Bed And Breakfasts With Hot Tubs In Scarborough

Reviews

What our customers say about their holidays

• Martyn - Verified booking

  We will start with the positives, the property is ideally located, close to the North Bay beach and local amenities.

  The beds we used were very comfortable. The Hot tub was clean and useable, it was located in a shed, which I appreciate is difficult to keep clear of cobwebs, but they did look well established. Sadly that is the end of the positives. We were disappointed with Sykes for the way the property was advertised, the property we rented did not meet up with the impression created in the sales description and photographs published on the website. For instance one of the bedrooms did have a TV as listed, there was a TV but it was not even connected to an ariel or power socket - contradictory to the sales description. The photos show a 'standard welcome pack', nothing was left, apparently the owners do not do this anymore, and know that the photos on the Sykes website imply there is a welcome pack, we were certainly expecting one having reviewed the sales photos on the website! The guest brochure even states, "by now you will have found the welcome pack and guest book", wrong and wrong again! The brochure is absolutely 100% out of date, not only for referring to the no longer offered welcome pack, it also gives the wrong code to connect to the Wi-Fi, incorrectly locates the Wi-Fi box, and tells you the property is strictly no pets, again contradicting the Sykes website description. I messaged Sykes before we arrived at the property to ask about the availability of stairgates, which Sykes quickly checked and answered before we got got to the property, so we were prepared in advance, and knew there were no stairgates being provided. However, when I registered my dissatisfaction with the property on arrival with Sykes, stating it was mis-sold, and the cleanliness was well blow par, rather than getting an acknowledgement or response from Sykes, it was the property owners maintenance team that contacted me, by text, saying Sykes had been in touch about the stairgate, and they could look in to sorting one out for us! Sykes ignored the message about my arrival dissatisfaction, and the ability for me to comment through the website was closed down. I am not sure if this was a coincidence or a deliberate act. I did state I was not happy and felt the property had been mis-sold, the very least you would expect from a company like Sykes is an acknowledgement, but no!! I am bitterly disappointed with the reaction of Sykes to my initial complaint registered on arrival at the property, and they know following my stay I was going to give them the full review. Hopefully Sykes will also read this review and provide me with an explanation as to why they failed to respond to my initial feedback on arrival at the property. One of the bedrooms on the second floor at the front of the property was unusable as a bedroom, there was only a net curtain up at the window, no blinds, no curtains, no way of even blocking out the street light located just outside the property! Sykes emphasise there is a bond required on the property for damage, I was worried about this so paid a premium and took out damage insurance, just in case there was an accident during our stay. But to be fair I should not have worried, as I reported to the owner / maintenance team (contact details were correctly noted in the guest brochure), the property is tired and looks uncared for and un loved. Two of the WC seats were broken, one of the light bulbs did not work in the WC's, some of the toilet roll holders were no longer fitted to the walls instead they were just placed on shelves or window ledges in the room. The shelf in the entrance hall had gouges / damage to the top surface, disguised by mail strategically place over it! When we arrived the house was cold, the heating was not on, we went to light the gas fire in the living room, don't be fooled by the picture, it does not work. We were actually told, it is just for show when we phoned to get directions on how to light it! You should not have to go out and buy basic cleaning materials when you arrive at a property, unfortunately we had no alternative, the place did not look like it had not been cleaned for a while, and there was no cleaning materials in the house. To give you a few examples, in the kitchen, there were still drink bottles in the cupboard, food in the freezer, vapes in the cupboards (we do not smoke or vape!), there was a vimto spillage and food debris on the kitchen work surface, stains in the WC's (might be explained by the missing loo brushes), toothpaste in the bathroom sinks, dust behind the taps, hair and dirt in the drawers in the bedrooms, dust, dirt and cobwebs at the side of the beds, dust and cobwebs on the floors and in the corners where walls meet ceilings, deep scratches to the floors in the games room, the stair carpets had not been vacuumed, there were food crumbs on the chairs in the dining room, dog hairs and stains on the furniture in the living room, black mould growth on shower heads and tiles in the showers, I could go on, but I suspect you have got the gist! It was poor. We did have the cleaners come out to remedy some of the issues we pointed out to them, and as I reported back to the maintenance team, you could see where they had been, which was an improvement on the very low starting point! I showed the cleaners some of the damage, I showed them the stained towels that were left out, and bed sheets that were stained with what looked like paw prints and dog hairs, I actually asked if they would use them, to which they said no, they told me the sheets and towels could all be changed. They weren't. The maintenance contact we had been talking to said the cleaners (his staff) had reported everything back to him, but still the maintenance issues were not picked up and resolved, nor were the sheets or towels changed during our stay. The beds were not made properly for our arrival, on some beds the duvet was crumpled in the duvet cover, it just needed pulling straight, the towels looked like they had been thrown on the bed rather than neatly folded and placed, which when they looked like they needed a clean too just did not create the right impression at all. It was clear, not only was the cleaning a poor standard, but more importantly there had not been a deep clean between paying guests. We do not want to arrive to find other peoples debris or dirt, unfortunately this is exactly what we found, and we had to start cleaning ourselves before our other guests arrived. We felt embarrassed with the quality and cleanliness of the property we were inviting our guests to stay in with us. Look at the website photograph of the dining room, it is set up for multiple guests ready to eat, this was exactly how we found it on our arrival, the crockery was dusty, the glasses were smeared, the placemats were dirty and stained, everything needed cleaning before we could use it! Not sure how long it had been sat there, but it was long enough to gather dust!! In the games room, there is a pool table, but the cues do not have tips even though a chalk block is provided. The dart board and darts are not compatible. There is a downstairs wc and shower off of the games room, but not only does the door not have a lock, but the whole locking mechanism has been removed leaving a peep hole through the door, far from ideal, the below sink cupboard handles are corroded and have sharp edges! I fail to see how Sykes can rate this property with 4 stars, there does not appear to have been a recent inspection of the property to check it was fit for purpose and ties in with the sales description / photos posted on their website. It certainly doesn't live up to what is advertised. At best I would describe this property as STUDENT ACCOMODATION standard, it is not luxury by any stretch of the imagination. There are notes all over the property / guest brochure that this is not a party house, yet there must be 5 or 6 bottle openers / cork screws, but the kitchen lacks some basic equipment like scissors or baking dishes. The bedrooms are relatively spacious, but not one room contains a wardrobe to hang clothes up. If you do have 14 or 16 people to stay in this property be aware that the living room is not big enough to seat you all, there are two settees (6 people) and two chairs (2 people), that is a long way short of seating for all, though the games room does have another 3 person settee in it. I am far from satisfied with the performance of Sykes as our booking agent or the property owners for the delivery of the product we thought we were purchasing. We always leave rented properties clean when we depart, in this instance when we left, the property was definitely much cleaner than when we took possession!

