Ayrshire Holiday Cottages

Reviews

What our customers say about their holidays

• Andrew - Verified booking

  There is no disputing that this is a unique cottage in a great location and it was a joy to stay.

  We had a fantastic week exploring the Ayrshire coastal path, traffic free cycle ways and Arran. However, there were some fundamentals which could be improved. The heating was barely adequate. Any warmth provided from the under floor heating was cancelled out by the draughts through the single glazed west facing windows and the gap under the kitchen door. A draught excluder against the door and secondary double glazing would help retain the heat. The gas fire in the lounge did generate some warmth but this did not extend to the bedrooms. The extra blankets provided proved to be essential. We generally consider ourselves to be fairly hardy, dressing appropriately in cooler weather and keeping our heating low at home, but the cottage was definitely chilly. Parking – we followed the instructions to park across the yard, so it was rather frustrating to find other vehicles parked outside the property with full views into our lounge and ground floor bedroom. It would have been preferable to have our car parked there so strangers could park further away. No visitor information was provided or a guest book from which we could glean any helpful advice. The internet was weak so it was difficult to access information. There weren’t any reference books etc. which may have been helpful. The shower drain needed unblocking. The water spread over the floor and the squeegee brush provided was fairly ineffective. This is probably a maintenance issue. The cutlery and crockery were in some instances in short supply. The cottage sleeps 4 yet only 2 desert spoons were provided. Larger cereal bowls and more mugs/beakers would be useful, along with some microwave dishes with lids. The instructions in the cottage requested that the dishwasher should only be used when full, but there wasn’t enough basic equipment supplied in order to do this, and we ran out of mugs etc. before it was full, so we mainly washed by hand. The ceiling drying rack was useful and clothes washed in the daytime, dried overnight.

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• Sarah - Verified booking

  The site is really nice do thought this place would be good.

  But disappointment hit us on going through the door. Firstly it smelled really musty then we came to realise how basic / stingy it was equipment wise and also how old much of it was going back to original features like the spa bath. Plastics were yellow to orange with age, some fittings were rusty and grubby. Headboards looked unhygienic and one wobbled backwards and forwards by 2 feet or more. Quilts / pillows were inappropriate - very thin or extremely old ( sheets good). Mare minimum of cutlery and crockery in kitchen. No point having dishwasher if only have 6 knives etc. It just shows lake of awareness of what is needed - more like what was the bare minimum needed. No instructions or welcome pack. There is no en-suite as described. There are just 2 toilets. Pull chords were filthy and bathroom / kitchen blinds dusty and rusty. No bath mat to stop from slipping, shower an ancient electric shower that was extremely weak. Shower screen creaked like mad, so did the bath. Found what I thought was a loose cable only to find out that worked the spa bath. But who would enjoy the experience in an environment in such a horrible bathroom. Door battered about and in need of a paint, lock dodgy - got stuck in it. Need I go on. Oh also main light in main bedroom didn’t work and another in sitting room. One bed light between 2 beds only. On a positive note the sofas were good. We were supposed to stay 4 nights and had paid good money but we only stayed one night as it was such a depressing experience. We had just come from a wonderful other holiday let so couldn’t believe this one. Site facilities were good if we had stayed and used them but this was no way up to the standards expected these days, was soulless, dirty, old and pretty depressing.

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• Louise - Verified booking

  Dirty and tired.

  Stayed at NO. 16. Absolutely disgusting. We tried to stick it out but after a few days we couldn't carry on with it. We contacted Skyee Cottage to be helped but received little support. We had to find another property. We were then told after we left that the carpets and sofa are going to be replaced on the 20th June 2024. Overall... Cons. 1. Decore is tired. 2. Carpets are soiled with heavy stains. 3. Sofa and chairs are rancid. Absolutely disgusting. Made us feel itchy and uncomfortable with the state of the place. 4. Found dirt and food benind sofa. Kitchen draws had crumbs and dirt. 5. Windows were filthy and full of cobwebs. Thick Dirt and dust behind and under beds. 6. Never complained about a holiday before but this was a joke. Had to wash our cloths when we got out. Pros. 1. Mattress was dirty but not stained. Very hard but not a problem. 2. Room sizes were ok as well. 3. The Site was us ok for us . Staff were very friendly. Pool was ok. And we liked the table tennis and ping pong. 4. Parking for 1 car.. 5.Decking area was nice. 6. Kitchen has what you need. (Tiles are gruby tho). Please check the standard of no. 16 Savita Cottage before going. Ensure the upgrades have happened. It's no joke. It's terrible. I don't consider myself to be fussy. But it was awful especially for the price. As it stands we are awaiting some sort of resolution. But to be honest I'm not holding out much hope. As we just keep getting told the owner will be spoken to and then we'll get an update. As of close of business today we have had nothing

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• Fiona - Verified booking

  Unfortunately the standard of accommodation is not as described.

  It had not been cleaned on arrival, However, the resort staff were marvellous and cleaned it immediately. As this accommodation is privately owned, it seems there was a lack of communication about whose responsibility it was to clean. The sofa is threadbare with holes in and awful improvised cushions stuffed in making the seats uncomfortable. It is advertised as a standing shower in the main bathroom but there is no hook at height, so in effect only one shower workable. This shower leaked all over the floor. There were not enough of the same sized glasses in the kitchen for 5 of us (4 of each) and glasses were cracked. There was not enough cutlery either (only 4 knives!). It would have been nice to have more plates than just the six as not enough then for any extra when prepping food etc. The prepping knives (paring etc) were all very blunt and unusable, meaning the only sharp knife available to use in prepping was the serrated bread knife! The fridge door was broken. The carpets were filthy and desperately need replacing. It could be made very nice but clearly the owners have not spent any money on it, so for the price we paid, it was inadequate. This is a shame as the resort itself was lovely. If I were to go back, I would rent one of the resort owned cottages as they appeared much nicer.

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• Evelyn - Verified booking

  Very well appointed and clean kitchen.

  ....Living and dining area 1 dining room chair requires fixing..very shaky. Overhead light very poor. Standard Lamp 1 bulb missing..no replacement left....Torches not working ..no rechargeable batteries as advertised.....Seating too low for disabled person ..a raiser could be fitted at very low cost...Sliding door between Dining and hall requires attention. Had to replace overhead light in hall bulb left...Bathroom Perfect. Bedroom 1 clean and tidy..bedroom 2 large and easy for wheelchair...however all mattresses require replacing as all were sagging in the centre so not a lot of sleep. Found myself sitting on the base and almost fell on the floor making this dangerous. The linen on all beds were Pristine this was great. I had asked for the double bed to have made into two singles this was not done. No linen left that we could do this ourselves. If all the little tweeks were done I would have no hesitation on recommending this cottage to anybody. It seems a great pity that the complaints let this cottage in such lovely surroundings down. And at the price I would have expected better and also being a member of the trust I felt very let down. Remember it is being advertised as a disabled cottage and this is from a disabled point of view. Evelyn Conn.

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