are a no go as its very impractical for a young dog, no means to stop him adventuring upstairs, it was very difficult trying to keep him down on the first couple of nights, it was a lovely cottage but we felt a little mislead and disappointed Previous skyes bookings have fulfilled our expectations but on this occasion, unfortunately we didn't feel we could relax as much as we had hoped

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• Karen - Verified booking

  I stayed at the property with my husband and small dog.

  The property was perfectly situated to get around the Lake District and it had a beautiful country view. Although the property had two bedrooms it was very compact I would say that it is not suitable for four adults, maybe two adults and two children. The sofa wasn’t very comfortable and there was only one other armchair so if you were having an evening in there would be three people squashed on the sofa and one on the chair. The TV was small and the remote control had lost the battery cover so you had to hold the batteries in when you wanted to change channels. There were a couple of issues the shower worked for the first morning but then ran cold this was reported but didn’t get fixed we had to report it again after which it was rectified. The other problems were that the extractor fan over the cooker wasn’t working the on off switch was completely missing this was reported but never fixed. The radiator in the downstairs bathroom didn’t work, this was reported but never fixed. The thermostat on the radiator in the upstairs toilet didn’t switch the radiator off and it remained on full blast the toilet was like a sauna, this was reported it was turned off when the shower was fixed but it only lasted for one day and the rest of our stay blasted out at full blast and couldn’t be switched off. There was an area on the kitchen work surface that the Formica had blown and the mdf underneath was visible. The work surface needs to be replaced. This cottage was very pretty but is in need of some repairs and refurbishment. If you have a dog there isn’t an enclosed space to let them out for a wee every time your dog needs to go out you have to put it on its lead and take it out.

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• Kevin - Verified booking

  As soon as we walked in we were hit with a smell (i think it was the ensuite shower waste).

  My son tried to put the tv on to find the aerial on the floor, after I inspected it, it appears the part that attaches to the tv had snapped off. The washing machines handle has broke so you can't use that, and the external cupboard door to the washer needs sorting as it clatters with the draws. We then went and took various pictures (so they're time dated) so we didn't get the blame. I'd rather deal face on with people so I tried the number from the welcome folder..... got a recorded message saying use the website. Tried emailing the address from the folder..... to basically be told it's not monitored. Lastly I was having a WhatsApp conversation with a person called Rose, but because the Internet is so bad there (or she finished) I never finished explaining all the problems. We feel very let down by the company as I would've insisted that we changed cabins, I have lots of pictures and time dated documents to back up everything I've said. This was supposed to be an amazing new year getaway but my wife wanted to go straight back home ! With some basic maintenance this would be a nice little holiday but the condition it's in at the minute it's not worth the money. Happy to pass on the photos and a snagging list if it would help. Kevin Wigmore

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