Isle of Wight Cottages With Hot Tub

Reviews

What our customers say about their holidays

• Jason - Verified booking

  On arrival the house is impressive.

  It’s obviously spacious and well designed. However, the initial impression didn’t last long. Our excitement at arriving was massively tempered when we saw there were dead plants in plant pots in several of the bathrooms and the garden the planters were all dead. Plus the garden area was really dirty - there were cobwebs and plant waste around the garden and the patio had stains across it as well as there being food waste left on the grass. Obviously we are aware there was a drought in place but leaving entire planters with dead and dusty planters added to the unloved and shabby look of the garden area. And then there was no welcome pack at all. Not even a packet of biscuits or pint of milk. The kitchen is impressive looking, however there weren’t enough plates, cups and crockery settings for all of us, given that with a dishwasher you should have a minimum of 2 per person. Because whole drawers were given over to the owners spices and sauces and etc it felt very much as if we were in an Airbnb rather than a dedicated holiday home. All the things above made the place feel much less special and to be honest we were all pretty disappointed. However the biggest issue was the ‘fourth bedroom’. This was not actually a bedroom. It was an office with a pull out double bed which was like sleeping on a rock. The room was not furnished to be a bedroom - there was no bedroom chair, no dressing table or mirror and nowhere to put a suitcase. You couldn’t even pull the blinds down without standing on the rock hard bed. My daughter had to sleep there and even sleeping with three duvets under her we had to go and buy a mattress topper to make it a comfortable room. This is not a proper bedroom and she slept badly all week. My mother in law, who had paid for this trip as an 80th birthday treat to her family, was bitterly disappointed and felt like we’d been let down. To add insult to injury on the last three days the neighbour was having work done and the fence/gate was taken down so that our dog had to be guarded when in the garden and the noise and dust from power tools meant it was impossible to sit in the garden during the day. We loved the location and the size of the house but we did come away feeling very ripped off. When we communicated with your company initially about this booking, we were told that the owner sets the price, but I do feel that your job as agents is to mediate and to check that the house is good value. For around £600 a night for a three bed with ‘add on’ bedroom, I can tell you that this is not good value. For that rate we expected it to be slick and luxurious rather than a basic level. The fundamental principle of a good’s night sleep should be met as a minimum. When you are stretching yourself to afford something this special it is so disappointing to walk into a home that felt like it had been uninhabited and unloved for months. To then be unable to guarantee a proper bedroom for one of the party was really unacceptable.

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• Donna - Verified booking

  Sykes state “ 3 Exclusion of liability: Our obligations to you are limited to those in connection with the Booking Services and the Sykes Other Services.

  Accordingly, we accept no liability for any defects or unavailability of Rental Services, the Property or any other problems with your holiday. Your rights under these Booking Terms and the Rental Contract for issues with Rental Services, a Property or your holiday are only against the Owner (unless we have done something wrong in relation to the Booking Services or Sykes Other Services which caused that problem). Also, we accept no responsibility for the acts or omissions of third parties who provide Third Party Other Services to you when your contract is with the relevant third party and not ourselves. Would never have booked with this company had we known. Above is from part of the email received today following complaint. Booked Palm tree cottage on the Isle of Wight this summer and was meet with poor cleaning conditions , bins full up from previous occupants in a heat wave, clothes from previous, food in cupboards from previous. Dirty baking trays, stained cups, dog hair, cobwebs and dust everywhere and unusable bbq .As it was the summer holidays, we couldn’t find other accommodation and to come home early. It would have cost another £300 for the ferry. Called Sykes as soon as we got back and provided photos. Was originally told that owners would be contacted , hopefully resolved within a few days or they would take the matter further. Nearly two weeks later and all emails and messages were ignored. Finally got through today and spoke to an arrogant, rude and unprofessional agent who told me he would be happy to hear from my solicitor and Sykes are basically money grabbers. Don’t book the cottage or use this company.

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• Sarah - Verified booking

  We had a wonderful week at 34, Station Avenue!

  The house is a bit of a ‘tardis’: from the street, it looks like a normal terraced house but there is so much space inside! On arrival, the owners had thoughtfully left us bread and milk plus some biscuits - thank you so much. All the interior design was lovely, with high ceilings and original features which made it feel quite grand, and the whole house felt bright and well presented. My husband particularly loved all the lamp shades! My children LOVED having their own ‘kids’ lounge’, all the bedrooms were well proportioned with really comfy mattresses, the kitchen and dining room were great and it was handy having the utility space. One of the highlights was definitely the hot tub - it got a fair bit of use! Sandown felt a bit run-down, but it’s really well positioned to explore lots of other places on the island. The house is also really close to the High Street, where there is a Coop and Sainsburys. The only negatives were the showers, which were lovely and hot but just didn’t have much power to them. Apparently they were being replaced the week after we left! The oven also took a bit of working out - some instructions would have been helpful - but we got there! We all said it’s the best holiday house we’ve stayed in and would thoroughly recommend it for other families. (We were parents, two children aged 12 and 10, and my mother-in-law with her small dog.) Thank you so much!

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• David - Verified booking

  Hi Sharon, I thought my daughter Tegan had done the review on the train The Pepper Pot Retreat is a well appointed, good sized holiday home.

  It is situated along a very quiet private road with access to beautiful walks, not far from the Retreat, up the private road. Your hosts Sharon and John are very welcoming and knowledgeable of the local area. They live onsite, so are not far away should you need anything. Sharon has a treatment room on site offering many services from hair cuts to full body massages, we had the relaxing massages, which were great. The Retreat is newly refurbished and been done well, with good sized double and twin bedrooms. The living area is open planned with kitchen dinner and and lounge area. There is a small secure fenced in area for your furry friends, but you are encouraged to walk up the lane for them to relieve themselves. In this area you also have table and chairs along with a four seater hot tub. The Retreat is set away from the hussle and bussel of life, but not too far from Villages and attractions on the Island.

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• Cydney - Verified booking

  Absolutely loved staying here.

  Perfect location for exploring that side of the island with loads of different cafes and pubs around. Although we stayed between renovations, the house itself was charmingly decorated with lovely finishes. Mattresses and pillows were very comfy and hot tub was lovely! Jon was on hand if we needed anything and provided us with lots of information about the house and area, as well as leaving us with anything we could need (including a cute little dishwasher tablet/tea towel arrangement!) Only negative feedback is the bed frame in one of the rooms was a bit creaky and the water pressure/temperature in the bathrooms and kitchen. Obviously as a work in progress, a lick of paint is needed here and there but it didn't dampen our stay. Would definitely recommend and stay here again!

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