Group Accommodation Cottages in Chester

Reviews

What our customers say about their holidays

• Elizabeth - Verified booking

  The listing was very open that the cottage sits between two busy roads.

  Fortunately armed with ear plugs and having nights that were not overly hot so not needing the windows open it didn’t really affect us very much however in very hot weather when you would want the windows open it could be a big downer if your not used to traffic noise. We phoned the equestrian center across the road as instructed to arrange collection of keys, as we arrived while the office was open we went there as arranged to collect the keys only to find they had been placed in the key safe on the outside wall. Nothing major just a little frustrating at the wasted journey as at then end of a long drive all we wanted to do was get in to use the loo and put the kettle on. The bathroom was very clean as were the bedrooms. Had to fold down the travel cot and store it out of the way before we could get into the smallest room but again nothing major. The lounge was clean and tidy. The covers on one of the sofas could have done with a freshen up, it looked as though it had a couple of dirty paw marks on the covers but they weren’t where we sat they were on the arms so not a problem we worked around it. For me the major disappointment was the kitchen. It look nice and clean on the surface. However the freezer needed a major defrost. The inside of the fridge needed cleaning before I could put food in there and the bottom of the oven had fatty water over it that had to be cleaned up before the oven could be used. I know holiday let’s are not a home from home, you won’t get all of the finishing touches that you get at home but to me general cleanliness should be a top priority and I felt this had sadly failed. The only other downside we found was there only being the one bathroom. I know this is what was advertised but didn’t realise with a houseful just how valuable a downstairs toilet would have been when there are 6 people all wanting to use the bathroom. We went from 4 for the first few days up to 6 over a long weekend down to 3 for the second half of the second week and we managed fine either side of the long weekend. Over that period where there was the 6 of us it was defiantly a little squashed. You would probably get away with it quite easily if most are children but we were 5 adults and one child. All in all not a bad place to stay though.

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• Simon - Verified booking

  We arrived at this cottage on Friday to find that it had not been cleaned since the last visitors had left.

  There was dirty bedding and towels in the bathrooms and bins were still full. The outside garden furniture is not acceptable for paying guests, it was green and dirty and we ended up having to clean it ourselves. The garden area in general was dirty with old mats and bins just left outside filled with old dog waste bags. Eventually some nice ladies from the equestrian centre came to give us fresh bedding. We cleaned the kitchen ourself to find that there was a massive puddle of water just sat in the bottom of the fridge and mould in the freezer. Also the tap in the kitchen just falls off and the extraction fan does not work in the kitchen. We went to cook dinner to find that there is no markings on the oven so no one knows how to use the oven, I ended up accidently using the grill and burning all the food with no extractor fan to get rid of the smoke, it is a hazard! Also, there is no lights at all in the garden which is really uneven and the torches provided all didn't work so when going into the garden at night we couldn't see a thing. We had no toilet roll and had to go out to the shop and get it ourselves, no wood or fire lighters or welcome pack as promised when we booked on the website. Overall, completely disappointed with our stay, we paid a lot of money for this stay just to clean it ourself and find it wasn't up to standard at all. It shouldn't be rented out in its current way. It wasn't just us either, a family turned up to the cottage next door that is owned by the same person to find they had the same problems and theirs had not been cleaned either and they ended up actually leaving and going home!

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• Claire - Verified booking

  This property definitely requires updating!

  Taps in bathroom need to be a mixer along with the toilet seat replacing and a new plug in the bath as it wasn't attached to the chain so I had to use a fork to remove the plug. Having said that, my daughter wanted a bath and the water went cold very quickly so had to have a shower instead. We were cold in the property so followed the instructions to boost the water and turn up the heating but the radiators were still not hot. The kitchen absolutely stunk of curry - even the microwave when I opened it.The fridge had a lot of old crumbs and dog hairs in it. Even the bowls I took out of the cupboard needed cleaning. The oven was a disgrace unfortunately, and the oven trays were disgusting - I had to clean one before I used it. The cooker and microwave were very old/used and the dials had been rubbed off so it was a bit of trial and error. The bannister was hanging off the wall which is quite important when you have to use something to get up the stairs - major health and safety issue. Many areas of the property needed repainting as the walls were dirty and marked and paint peeling away. The equestrian centre had a new driveway laid and therefore I had to carry all of our heavy bags much further as there was no room around the back of the houses suitable for a 3.5t horsebox. I wish I had known this before I booked as I would have stayed in accommodation a bit further away as it did not benefit me at all staying across the road from the centre. It was a lot of money and was disappointing to say the least.

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• Maureen - Verified booking

  The first problem was trying to get into the property, one key was bent.

  After going to the office, a 'caretaker ' came and helped me gain access. The property was dirty, full of and dust. It had an overpowering odour of heating oil in the dining room, which was far worse in the kitchen. We discovered, by looking out of the back bedroom, that there seems to be a leaking boiler/pipe from the boiler from the property on the left. The extraction fan over the cooker did not work. Neither did the bathroom extractor fan. The mat outside the back-door desperately needs to be removed. It is dirty and of no use what so ever. If anything you just carry all the dirt inside. There is no mat inside either front or back doors. The bin in the kitchen was dirty and contained a roller and things from the painter, that I was informed had just painted a section of the kitchen wall. Which by the time we left had already started bubbling. The curtains in the bedrooms definitely need to be changed for heavy/ blackout ones. Having said that, after I cleaned up as best as possible ( no cleaning products in the property), the property and area was perfect for what we needed. The garden was a wee bit overgrown but safe and secure for our dogs. There were plenty of towels, storage and the bed was comfortable. Apart from the things that desperately need rectified in this property, we enjoyed our stay. The property just needs TLC. I would love to own this property!!!

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• Kerri - Verified booking

  Highly recommend!

  Lovely place! Just returned from a 2 night say at The Parlour with 6 family and friends. The parlour is beautiful, very clean, well equipped and the host Paul and Zuzana are really lovely. The house was a perfect space for us to celebrate my cousins 30th birthday, the hot tub is great and the Bluetooth speakers were very easy to connect and worked. (Unlike a lot of places I have visited before where the speakers didn’t work). The view from the hot tub and open plan dining/kitchen is beautiful and can be taken in whilst having a soak, enjoying a morning coffee or whilst dining at the large kitchen table. The mezzanine is a great space to spend that time to relax and unwind after a walk up Helsby hill or just to chill out, it is very cosy. The rooms are brilliant great sizes again well equipped with wardrobes or draws, (only complaint here is it would be handy to have a mirror in the upstairs bedrooms). The beds are very comfy and all 7 of us slept very well. You can tell a lot of thought has gone into the space to ensure the guests stay is perfect and works for all guest staying and offers space to socialise together or some time to sit alone reading a book. Whether you are looking for a weekend break with all adults or longer with your children I would highly recommend The Parlour.

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