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• Karrie - Verified booking

  Overall this place looks amazing even with the bathrooms that need updating (except the one with the black mould in the shower and the down stairs with no lock on and all the cobwebs and loose seat.

  ) the cleanliness was really bad as there was dust everywhere thick dust under all furniture as well and used tissues and chocolates. Under the bed a pack of tablets and a used plaster in another shower, we also saw a cig butt behind a bedside table. There had a been a banner left up from previous guests, all the bins were over full the fridge had meat blood in the bottom. The tv in snug/ games room and bedroom didn’t work no information about what damage they was already aware of and code to get WiFi. But the most disappointing part was the hot tub as it gets turned off at 8pm every night so the filter isn’t working and the scum and colour of the water was manky it had a pond life odour to it! Lots of rubbish and debris in the shed with the washing machine. We did ring the number from an email and Chris came out right away and seemed to know about a lot of the damage he understood the point we made about how unclean it was and even told us he knew where the chocolates was from and took them. He added chemicals to the hot tub and sed check it after 3 as we could try and use it then. He also got a cleaner to come and clean which she did do the wrong upstairs shower and moved the cobwebs from the downstairs one and then left within 10 minutes. The next day the hot tub was disgusting again and we tried to ring again and got a txt saying to txt him which I did and he came out and sed that maybe the children had weed in the hot tub which no I’m sorry the youngest was 9 and made each of them shower before getting in. The biggest plus to this place was the beds and bedding they are the comfiest we’ve even stayed in. Over all I honestly think we left it cleaner when leaving than when we arrived.

