Holiday Cottages In Moray

Reviews

What our customers say about their holidays

• Dave - Verified booking

  We had to cut our 2 week holiday short by some 5 days due to the pain caused to both my wife and myself by the bed.

  When we arrived, we found the bed mattress to be so firm it was like lying on a concrete block! In all our years of using Sykes as a company which we relied on to provide us with a good holiday, we have never had anything like this before. No matter how hard you pressed, there was very little give on the mattress, and we were unable to rest comfortably without either of us being in pain as if we had slept on the floor. in fact, I have slept on floors in tents while camping right through to comfortable ‘posh’ hotel beds with no discomfort such as this caused. Due to the amount the holiday had cost us, along with the distance travelled to get there, we had pinned our hopes on this being an excellent break, so we endeavoured to stay as long as possible. Imagine my horror of finding my wife in tears on the Tuesday morning and being unable to move due to the pain, and with her being scared to try and sleep there any more, I decided it would be better to bring her home. When we first arrived, there was a terrible musty damp smell throughout and along with the musty smell, that others have also commented on in their reviews, in the kitchen we also found a mouse carcass along with a cardboard Rodent Trap/Bait Box for Mouse Poison Control by the boiler. I appreciate the wildlife problems that can happen and understand the problems therein, but to leave a carcass in the kitchen where food is prepared is certainly not in health and safety considerations or something your guests should experience. As you know, mouse droppings etc are enough for councils to close down establishments where food is prepared. The trap in the kitchen was very dirty and covered in grime as if it had been there for a very long time. This total experience has really soured our impression of the Sykes holiday experience we have enjoyed for many years. Sykes say that they have not had any complaints so if you have had any poor experience at this lodge I would advise you to complain so that things may improve for other visitors.

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• Charley - Verified booking

  We have had a lovely week at Lily Collie’s.

  What a real gem of a cottage! On arrival we met Lindsay who was just lovely. Lindsay had prepped the fire and had the kettle on ready for us after our long journey. The place was spotlessly clean and had everything that we could have possibly needed. A real home from home. Pride really has been taken throughout this cottage and it shows in its presentation. Thank you for the extra touches like including bread, milk, butter, tea, coffee etc meaning that we did not have to rush out. There was even an unexpected pack for our dog. We have been on so many amazing walks, explored within the local area and beyond and yet there was still so much more we could have explored, we didn’t feel ready to come home. There really is plenty to do, such a lovely area to stay and such a lovely cosy cottage to stay in. Having the cottage to come back to and cosying up in front of the fire was a real treat. Feeling very rested and relaxed after our much needed break. Thank you for having us stay at your impeccable cottage.

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• Wendy - Verified booking

  We stayed at Lily Collie's over Easter weekend and absolutely loved it.

  The owners are so kind and thoughtful towards their guests. The amenities are great, the cottage is warm, comfortable and very clean. When we arrived at our destination, there was a lovely 'welcome pack' including shortbread, hot chocolate, marshmallows, butter, marmalade, milk, bread and fresh eggs. Even the dog had a welcome basket waiting for him with warm blankets, dog bowls and dog biscuits. These things were an unexpected bonus and a very lovely thoughtful touch. We have stayed at many cottages for short breaks and holidays and never had the same kind of welcome anywhere. It was lovely. If that wasn't enough, on Easter Sunday, we had a box of chocolate eggs delivered outside the front door. These gestures are over and above and what makes a holiday very memorable. Highly recommend Lily Collie's. Great place for walking, cycling, sight-seeing, or just relaxing, etc. We loved it.

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• Confirmed Guest - Verified booking

  The property was very comfortable for the 2 of us and although there is a wardrobe in the master bedroom, the 2 upstairs rooms share wardrobe space on the landing and the downstairs twin only has coat hooks on the wall. We enjoyed being able to walk in all directions from the property and especially the short walk into Aberlour. Unfortunately we got a call just a week before departure to inform us that the property was double booked. The alternatives offered were unacceptable to us and we had an anxious 2 days before being told that the other party had agreed to move. This issue and the distress and anxiety it caused was not even acknowledged by the owner which makes me think we aren't the first to suffer this. Be Warned! the property is marketed on several websites and the bookings obviously aren't managed satisfactorily.

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• Amanda - Verified booking

  Thank you for providing a wonderful and relaxing stay at Livet Cottage, we've had a lovely week!

  The cottage was clean, well equipped and had everything we needed for cooking during our stay. The welcome basket was also a lovely touch and we really enjoyed the contents! Our two dogs settled in really easily and thoroughly enjoyed their stay too. Parking was easy in front of the property (it's a very quiet road) and the village is a great central location for exploring in all directions! There is a fab village shop and plenty of gift shops if you want to pick up a bit of something to take home with you. We enjoyed finding the fish and chip van that came Tuesday evening too! Lots of dog friendly places to visit in both the local area and further afield. Thank you again for a wonderful stay, we will not hesitate to recommend you to family and friends for future holidays!

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