South East Holiday Cottages

Reviews

What our customers say about their holidays

• Joseph - Verified booking

  The property generally was quite good but with a few problems.

  1. The wooden slats under the mattress were damaged causing the mattress to fall though them the first time I used it. I managed to patch them up temporarily. 2. The bedding was awful. All polyester- causing my wife and I to sweat profusely, made worse by the warm weather. We ended up buying a new cotton duvet cover, sheet and pillowcases. 3. The shower was excellent (one of the best I have ever used) but the shallowness of the shower tray meant I had to keep checking to see if it was overflowing. 4. Wi-Fi. Couldn't get it to work on any of our devices. Maybe it was my ineptitude. Maybe it was the complicated password which had been written with amendments added to it. Very frustrating. I gave up with it. 5. The Ninja had not been washed/cleaned prior to our arrival. There was a significant amount of oil and food residue left in it. I cleaned the inside containers myself but they were pretty grubby and needed soaking, suggesting to me they had not been cleaned properly for some time. 6. The house itself was good apart from the above niggles. The location was fantastic with easy walking access to the beach, Whitstable and Tankerton. The bus stopping outside was a real bonus allowing us to travel to Canterbury and Herne Bay. 7. Sykes. I didn't like doing business with the rental company. I thought the tone of their emails to be abrupt bordering on threatening. I was surprised by the booking fee. They charged me for a pet which I did not request. I won't book through them again.

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• Suzanne - Verified booking

  Positives: Clean and nicely decorated, extra sofa bed if two single occupants arrive, well-stocked with equipment and mod cons.

  Negatives: The picture of the garden, that is used as the primary selling point, is misleading. The last autumn's leaf fall had not been raked up, the furniture was old, tatty and falling apart. The garden has had about three years of usage since established (according to the guest book entries), and it looked like no-one was bothering to maintain it. It was a big disappointment, as we had expected to see something more well-maintained like the picture. No guestbook, and occupant information like an updated wi-fi password or local area information was clearly displayed/provided. We used a clearly displayed sign for the Wi-fi password which was out of date, battled with it for half an hour, and eventually had to go and knock on the door of the main house to ask for the information. Eventually, we found informational items tucked in behind the TV, a day later. We felt that it was a bit of an oversight to not make the location of these much clearer or to update their sign. We felt that the owners of the accommodation could have attended better to the small things, and the garden was a big disappointment.

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• Aminur - Verified booking

  The owners were very helpful and available when we called or texted them.

  The cottage was clean. The location of the cottage is within a shared area with neighbouring cottages and hot tub and a swimming pool. The cottage was very nice for a short stay however few improvements needed. - Provide guides/instructions for the property (we didn’t notice there was a freezer at the back of the kitchen counters until the end of our trip) - The heating was not working. It was very cold the first night as we only had one electric heater. After asking the owners we noticed there was a spare fan heater. - The cottage could do with a coffee table by the sofas for when you want to watch TV and eat. - Pathways to the cottage could do with some lights as it gets very dark in the evening and it is a long walk from the entrance of the property. Having to use mobile flash light can be difficult when you have bags to carry. - We were expecting there to be basics like salt/pepper/sugar/milk but none was provided given the price we paid for the stay. However basic kitchenware provided.

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• Ms Helen Travis - Verified booking

  Lovely cottage in a great location. Very quiet, clean and comfortable, and fully equipped with everything we needed for a two week stay over summer. Parking is easy, the owners of the cottage are very helpful, and there are lovely neighbours in the adjoining cottage. The wifi as it was a bit hit and miss & rather slow during our stay but for us this wasn’t a huge problem. There is so much to see and do within a short drive in any direction from the cottage and the owners thoughtfully provide lots of brochures and information about the local (and wider) area. It is also only about an hour by train into central London from Headcorn station (about a 15 minute drive from the cottage). We fully recommend Penhill Cottage as a place to stay.

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• Julie - Verified booking

  We had a lovely week staying at Willow Cottage.

  The grounds are very relaxing and we made good use of the hot tub and swimming pool (though that was a tad cold despite it being June when we stayed). We have a couple of things that we feel would enhance the stay at the cottage even more: Instructions for Appliances, Points of Interest leaflets (or visitor guide), Small coffee table, Pizza cutter, Can opener, Steamer pan, Sun loungers for around the pool. All in all, Willow Cottage is a lovely place to take a relaxing break and there are surrounding attractions to visit - Hall Place & Gardens, Knole (NT), Darent River Walk and Dartford Central Park. Also, great location for hopping onto a train into central London.

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