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• Lisa - Verified booking

  This place could be so good, if the little things were taken care of.

  On arrival we discovered it had not been cleaned correctly, the grill pan was dirty, bins were still full, some of sanitary products! There was no excuse for this as we were told it was clean and ready to go at 12 rather than 4pm. The owners was contacted and someone came to clean the grill pan but no bins were emptied. There are little maintenance issues throughout the house that need seeing to, broken wardrobe, leaking toilet, showers that don’t work properly, shower doors that don’t close, just little things that need attention. The fridge in the kitchen doesn’t work, and the oven doesn’t get hot enough. If the owner put some cleaning products throughout the house, ie loo spray, kitchen spray it would be left cleaner to start off with. Could also do with a mop for the kitchen, we did try to keep it clean, but drew the line at buying a mop, and didn’t expect to have to bring one. The hot tub was great, but by day 3 was not clean and becoming a health hazard. Perhaps providing cleaning tablets and instructions on keeping it clean would help, and how to top it up, instead of using jugs of water! On the whole we did have a good time. The owner helped us out with extra parking permits which was great. The concept, location, space and decoration of the house is fantastic. It’s just let down by little things that could easily be solved, and it’s a pity.

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• Nina - Verified booking

  Fantastic extended family holiday at Senna Rocks which had everything we needed for a comfortable stay.

  So much space, huge dining area for family meals and playing board games together. 4 different living/games rooms meant that we could hang out in different areas when we wanted quiet time. Kids enjoyed the gaming console and the hot tub was a real treat at the end of each day. Few niggles on arrival, but owner and cleaning company very responsive. Kitchen well stocked with everything we needed for large group. Beds really comfy. No waiting for the bathroom with all the en-suite facilities. The location was superb - seafront at the end of the street, with the cliff lift for those who couldn’t or didn’t fancy the climb back up from the beach. Lovely hotel at the end of the block does great breakfast and lunch until 2pm with really good value menu. Short walk into town. Italian gardens and putting green nearby. We had a great day at Alpamare water park and enjoyed other attractions at north bay, aquarium and crazy golf. Stunning scenery nearby: we drove onto the moors and over to Whitby for great day out although it’s very busy there in peak summer. So many other things we didn’t have time to do, we’re now planning another visit back to Senna Rocks!

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• Greig - Verified booking

  We had booked Senna Rocks for a celebration for a group of friends.

  The property had great facilities, with some useful extras such as the games room with playstation and hot tub - both of which were gratefully used. The house was a great size with a number of lounge/eating areas, giving the group space to socialise and also relax on their own when a quite space was needed. The location of the property a short 10/15 minute walk into town is ideal, located on a quiet street so you could make the most of the town and its amenities, but without being amongst the hubbub. The train station is also only a short walk away too, meaning we didn't need to worry about cars etc. Our contact for the property was extremely responsive and accommodating with our requests - such as a late checkout on the Sunday and providing us with some parking permit scratch cards for those driving. They were really helpful with any queries and arranging for the key collection. One point on the property description is a little confusing as there are 8 bedrooms, but in some places it is stated as 9. There are 9 labelled bedrooms but Bedroom 5 has a bath instead of a bed. A great property and would recommend for large groups.

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