Lodges & Log Cabins in Dumfries And Galloway

Reviews

What our customers say about their holidays

• Confirmed Guest - Verified booking

  Visited twice this year April and September we had already booked a lodge for September and last minute decided to try caravan also in April .Found the caravan entrance door mat grubby and crumbs in cupboards everywhere else fine. I have two Labradors we took their beds they were never in any of the bedrooms. On leaving I hoovered cleaned all benches cooker, oven nothing was left dirty. On return I received a letter stating it had to have a deep clean to say I was shocked and insulted is an understatement.We left immediately after hoovering and everything was left spotless bins emptied you name it.I can only assume I have missed dogs hairs which can only have been in the lounge We did pay for the dogs and surely that covers any hairs left behind from the dogs. There was no damage no spill no marks apart from the grubby door mat that was already there. . Because we had already paid deposit for September we did go back to the lodge .I did not enjoy as I was constantly worrying about dogs hairs.I definitely would not go back as of all the beautiful places we have been to we have never received a letter like this. As for the owners I would have appreciated a detailed report of what the problem was to inform me that it needed a deep clean which I strongly dispute. The owner said she checked the property herself but did she check it previously ,if so why didn’t she check the cupboards and remove grubby front door mat. I respect other people’s property as I do my own. This time on leaving lodge I made a video of the whole property including oven/cooker.I only wish I done this previously. It’s very unfair in receiving a letter like this which I think is probably due to dogs hairs. We were recommended these lodges by our friends Chris and Joan who go every year for 2weeks and also in December We we’re there together inSeptember they have the end lodge they are also our neighbours back home and they fully understand how I feel and would not go back. As for customer service I notice how she acknowledged the people on the next lodge and had a few words with them and yet never said a hello when we were on the porch.Still waiting for explanation on how some dogs hairs require a deep clean.Definitely not recommend this place for that reason.She needs to be honest and state what the issue was and admit she got it wrong as I can’t accept deep clean.

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• Mark - Verified booking

  Site of lodge peaceful and quiet, surrounding area glorious.

  Lodge itself overall poorly maintained, tired looking, unhygienic, poor cleanliness. Decking area full of cobwebs, green mould and algae, bird poo, dead plants in pots, seating rusty, discoloured, stained. Entrance step broken temp mend with gaffa tape, as is shower enclosure with hazard tape, mould and dirt ingrained in shower enclosure. Smoke alarms held on by blue tac as one fell off during our stay. Kitchen utensils pots and pans, glasses and cutlery filthy and requiring cleaning before use. Previous occupants food, slippers, toothbrushes and toiletries left in cupboards. Wifi not working as was television, sound only no picture ( known problem). Battery powered bedroom side light not working. Overall very disappointed as have used Sykes before, spent most of our time away from lodge and left early, Did not complain to Sykes or owner at the time as in my view to many problems and issues requiring solved and many of them already aware of by owner according to welcome book and cleaning schedule etc in folder. All above documented in various pictures I am able and willing to share on request with owner and Sykes, although I strongly recommend both require to visit lodge as my pictures and summary above are a true reflection of what we experienced and nothing like what you describe on your website. This customers journey was not a happy one. Mark and Fiona

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• Confirmed Guest - Verified booking

  The location of the lodge is perfect. Quiet and a short walk to the amenities on the sea front of Kippford. The lodge is very well equipped with everything you need in the kitchen. Lovely thick bathroom towels. Washing machine and tumble dryer were useful, as was the outside washing line. Plenty of board games available too. The slight disappointment was the cleanliness. Very dusty in places, lots of dog hair on blankets and under furniture and a lot of cobwebs. The en-suite shower didn’t drain properly because the drain hole was full of hair. The windows were dirty and the grass needed cutting. The grass was cut during the week we were there but all the cuttings were left on the surface so we had no option but to walk through it which meant we had to sweep up constantly as it came inside. There was a brand new BBQ which was appreciated. The furniture is all a bit tired and in need a replacing. You could feel the springs on the king size bed. We walked from Kippford to Rockcliffe, a lovely walk some of which is uphill. There are a couple of pubs on the seafront in Kippford and a small cafe/shop which serves great coffe as well as other things. Kippford is a great base for visiting all the places to see in the area. Threave Gardens and Kircudbright are recommended. There are great beaches at Rockcliffe and Sandyhills.

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• Hilary - Verified booking

  The location is lovely.

  Unfortunately our hearts sank when we saw the caravan next door's motorhome parked a foot away from the side lounge window of the lodge. There was a really nice view from the decking of the fields to the left, but obliterated by the motorhome. The decking of the lodge was covered in dog hair and bird droppings, and a broken pot by the French doors also covered in bird droppings. The lodge has obviously been lovely at one time, but has an air of neglect about it, frayed curtains, dirty blinds and window ledges, fluff and dust behind the bathroom door, the oven and toaster were filthy, the kitchen cupboards dirty, especially the one under the sink. Utensil rack on the wall ingrained with grease. Dog hairs stuck to the valance on the double bed. No bedside lamp. Personal items, presumably the owner's, in cupboards and drawers, even shoes and socks in one of the bedroom drawers. Despite the property being advertised as having central heating the handbook stated that there is a fire in the lounge and a portable heater, and not to touch the controls of the boiler. All in all a total disappointment, made worse by the lack of attention to cleanliness.

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• Confirmed Guest - Verified booking

  Great house in a fantastic location. Very warm and comfortable and loved all the walks and wildlife. Unfortunately, the hottub was not working and whilst we were told about this a few days before arriving, from reading the visitor book, it's obvious the hottub hasn't worked much since the start of the year. We think it's disingenuous to keep marketing the hottub if its mostly not working! We also had no way to light the wood burner, as the gas lighter was empty and no matches provided. There were emergency matches but these were old and damp so of no use to us, or in an emergency. We tried the caretakers on all 3 of the numbers provided but received no callback despite leaving a voicemail. Given the isolated nature of the property perhaps a call from the caretaker when each guest has settled in would be helpful? The only form of contact from the house is a pay phone, which seems mean and impractical given many people don't carry cash these days. We very much enjoyed our stay but a few items above need attention. We had no difficulties but if we had, there is no real provision for emergencies.

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