Holiday Cottages With Hot Tubs In South East

Reviews

What our customers say about their holidays

• Jason - Verified booking

  On arrival the house is impressive.

  It’s obviously spacious and well designed. However, the initial impression didn’t last long. Our excitement at arriving was massively tempered when we saw there were dead plants in plant pots in several of the bathrooms and the garden the planters were all dead. Plus the garden area was really dirty - there were cobwebs and plant waste around the garden and the patio had stains across it as well as there being food waste left on the grass. Obviously we are aware there was a drought in place but leaving entire planters with dead and dusty planters added to the unloved and shabby look of the garden area. And then there was no welcome pack at all. Not even a packet of biscuits or pint of milk. The kitchen is impressive looking, however there weren’t enough plates, cups and crockery settings for all of us, given that with a dishwasher you should have a minimum of 2 per person. Because whole drawers were given over to the owners spices and sauces and etc it felt very much as if we were in an Airbnb rather than a dedicated holiday home. All the things above made the place feel much less special and to be honest we were all pretty disappointed. However the biggest issue was the ‘fourth bedroom’. This was not actually a bedroom. It was an office with a pull out double bed which was like sleeping on a rock. The room was not furnished to be a bedroom - there was no bedroom chair, no dressing table or mirror and nowhere to put a suitcase. You couldn’t even pull the blinds down without standing on the rock hard bed. My daughter had to sleep there and even sleeping with three duvets under her we had to go and buy a mattress topper to make it a comfortable room. This is not a proper bedroom and she slept badly all week. My mother in law, who had paid for this trip as an 80th birthday treat to her family, was bitterly disappointed and felt like we’d been let down. To add insult to injury on the last three days the neighbour was having work done and the fence/gate was taken down so that our dog had to be guarded when in the garden and the noise and dust from power tools meant it was impossible to sit in the garden during the day. We loved the location and the size of the house but we did come away feeling very ripped off. When we communicated with your company initially about this booking, we were told that the owner sets the price, but I do feel that your job as agents is to mediate and to check that the house is good value. For around £600 a night for a three bed with ‘add on’ bedroom, I can tell you that this is not good value. For that rate we expected it to be slick and luxurious rather than a basic level. The fundamental principle of a good’s night sleep should be met as a minimum. When you are stretching yourself to afford something this special it is so disappointing to walk into a home that felt like it had been uninhabited and unloved for months. To then be unable to guarantee a proper bedroom for one of the party was really unacceptable.

  Read more less >

• Elaine - Verified booking

  Charming house, beautiful location, highly recommend.

  We just returned from a wonderful Christmas stay at Waterside House. Every other year we try and find a house to accommodate our extended family and finding a large, luxurious home is not always easy. This home did not disappoint. The house is beautifully situated with a view from every room. Helen had decorated for the Holidays so, while the weather was not the kindest (thank you Storm Gerrit), the smell of pine, log fires and comfy couches more than made up for it. The whole house was cosy and very Christmassy - just as we'd hoped! The kitchen was very well stocked with equipment, plates, pots and pans for any level of chef and between the aga and electric oven, we had no issue making Christmas dinner for 16. There was plenty of room for all of us and we enjoyed the game room, the TV snug and gathering for games in the gorgeous main living room. Having 7 ensuite bedrooms really gave everyone privacy and space and it was nice that the 8th bedroom was on the ground floor (with a bathroom a few steps away) for anyone who can't easily manage stairs. Helen met us at the property and took time to walk us through and answer any questions. She was also responsive via text, answering quickly and provided great information about the local area. We thoroughly enjoyed walking around the lake, the proximity to good pubs and National Trust properties. In summary, it is a wonderful house for a family gathering, for Christmas or any other vacation, and I highly recommend booking a stay at Waterside House.

  Read more less >

• Elaine - Verified booking

  Charming house, beautiful location, highly recommend.

  We just returned from a wonderful Christmas stay at Waterside House. Every other year we try and find a house to accommodate our extended family and finding a large, luxurious home is not always easy. This home did not disappoint. The house is beautifully situated with a view from every room. Helen had decorated for the Holidays so, while the weather was not the kindest (thank you Storm Gerrit), the smell of pine, log fires and comfy couches more than made up for it. The whole house was cosy and very Christmassy - just as we'd hoped! The kitchen was very well stocked with equipment, plates, pots and pans for any level of chef and between the aga and electric oven, we had no issue making Christmas dinner for 16. There was plenty of room for all of us and we enjoyed the game room, the TV snug and gathering for games in the gorgeous main living room. Having 7 ensuite bedrooms really gave everyone privacy and space and it was nice that the 8th bedroom was on the ground floor (with a bathroom a few steps away) for anyone who can't easily manage stairs. Helen met us at the property and took time to walk us through and answer any questions. She was also responsive via text, answering quickly and provided great information about the local area. We thoroughly enjoyed walking around the lake, the proximity to good pubs and National Trust properties. In summary, it is a wonderful house for a family gathering, for Christmas or any other vacation, and I highly recommend booking a stay at Waterside House.

  Read more less >

• Aminur - Verified booking

  The owners were very helpful and available when we called or texted them.

  The cottage was clean. The location of the cottage is within a shared area with neighbouring cottages and hot tub and a swimming pool. The cottage was very nice for a short stay however few improvements needed. - Provide guides/instructions for the property (we didn’t notice there was a freezer at the back of the kitchen counters until the end of our trip) - The heating was not working. It was very cold the first night as we only had one electric heater. After asking the owners we noticed there was a spare fan heater. - The cottage could do with a coffee table by the sofas for when you want to watch TV and eat. - Pathways to the cottage could do with some lights as it gets very dark in the evening and it is a long walk from the entrance of the property. Having to use mobile flash light can be difficult when you have bags to carry. - We were expecting there to be basics like salt/pepper/sugar/milk but none was provided given the price we paid for the stay. However basic kitchenware provided.

  Read more less >

• Mrs Dunnet - Verified booking

  We had a wonderful week with family and friends at this fantastic house, which is superbly situated in a quiet, private road directly opposite the beach. The house is extremely comfortable and well-appointed, with plenty of features to keep both adults and children happy. We all loved the hot tub (especially after a dip in the sea!), the games room, the huge dining table and the overall space. Waking up to the stunning sea views was pretty special! The children loved the newly installed multi-purpose games area outside, and we were never short of something to do. Easy walking and cycling literally on the doorstep were an added bonus for our group. Communication with the owner was excellent throughout, and the phone call prior to arrival extremely helpful. We've already booked to return later in the year!

  Read more less >