Bed And Breakfasts With Hot Tubs In Looe

Reviews

What our customers say about their holidays

• Marek - Verified booking

  Have very mixed impressions after our week long stay.

  Many things were great: the park, the hot tub, the fact that other dogs were on lead, the lodge itself. However housekeeping and maintenance was erratic and inconsistent: we had to clean black mould in the ensuite bathroom before we dared to use a shower, there was black mould on the ceiling in both bathrooms and our car park became a puddle after rain. It was very difiicult to pack our stuff in a car while wading through ankle deep mud on the day of departure. I reported the bathroom issue on the 2nd day of our stay and said that wr needed to use a shower after using a hot tub, so I cleaned it. I also asked for a different hoover as one in property was overfilled and smelled unfresh, and a dustpan to be able to clean around the fire. None of my requests were actioned. I heard an apology for mould, but there was no real follow up on other things. In overall we are not sure if we are going to be back. The lodge has a lot of potential and it is a great shame that it is not looked after properly. Hot tub was excellent, hot on arrival and monitored daily. I believe it is maintained by an external contractor. Also some things in the lodge were broked: the kitchen recycling bin had a broken lid and a lounge radiator valve was detached! One of the sofas still needs attention as mentioned in a previous review. We paid just under £500 for a week, does this jusify poor state of the lodge and lack of staff attention? Perhaps things are let slip in quieter season. Only giving 2 points for maintenance for the hot tub. Really disappointed with customer service and poor level of cleanliness. The welcome pack was nice, but not enough for a week stay, we had to buy a lot of household products ourselves.

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• Craig - Verified booking

  I've been staying here in various stone rush lake side propertys over the last 8 years.

  As I said Last year some of these property's are on the decline had problems with builders last year ect with property problems not as good at when I first started staying here. I love the location pracefull tranquil lodges squirrels, birds with stream out back. I stayed in number s14 this time wasn't very clean dirty floors with viable areas of mold. The property had a strange smell on arrival and was more apparent round the sink area. The shower tray and toilet had visable signs of a leak and some of the thermostats on the rads were actually broken and some did not work as they should. The oven when fired up had a bad smell due to not being cleaned propely if not at all very simler problems to last year that were reported. There vas no dust pan and brush so I brought a cheap one and left it there as there was only a sweeping brush. I know all these lodges have the basics and more every one does and they should all be checked and replaced as and when nessesery you shouldn't have to ask. The over all experience with all the lodges is fantastic but the small things do matter as well as every thing should work and be there. The hot tub maintenance is spot on someone comes round every day checks levels ect and makes sure the waters all good to go. The last few years I've really noticed the decline in property maintenance and the lovley attention to detail is no longer there. The old mill is nice and staff are really polite and very helpful.

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• Kim - Verified booking

  On arrival we noticed that the carpet between the ensuite shower room and the master bedroom was very wet?

  My husband decided to have a shower that evening to discover that the whole of the shower room was flooded, and also now understand why the carpet in the bedroom was wet.. it was soaked. I used the lodged towels to clean up. We went straight to reception on the very next day to report. The very nice Sally was helpful and asked us to leave the key in the key safe which we obliged on the understanding we would be informed when someone would be entering the lodge. Sally called that evening, the door was bent and asked us NOT TO USE the shower until fixed. I asked when, Sally informed us that she didn’t know that the manager was back on Monday from holiday and would inform us and to talk about compensation. I AM STILL WAITING FOR THAT CALL. So, to be respectful of the lodge we stopped using the shower which we paid for extra … and ensuite shower room !!! it took ME three days to dry out the carpet and there was mould starting to form on the carpet in the bedroom on the wall joining the shower room to the bedroom. We also know that one day someone came into the lodge without informing us as the key safe was not only open, but the key number was visible. This was very upsetting and frightening that someone did this and anyone could have come in. From then I took the key with us. I have photos of all the above. I await your response, and this is very upsetting and will stop us recommending either group until resolved.

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• Mark - Verified booking

  The lodge is located in a very pretty secluded location in the middle of nowhere.

  It is situated on the edge of a lake surrounded by trees for privacy. The interior is modern with good quality furnishings and kitchen appliances, although the master bedroom mattress is in desperate need of replacement. Outside there is a lovely decking area (although not totally secure for dogs) where you can feed the fish, ducks and birds. The hot tub is private but again needs attention as many of the jets are broken but it was clean and hot. There are walking opportunities and our dogs loved their walks. There are no local eateries and the nearest shop is some distance away so we ate in the on-site restaurant on five occasions. We sampled most of the ‘specials’ on offer which didn’t change during the week we were there. The starters and mains were generally of excellent quality, beautifully presented and reasonably priced; however many dishes were served with chips, another option would be welcomed. The steak is the best we have tasted.There is a limited takeaway option for those that would like to eat in their lodge. Unfortunately the restaurant was let down by the dessert menu. Although stunning in appearance I believe they were frozen bought in offerings, lacking flavour and expensive for what they were. They remained in the display cabinet for many days so a little off-putting. This is a lovely retreat if you want total peace and tranquillity and like travelling.

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• Neil - Verified booking

  On arrival the kitchen surfaces were sticky, the kitchen pans needed additional cleaning before use, thick dust on the blinds, hair and dust on the floor, and there was poo in the toilet from a previous occupant!

  Underneath the lovely robes provided, the door was covered in mould. The reason it may not have been hoovered during the previous stay, the hoover was blocked! Did the best we could with a dust pan and brush when it was our turn to leave, but do not think brushing floors by hand enhances the holiday experience. The sofas look lovely but one of them had zero support, the base was worn on it, effectively limiting the four of us to fighting over a two seater sofa. The handle on the master bedroom's wardrobe was hanging off, a really easy fix, if only I'd taken a screwdriver with us on holiday! We bought more clothing hangers as 1-2 per person is not enough for a week long stay, left them in the lodge so hope other people get the use of them. Thought the box of essentials provided was a nice touch and quite useful. The LG TV was awesome, so many options for using apps like netflix, disney etc, good choice ket our teenagers occupied. There are dvd's in the place but no dvd player to play them on? Hot tub was one of the main reasons for booking and was excellent. The park itself is quiet and relaxing and the outdoor areas are really well maintained. Overall we had a good break but it could have been awesome with just the minor details attended to and a deep clean in between stays.

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