Dartmouth Holiday Cottages

Reviews

What our customers say about their holidays

• Paul - Verified booking

  House is very nice with fabulous views over the river dart.

  The overall cleanliness was very good particularly things like towels and bedding although there was a stain on my duvet which I didn’t know until I stripped the bed before we left. Some kitchen utensils were unusable because they were caked with burnt on grease And we didn’t use the cooker because the filter in the hood was filthy. It was rather chilly in the evenings and there was central heating. I couldn’t find any advice or instructions on how to operate it. Fortunately, I have Hive at home so I managed to get the heating system up and running However, there is one radiator valve in the front bedroom that I could not Work out how to operate. Parking is an issue although we were able to park outside for unloading and loading on the final day it was an inconvenience having to park in the main town car park. The property details mention it being a short walk of 10 minutes or so down into the town and whilst this might be true coming back up from the town is a different matter. basically you have to choose between a very long flight of steps or a short Hill that must be about 45° at least !!. I ended up needing to use my car to drive my wife and elderly dog back up to the house and then return to the car park and then walk back up myself. On one occasion, I did have to stop and gather my breath. I would mention that we are both in our 70s and although reasonably mobile this was really too much. I don’t think the house is at all suitable. 70s and although reasonably mobile this was really too much. I don’t think the house is at suitable for anyone with mobility issues unless driven up there in a vehicle. For this reason I don’t think we would ever return there and I’m glad that we were only there for a few days. Thank goodness the weather was good and we were out and about every day.

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• Karen - Verified booking

  The property is lovely in a very elevated spot, with incredible views.

  Meaning lots of height therefore lots of steps. This was ok for us but our older dog struggled with the uncarpeted stairs to the living area from the front door. It is fairly central, vertically and not too far away from areas to walk with the dogs, you can go further up onto Dyers Hill or down to Victoria park. The outside area is nice but no real place for dogs to do their business, as it’s all decked. There are plants but they are on a slant, we had to let them out of the front door to find a bit of greenery. The property does have everything you could need and we were very comfortable. I don’t think I fully appreciated how hard it would be to cope with the constant steps/up. A walk up from town, then a walk up to the property and when there another walk up to the living area and then to get the very best views, and they are spectacular, another 3 sets of steps to the top deck. The views are amazing, just be prepared for the exercise. We did have a shock one evening when we were going to bed, it had rained heavily, we discovered two huge snails on the wall by the front door. We couldn’t see at first how they had got in but we realised there is quite a big gap by the front door skirting and they must have got in there, perhaps that could be looked at. All in all a lovely stay, but with our dogs and us getting older we wouldn’t stay that high up again. We love Dartmouth so have already booked for next year, this time back on the level. Thank you to Karen and Ross for all the little touches in Dart Views.

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• Renae - Verified booking

  The house was lovely, very well equipped with great showers.

  The lounge was not the most comfortable with the TV and chair positioning (you'd have to twist your neck), but we hardly spent any time in there apart from late in the evening so it didn't bother us. The showers were a highlight as the water pressure was fantastic. There is a crack in the main bathroom door however which needs to be sealed as you can catch a glimpse of whomever is in the loo! It would have also been nice to have more than 1 toilet roll provided per couple for 7 nights to give more of a sense of being well accommodated as that felt a little bit of an oversight, especially given the price we'd paid - it would've been nice to have loo roll supplied for the week! Another tricky issue was the carpark. We had no issue finding a park when we arrived on Friday but we drove to Salcombe on Monday and when we returned the carpark was full. We had to circle it for a while and wait for someone to leave which was a bit stressful as there was nowhere else identified for us to park. Perhaps a backup option of another carpark, such as the park and ride, that could be used with the permit would help as we were put off driving anywhere else out of fear we'd not be able to park when we returned. Overall however it was a gorgeous property with the most picturesque view and we'd definitely recommend it. I think it's highly likely we would return for another holiday given we had such a wonderful stay.

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• Julian - Verified booking

  We have an issue with Coast and Country properties who we believe manage the property.

  When we arrived at the office they threw the envelope at us with the key in, when I asked for the postcode so we could find the house she rolled her eyes, went to a computer then scribbled it down on the envelope and threw it at us again. Not an utter of how to find it or enjoy your stay. When we did find the property we initially impressed. None of our issues are because of the owner they have been incredibly thoughtful with what they leave for guests. But the place was dirty. My kids love chocolate but refused to eat the biscuits left for us as they said they don’t trust them because of the dirt. We found stained bed linen, saucepans which had food in them, dishwasher with pots in, cms of dust and mould in the rooms (I have some photos and would be happy to supply). The place was so damp that getting into bed the sheets felt wet. The double bed has a massive dip in it to the point my husband couldn’t put his socks on on the last morning due to his back. On the whole the owner has been severely let down by agents. We won’t return. We thought we’d booked via Sykes but clearly we had gone through to Coast and Country who were appalling so we won’t you again.

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• Neil - Verified booking

  The extractor hood above the hob had a cm of fluff across all of it which we presume was from the liner that was disintergating, and there were droplets of fat hanging down.

  Went to the Coast & Country office to complain they day after we arrived, they promised to send a cleaner the following day, we waited in but they didn't come, heard nothing, was there for two weeks and it was not picked up on the weekly clean. Spent more that wanted on takeaway meals as we did not want to use the hob. A bedside table was covered in dog hairs and a cig butt was on the bedroom floor when we arrived, again would have mentioned to cleaner had they come, both still there after the mid holiday clean. There was mould on the walls and ceiling in the bathroom probably because extractor fans in bathrooms did not come on and the velux window was difficult to open. Also mould on the wall in the front bedroom and on the wall behind the sofa downstairs. Radiator in front bedroom did not work. Trim and grouting on shower screen was black, easily cleaned with bleach or a piece of trim for less than £10. We have stayed in this property before but we will not return.

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