Guests say
Mermaid Cottage in Whitby is highly praised for its excellent location, with many attractions within walking distance. Guests appreciate the clean, comfortable, and well-equipped accommodation, often highlighting the thoughtful touch of a complimentary bottle of wine. While some minor issues are mentioned, the overall sentiment is positive, with many guests expressing a desire to return.
The majority of guests find the property clean and tidy, with only a few isolated comments about cleanliness issues. These seem to be exceptions rather than the rule, hence the high score.
The location is consistently lauded for being central and within easy reach of local amenities, shops, and the harbour, contributing to a very high score.
Guests generally find the accommodation comfortable, with a few remarks about the quality of bedding and seating area. The overall comfort level is rated highly.
Facilities are well-regarded, though some maintenance issues like hot water and Wi-Fi are noted. The presence of a well-equipped kitchen is often mentioned positively.
The provision of a complimentary bottle of wine is frequently mentioned and appreciated by guests. However, it is noted that such gestures are a bonus and not guaranteed.
About this property
This spacious, first floor apartment is one of three in a converted old fisherman's cottage in central Whitby. Quietly tucked away, this Whitby self-catering apartment is ideal for a couple wanting to enjoy the many attractions in this popular seaside town, surrounded by the spectacular scenery of the North York Moors National Park. Internal stairs lead up to the private entrance of this Whitby self-catering apartment, offering comfortable accommodation all on one level. The well-equipped, modern kitchen has a dining area to one end, and the roomy bathroom has the added benefit of a separate shower and bath. With an attractive bedroom with a king-size double bed and a large sitting room, this apartment in Whitby provides an excellent holiday home.
On the doorstep of this Whitby self-catering apartment are all the amenities of this atmospheric coastal town, including tempting tea rooms, traditional inns and independent shops. Stroll down to the historic harbour, explore the quaint cobbled streets and climb the 199 steps up to the famous Whitby Abbey. The long, sandy beaches are a delight and all visitors need to partake in trying the renowned fish and chips! This beautiful area has a wealth of attractions, with pretty coastal villages such as Robin Hood's Bay and Staithes nearby, and the dramatic countryside and moorland. A lovely Whitby self-catering apartment, in a wonderful location, that can be enjoyed all year round.
The coastal town of Whitby is situated at the mouth of the River Esk and is ideally placed for exploring this beautiful part of Yorkshire. The town offers winding streets, hidden alleys, a picturesque harbour, safe sandy beaches and a famous Abbey.
Accommodation
All first floor.
One king-size double bedroom.
Bathroom with bath, separate shower, basin and WC.
Kitchen with dining area.
Sitting room with feature feature electric fire.
Communal information room.
Gas central heating with feature electric fire.
Electric oven, gas hob, microwave, fridge/freezer, washer/dryer, 2 x TVs with Freeview, DVD, iPod dock, selection of books, games and DVDs in information room.
Wi-fi is available.
Fuel and power included in rent.
Bed linen and towels included in rent.
Permit provided for 1 car in car park 5 mins walk away.
Sorry, no pets and no smoking.
Shops and pubs 2 mins walk.
Beach 5 mins walk.
Note: Max 2 people including infants.
Nearby points of interest
- Whitby Beach
Reviews (49)
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Pedro
Contacted Sykes customer support and then they passed on the information to the owner. After chasing them they said the owner has been informed and they would deal with it the next day, not ideal as there should be some sort of insurance to cover these emergencies, but things happen so we were happy to wait for next day. We were then informed in the morning that the owner would have the plumber coming over to check and fix it, and we have to leave the keys in the keysafe. Off we went for a lovely day of sightseeing and good weather, comes 6 pm we got home and nothing had been done and the owner didn't bother informing us. So had to call the customer support once again, chasing a resolution. They informed us that the owner couldn't find anyone and that this issue had happened before they had someone over but clearly they didn't do a very good job. Sykes Cottages offered 2 options, if we want to leave they would try a sort a partial refund or they could try and find other property for us to move. Bare in mind this was a 3 night stay and we were going into our second night. We agreed to move of they were able to find another property, after 1 hour or so we received a list with properties but only 1 was adequate so we asked about that one. Then we had someone calling us from a other property (with bad reviews) asking for a £295 payment so we could move after they clean the property. By this time it was already after 7 or 7:30 pm and we were too tired to move all our belongings to a house that didn't had guaranteed parking. So not wanting to make things more difficult I said we would endure another night and in the morning I would call so we can sort things out. In the morning I called the support and asked what could they do to sort things out, if we could work on a partial refund that would make this experience adequate, they communicated to the owner and the owner offered £100. I didn't agree with it and said if the owner could meet us half way, and give half of what we paid (£150) and ot would be sorted. The owner came back with the message, "£100 is my final offer". By this time nothing would be sorted and no hot water would be available during our stay. We felt the owner knew about this issue already and was not honest with us. We were informed that the owner had a part for the boiler already on order. But if no one came to check the boiler during our stay how did the owner know what part to order? Anyway we had to accept the £100 refund, because it was that or nothing. So not a good experience at all, and clearly the owner didn't care about the customers. Things happen but we believe it could have been dealt differently, the owner didn't bother communicating to let us know that no kne was available to fix, we had to chase that up. The house has some positives, and I do believe the owner could have here a lovely place if he's more caring to the customers. There are a few things that could be improved in the property to make it a "luxury" accommodation. For example a new kettle, the one available was unusable full of rust or something brown covering the inside, the mop is stored inside a cupboard and as soon as you open you're hit in the face with a strong damp smell. Over all the house is in prime location, tidy and has a park permit. This should make this house one of the best in Whitby for a short stay. The owner needs a few improvements and it will be great. But not the best experience and we will not be returning, unfortunately.
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Julie
Great location and property was clean and tidy. The bottle of wine was a very welcome touch, thank you, we will definitely stay again.
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Stephen
Great location, with lots of wonderful cafes and bars within 5 minutes walk. Parking permit was an added bonus. . We will definitely be coming back.