New Year Breaks In The Lake District

Reviews

What our customers say about their holidays

• Ritchie - Verified booking

  Ground Settings and views stunning.

  The whole place over all was very charming and a good base for us to explore the surrounding areas and relax in between.. lovely views to wake up to . Whole experience only Let down by a few things. 1. The room was generally cold. Heating pre programmed with control from us, and not coming on nearly enough for what was a cold Easter weekend. Only one radiator in the room and it was also set to a low heat. We had to open the bathroom door to try and heat the main space as it was the only warm room in the house. We called through to reception a few times to ask but no answer. Also sometimes no hot water so had to have Luke warm shower. 2. Towels were old with one having a tear in it. 3. Some simple essential things like salt and pepper, tea bags etc go a long way when renting a place and not have to go out and buy all these things when travelling. It makes a massive difference and this could easily be provided 4. The noise coming from the other flats was at times very intrusive. Walls etc are paper thin and you can hear everything. We had a family with young kids next to us that seemed unaware of how thin the walls are. Maybe customers can be made aware of this and asked to keep noise down? 4. There wasn't adequate cleaning materials. Just one dish sponge and an almost empty bottle of fairy liquid that I had to add water to. Again a simple and cheap thing to provide so we don't have to go out and buy all this for just a few nights stay. 5. Cooker was awful. Took forever to heat up. 6.TV must be 20yrs old and needs updating. 7.internet was shocking. I know place is rural so maybe can't be helped. I needed to do some work and at times was unusable. Seemed to always go down at night? Maybe something to pre warn customers before booking as if essential work was needed done then this would have been a problem. 8. Bed was very comfortable but pillows not great. Again, a lovely place. Friendly and helpful staff. Glad we stayed, but will look elsewhere next time given the above issues.

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• Allison - Verified booking

  Sykes responded to our requests promptly and efficiently.

  However, there were a number of issues with the property that should be addressed given it is a 4 tick property. The main concern was the cleanliness. The lounge carpet is filthy. I accept it is a rural location but I have photos of the dirt and stains on the carpet. I really do recommend the carpet is cleaned or the flooring is replaced with slate or tile. The house was clean on the first inspection but as I moved furniture and items around it was apparent that it was not given a thorough clean eg underneath the sofa to retrieve toys or breadcrumbs under the marble chopping board. I thought the bathrooms were fantastic and clean. The other niggle was the main kitchen bin was broken so the clip lid was not working and had to be prised open and shut. I called and asked for it to be replaced. It was replaced with a bin with no lid which is equally inappropriate as this would then expose the contents and smell of the bin in the kitchen. I loved the location and the kitchen was well equipped but I do think the cleanliness and replacement of broken items took the polish off the property. Despite the above, my family and I had a wonderful holiday in the lakes and Sykes contributed to making this happen.

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• William - Verified booking

  Lovely cottage.

  The bedrooms were well furnished and the beds were all comfortable. The kitchen had everything needed. The lounge was lovely. The windows in the lounge and main bedroom were very difficult to open and had to be wedged to stay open. For an older couple this would be very difficult to do. The property was very warm almost stuffy so having a fan provided was very welcome. The parking whilst tight wasn’t too much of a problem. It would be useful if the spaces were fully marked out and painted on the ground. The difficulty of trying to speak to someone about a matter after our trip was a little worrying. I don’t feel confident if we had run into a major issue like missing keys or something during our trip we would have been able to get hold of anyone in good time. The number given was a landline and mostly automated. It kept repeating I should go online to resolve any problems we had. I had to leave a message and wait for someone to call me back. This wasn’t an issue this time, as our holiday had finished but imagine urgently needed assistance and there is no one available. To be honest that lack of support available would stop me booking again.

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• William - Verified booking

  Lovely cottage.

  The bedrooms were well furnished and the beds were all comfortable. The kitchen had everything needed. The lounge was lovely. The windows in the lounge and main bedroom were very difficult to open and had to be wedged to stay open. For an older couple this would be very difficult to do. The property was very warm almost stuffy so having a fan provided was very welcome. The parking whilst tight wasn’t too much of a problem. It would be useful if the spaces were fully marked out and painted on the ground. The difficulty of trying to speak to someone about a matter after our trip was a little worrying. I don’t feel confident if we had run into a major issue like missing keys or something during our trip we would have been able to get hold of anyone in good time. The number given was a landline and mostly automated. It kept repeating I should go online to resolve any problems we had. I had to leave a message and wait for someone to call me back. This wasn’t an issue this time, as our holiday had finished but imagine urgently needed assistance and there is no one available. To be honest that lack of support available would stop me booking again.

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• Martin - Verified booking

  Great location,stunning views.

  Plenty of space although no clothes storage /wardrobe in the twin bedded room for some reason (??). Spotlessly clean (credit to the cleaners), comfortable super king-sized bed too. Needs a few little details to be addressed-e.g. door stop behind front door needs replacing to stop damage to wall (plasterwork was already damaged) and same for the door on to the patio area. Noticed also that the kickboard along units below cooker was actually UNATTACHED and fell off easily-needs securing asap. Would also help to have privacy glass or curtain on the front door, especially at night when lights are on. Information leaflets- located in the understairs cupboard- need updating (some were from 2018!). Some damp stains on ceiling near some of the the Velux windows too which should be dealt with before serious damage to ceilings etc.Just sorting out those little things would make a huge difference and keep the property "fresh".Noted that previous renters have made similar comments but nothing seems to have been done to address identified issues - and at these prices, why not? Needs a little bit of TLC.

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