Dog Friendly Villas In The Lake District

Reviews

What our customers say about their holidays

• Mr John Forster - Verified booking

  The location just a short distance from Ambleside was perfect with a safe walk into the town which had plenty of amenities. We all had a wonderful time as the lakes are stunning and the weather was very kind and dry. The equipment at the property was plentiful, no real need for an iron, ironing board, who irons when on holiday and a dishwasher as there’s only the two of us. The log fire is also OTT as you have underfloor heating. There’s no permanent place to put clothes or towels in the bathroom so everything has be hung on either the shower stall or the clothes airer which takes up half the bathroom. The sink outlet pipe is obviously blocked as the note above the sink testifies to other stayers having similar issues. A number of the wall unit doors were sticking especially the end cupboard door and the dishwasher unit was badly fitted so the door was 2” out at the top. 3 of the plates were chipped. We were asked to remove the bedding which revealed large stains on the Mattress, mattress cover and duvet cover. The storage cupboard had a freezer an iron, an ironing board which reduced its capacity and wasn’t needed. Overall the-feel of the property was a little cramped and that it needed a good clean especially to the outside of the property which let it down. We’ve become accustomed to having a few treats on arrival with all the properties i.e. milk tea coffee or a bottle of wine etc so was disappointed with not even a welcome card. The property was very comfortable the bed the sofa etc, apart from the 2 pillows which were rock hard, but as I said difficult to move around the bed with the TV on the wall next to the bed end, next to the fire base, the stools as well as 2 large dogs and their beds. Value of the property was ok but never sure what the accidental damage charge and the £20 per dog goes to as the property had all wooden floors. We booked a midweek break but the 4pm arrival and the 9am departure time for the soul purpose of cleaning left me with the feeling it was more like 3 days and the regular reminders of the arrival and departure times x6 were tedious and excessive. We would have no issue with booking with your company apart from the additional charges, admin dogs etc if we found a property but not The Hideaway. I Never recommended companies or products. Just to say we did have a pleasant stay but due to issues raised above it felt short of our usual experience and expectations

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• Mr Steve Bennett - Verified booking

  The cottage was a good place to stay for a few days, BUT, the toilet seat was broken and needs re-fixing, the front and kitchen door locks may need replacing as both were difficult to work and the blind over the window in the lounge once down, would not pull back up. I would have expected all of these issues to have been corrected before our stay. We were also surprised that the main "bedroom" is in fact an open mezzanine floor with a severely sloping roof making it uncomfortable to use and making it difficult to have any quiet from the lounge below, if someone wants to watch TV etc ... Finally, the cottage information suggests a "full Sky package" which is not true as it was not possible to access Sky Sports ... Please also be aware that we had to cut short our stay by 24 hours as "ElectricityNW" arrived on Tuesday morning, woke us up and advised that "the power was being switched off for the rest of the day. As the bathroom is an enclosed space needing electricity to light the room, it would not have been possible to use the kettle, electric hob, TV or WiFI we chose to leave on Tuesday lunchtime rather than stay until our planned departure on Wednesday morning. It is true that I received 2 voice messages (one left on Monday late afternoon and a second on Tuesday morning) to advise about this, but as Toffee Cottage is in an area with NO phone signal, these messages were not received until we got home on Tuesday afternoon! Surely it would have been good customer service to send WhatsApp messages and/or emails to advise this situation as I can only assume that your local staff would be aware that a phone message would not be received ... I will look forward to your reply and comments, but hope that you will consider some degree of refund / compensation for the situations described above. Many thanks, Steve

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• Lucinda - Verified booking

  Please note - I raised these issues with Sykes whilst we were there, along with providing photos and it is being looked in to (ref COR-409700-CF).

  The lodge itself is a little tired and certain areas do require more attention in terms of cleanliness. The dust in the radiator as soon as you walk in, and also in the radiator behind the sofa, has months worth of dust, dirt and dog hair in it - this dust also evident around pictures hung up and especially around the vents in the bathroom! There is an intermittent foul smell coming from the drains and bathrooms, not constant but we definitely smelt it daily. With it being Christmas we didn’t want too much disruption having to move, so we managed as it was but the standards of cleanliness were really not good. The blind in the living room was broken when we got there and we were left instruction not to use it, also the mirror in the main bedroom wardrobe is cracked (you do know about this as there is an awareness sticker on it). There is a cracked floor tile in the bathroom and loose tiles as you walk in the bathroom door, this poses a big hazard to us having a toddler! We don’t mind paying an over inflated price for Christmas week however the overall standards of the lodge do really need to be improved. We always come away to whitecross bay over Christmas and have stayed in far cleaner and nicer lodges for the same money. We won’t be back to this lodge again.

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• Lucinda - Verified booking

  Please note - I raised these issues with Sykes whilst we were there, along with providing photos and it is being looked in to (ref COR-409700-CF).

  The lodge itself is a little tired and certain areas do require more attention in terms of cleanliness. The dust in the radiator as soon as you walk in, and also in the radiator behind the sofa, has months worth of dust, dirt and dog hair in it - this dust also evident around pictures hung up and especially around the vents in the bathroom! There is an intermittent foul smell coming from the drains and bathrooms, not constant but we definitely smelt it daily. With it being Christmas we didn’t want too much disruption having to move, so we managed as it was but the standards of cleanliness were really not good. The blind in the living room was broken when we got there and we were left instruction not to use it, also the mirror in the main bedroom wardrobe is cracked (you do know about this as there is an awareness sticker on it). There is a cracked floor tile in the bathroom and loose tiles as you walk in the bathroom door, this poses a big hazard to us having a toddler! We don’t mind paying an over inflated price for Christmas week however the overall standards of the lodge do really need to be improved. We always come away to whitecross bay over Christmas and have stayed in far cleaner and nicer lodges for the same money. We won’t be back to this lodge again.

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• Mr Mark Visser - Verified booking

  The cottage was lovely, well appointed, had good quality equipment, and was very easily accessible. The parking provided was good, but not clearly stated in the information sent out before our arrival, but I did find the information in the file in the cottage. We had a struggle with the underfloor heating in the bathroom which kept on going off, and the instructions were not the easiest to follow to set the heating. There was no remote for the tv, and when I phoned your office I was told someone would look into it and provide us with a remote, but it never materialised and I never received a follow-up call from your office - I know it was the festive season, but that is poor customer support. We struggled to find the cutting board in the kitchen, finally locating it stored under the microwave, not a very visible place to store it. The glass pot of the cafitier (French Press) has a crack in it near the spout & one of the side plates had a chip in it. Neither of these issues prevented us from using the items, but they should be replaced. The one negative about the property is that there is only 1 small hanging place for clothes and no chest of drawers, or even shelves for your clothes to be stored, they had to remain in our suitcases.

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