Holiday Cottages With Hot Tubs In Surrey

Reviews

What our customers say about their holidays

• Aimee - Verified booking

  The house itself is wonderful.

  Lots of space, great open plan kitchen dining living area. Rooms are all spacious and comfy, hot tub and garden are lovely. Local area is quiet but nice pubs and walks are a very short drive away. Hot water situation is quite tricky, especially with a house of 10 adults. Waiting 30 mins between everyone’s shower is unreasonable and a lot of us had freezing cold showers only despite all showers being quick and no baths. The house is missing a few essential bits, we had no washing up liquid or dishwasher tablets or normal tea bags. Lack of bins for recycling inside the house. No handsoap in the upstairs bathroom. The kitchen equipment is also a little limited for a house of this size. We had 10 people staying and struggled when cooking, lack of pots / pans, bowls etc. The aga is also tricky, mainly as the dials have no numbers on them and they get burning hot when in use so it’s hard to select temps etc. Sykes as a booking agency are extremely difficult. Website is inaccurate and unhelpful, causing a major issue with my booking that I then had to pay extra for. Their phone options are unhelpful and they point blank don’t respond to emails - I was told this on the phone. To the point where I had emailed repeatedly asking to speak to someone about my booking, had no response, and then had my entire booking cancelled.

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• Julia - Verified booking

  I picked this beautiful quaint picturesque cottage mainly because it looked like it had a fully enclosed garden, which is hard to find when you have a dog.

  Unfortunately the garden was not fully enclosed, my dog would have easily got out through a walkway that went up to the hotel and also he could have easily got through the copse of trees edging the garden. Luckily I took a stake just in case, which we had to use to keep the dog safe while enjoying the garden and hot tub. The house itself supplied most of the necessities but not coasters and table mats which I found hard when putting plates and drinks on the tables. Also in the information book it implied that you could order food from the hotel as long as you paid a tray charge but when ordering food, the restaurant said that the food would be cold if delivered so we had to go to the hotel bar to eat. The house was comfortable with an endless supply of towels and toiletries and there grounds of the the hotel were beautiful. We had an enjoyable stay. Thank you

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• Victoria - Verified booking

  Cleanliness issues from the start, found a dirty sock in the lounge and the property hadn’t been hoovered at all.

  Down stairs bathroom had an awful drainage smell, tea and coffee etc hadn’t been replaced. Cottage wasn’t ready at allotted time, had to wait another hour so to then get in the property and find it in such a poor condition was disappointing. Hot tub was freezing. Worst part of all was the unadvertised and undisclosed CCTV around the property, and most disturbing of all the camera overlooking the hot tub! Serious invasion of privacy and unfortunately did not notice until the last evening! Hotel that owns the property have never been in contact since the complaint to even offer an apology at the very least. Horrendous experience and still not resolved with Sykes and our stay was on 27th Dec!!!!

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• Helen - Verified booking

  We were a family of 11 plus a Labrador.

  The house was fabulous,right on the river,with plenty of room for all of us- we could be all together,or be in our own spaces.Wonderful.The bedrooms were lovely and beds so comfortable.Plenty of room outside to relax and enjoy the beauty of the river,and the hot tub was exc ellent- so relaxing after a day sightseeing.I thoroughly enjoyed being able to use our 51st Wedding Anniversary present of a kayak to paddle around on the river. So convenient for sights- either driving or by train.Swift response to slight problems we had,and helpful advice on trips we planned.Thankyou so much for allowing us our holiday in Coventina.Diolch yn fawr.

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• Maria - Verified booking

  We enjoyed our stay at Gardners cottage.

  We stayed over Christmas and the cottage was decorated well for Christmas. The cottage was warm and cosy. We made use of the hot tub on most days. The hotel staff were helpful and friendly. Unfortunately the downstairs toilet/shower room in the hallway we couldn’t use after day one as there was a foul smell in that room and it was there all the time during our stay. It smelt like blocked drains/sewage smell. I have reported this to reception and I hope it gets sorted. I noted that this has been commented on before in some previous reviews. Apart from this problem we had a great time and would stay there again.

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