Dog Friendly Cottages in Gower

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• ms Whitfield - Verified booking

  The house was well equipped, beds very comfy and great shower. There is also a dishwasher which wasn't in the listing description. The location is about 10 mins easy walk uphill from sea front and main area of restaurants. The neighbourhood is lovely and quiet. It was very useful to have a parking space as street parking in area extremely limited. The road and driveway is very narrow, however, luckily there was no car on neighbour's drive when we were there so it was easy to park. It would be quite difficult to park a large car if there was a car on neighbouring drive. Views from the upper terraces of the back garden were stunning but unfortunately the garden has not been well maintained so it is not really useable. A fence panel is missing so entire garden not 100% secure for dogs, although the patio area immediately to the rear of the house is gated. The garden area was a shame but overall the house was clean and comfy and good value for money.

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• Mr Patterson - Verified booking

  On arrival the cleanliness was sloppy, there was food debris in the kitchen drawers, rusty kitchen utensils, dust on the fridge and cobwebs in the lounge, this should have been spotless prior to arrival, I didn't make this known at the time as I really didn't want anyone in cleaning having after driven 9 hours. Property location is brilliant for Mumbles, Limeslade and Bracelet Bays. The spot allocated for parking which was meant to be at the rear of the property adjacent to the wall, someone else had parked there for the duration of our visit. This property is not a cosy cottage if this is what you're looking for, it is a fairly new build property with no character on a residential estate. Not happy also with the 'damage deposit', either pay £250 refundable if no damage, or £25 deposit waiver, the latter just feels as if it is a stealthy way to charge more as not everyone can afford the £250.

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• Mrs Aspden - Verified booking

  We loved this house and its location. Overland Road suggested it may go over land, and this turned out to be the case. Turn right and you can wind your way down to the top end of the promenade on the way to the pier (currently closed), turn left and within a few minutes I was at Rotherslade Bay, over the road and down the hill takes you past the chippy to one of the shopping streets. The garden, although very steep was also sheltered so we could sit outside even if it was windy elsewhere. The kitchen equipment is good, the beds are comfortable and we were grateful for access to the heating controls when we came home cold and wet one afternoon. We didn’t watch much TV as the lounge TV was pretty basic, but after full days out and leisurely evening meals this wasn’t a big deal.

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• Confirmed Guest - Verified booking

  This is a lovely place to stay and even better than in the photos. The house has been recently refurbished and is well equipped with everything needed for a large number of people. The outside courtyard garden is useful for when there's better weather and a barbecue is provided. Mumbles is a superb location and lots of great beaches, children play areas and sporting facilities. no shortage of places to eat and drink with formal & informal restaurants, pubs, cocktail bars and 2 good fish & chip shops all within easy walking distance. Good shops too with chains like FatFace & White Stuff but independent retail and specialist food shops too.

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