Holiday Cottages With Hot Tubs In South East

Reviews

What our customers say about their holidays

• Jason - Verified booking

  On arrival the house is impressive.

  It’s obviously spacious and well designed. However, the initial impression didn’t last long. Our excitement at arriving was massively tempered when we saw there were dead plants in plant pots in several of the bathrooms and the garden the planters were all dead. Plus the garden area was really dirty - there were cobwebs and plant waste around the garden and the patio had stains across it as well as there being food waste left on the grass. Obviously we are aware there was a drought in place but leaving entire planters with dead and dusty planters added to the unloved and shabby look of the garden area. And then there was no welcome pack at all. Not even a packet of biscuits or pint of milk. The kitchen is impressive looking, however there weren’t enough plates, cups and crockery settings for all of us, given that with a dishwasher you should have a minimum of 2 per person. Because whole drawers were given over to the owners spices and sauces and etc it felt very much as if we were in an Airbnb rather than a dedicated holiday home. All the things above made the place feel much less special and to be honest we were all pretty disappointed. However the biggest issue was the ‘fourth bedroom’. This was not actually a bedroom. It was an office with a pull out double bed which was like sleeping on a rock. The room was not furnished to be a bedroom - there was no bedroom chair, no dressing table or mirror and nowhere to put a suitcase. You couldn’t even pull the blinds down without standing on the rock hard bed. My daughter had to sleep there and even sleeping with three duvets under her we had to go and buy a mattress topper to make it a comfortable room. This is not a proper bedroom and she slept badly all week. My mother in law, who had paid for this trip as an 80th birthday treat to her family, was bitterly disappointed and felt like we’d been let down. To add insult to injury on the last three days the neighbour was having work done and the fence/gate was taken down so that our dog had to be guarded when in the garden and the noise and dust from power tools meant it was impossible to sit in the garden during the day. We loved the location and the size of the house but we did come away feeling very ripped off. When we communicated with your company initially about this booking, we were told that the owner sets the price, but I do feel that your job as agents is to mediate and to check that the house is good value. For around £600 a night for a three bed with ‘add on’ bedroom, I can tell you that this is not good value. For that rate we expected it to be slick and luxurious rather than a basic level. The fundamental principle of a good’s night sleep should be met as a minimum. When you are stretching yourself to afford something this special it is so disappointing to walk into a home that felt like it had been uninhabited and unloved for months. To then be unable to guarantee a proper bedroom for one of the party was really unacceptable.

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• Aminur - Verified booking

  The owners were very helpful and available when we called or texted them.

  The cottage was clean. The location of the cottage is within a shared area with neighbouring cottages and hot tub and a swimming pool. The cottage was very nice for a short stay however few improvements needed. - Provide guides/instructions for the property (we didn’t notice there was a freezer at the back of the kitchen counters until the end of our trip) - The heating was not working. It was very cold the first night as we only had one electric heater. After asking the owners we noticed there was a spare fan heater. - The cottage could do with a coffee table by the sofas for when you want to watch TV and eat. - Pathways to the cottage could do with some lights as it gets very dark in the evening and it is a long walk from the entrance of the property. Having to use mobile flash light can be difficult when you have bags to carry. - We were expecting there to be basics like salt/pepper/sugar/milk but none was provided given the price we paid for the stay. However basic kitchenware provided.

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• Sheila - Verified booking

  We have just returned from a long weekend at Berisal (four generations of one family.

  ) We all thoroughly enjoyed being at the property. The owners kindly provided us with a digital copy of a guide to the house before we arrived. This thoughtful gesture was so useful and meant that we didn’t have to spend the first half hour or so of our visit familiarising ourselves with the house. The house was spotlessly clean and we were greeted with a lovely card and welcome basket when we arrived. The beds were very comfortable and plenty towels and linens were supplied. The kitchen was well equipped Everything was just as shown on the website. The garden was immaculate and the hot tub was really appreciated by those who used it – my son, my granddaughter and her partner we’re brave enough to get in in cold February. The games room was heated and had its own toilet. The house was comfortable and we never felt cold. I can certainly recommend this property and for a multigenerational family like ours it was simply one of the best places we have stayed with Sykes.

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• Adam - Verified booking

  The place was nice and cosy.

  I think privacy was my issue. There was a lack of it. I stayed 4 nights with my partner and we arrived late the first night, the next morning l felt the owner was trying to make himself visible to say hello which wasn’t necessary. And they also took note that we arrived late the night before..not sure why it mattered to him. They also have their children’s/grandchildren roaming the garden and they have a bench right next to the snug where they sit which again is a lack of privacy because they would sometimes sit there when they know we’re staying there. The driveway is stone but where you are designated to park there is an awful lot of stones and sometimes your cars tyres would sink and it may be slow getting out of the stones. And it’s the only place on the driveway with too many stones. A lot of insects too you will wake up with a few spiders on the walls and ceilings. If the privacy was greater I would recommend it.

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• Adam - Verified booking

  The place was nice and cosy.

  I think privacy was my issue. There was a lack of it. I stayed 4 nights with my partner and we arrived late the first night, the next morning l felt the owner was trying to make himself visible to say hello which wasn’t necessary. And they also took note that we arrived late the night before..not sure why it mattered to him. They also have their children’s/grandchildren roaming the garden and they have a bench right next to the snug where they sit which again is a lack of privacy because they would sometimes sit there when they know we’re staying there. The driveway is stone but where you are designated to park there is an awful lot of stones and sometimes your cars tyres would sink and it may be slow getting out of the stones. And it’s the only place on the driveway with too many stones. A lot of insects too you will wake up with a few spiders on the walls and ceilings. If the privacy was greater I would recommend it.

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