Pencoys

Reviews (20)

• Susann

  A new cooker was delivered. When we arrived there was milk in the refrigerator, also eggs, potatoes, cookies,… thank you very much! Everything (except small details like windows frames) was clean and we felt very comfortable. The shower is new,very large and very clean. After a week we received new towels. For foreigners like us, it would have been useful to know how the garbage is seperated in the shed. The different bags are there. Thank you again very much for the lovely time at Pencoys.

• Louise

  We book again and again because of the high standard of the properties which, we assume, you at Sykes also inspect regularly to ensure your high standards are maintained. We have always really enjoyed staying in CC properties. This year, however, we stayed in Pencoys, Glenmoor Lane via Sykes. Individually the issues below are not particularly worthy of comment but, taken together, are indicative of a neglected, poorly maintained property. The property is in a less than satisfactory state. • None of white goods were adequate – the casters on the dishwasher trays and during our stay the dishwasher stopped working altogether; two of the hobs on cooker were not working; the fridge light was not working and the fridge is clearly near the end of its life; the washing machine needs servicing – it did not washing clothes very well; • There had been amateur efforts to cover up the mould on the bathroom walls, ceiling and window blind. There has been no effort to deal with the big patches of mould in the living room (above the French windows) • The decoration hasn’t been refreshed in many years • The kitchen window needs replacing as the double glazing seal is broken and you can’t see through portions as it is obscured by water. The DG seal on the twin bedroom window has also broken • The soft furnishings in the living room are past it - especially the armchair where the cover is in a particularly poor state • Battery needs replaced in kitchen clock - clearly not been working for some time • Several of the gutters are blocked by large bit of turf! • There were virtually no clothes pegs and those that remain broke as we tried to use them as the plastic was so old – and the rotary dryer doesn’t turn because of it overgrown with vegetation • Several of the plates, bowls and glasses were chipped and the crockery was so old it looked like it had come from a charity shop • The chopping board was dirty and stained – it needs replacing • The sun shade with the table on the back patio not secured so it is unusable • The dining table mats are sticky – not clear of this was from age or poor cleaning The housekeeping is carried out by neighbours who are clearly not able to provide a professional service: • Some of the towels were musty, smelt unpleasant (the neighbours do the washing, not a professional service as set out in the information provided at the cottage) • Although we had booked two weeks there were no toilet cleaning or other cleaning materials – especially poor for a summer let (we have never stayed in a let where no cleaning materials were provided) • There were no replacement kitchen bin liners • There was no hand soap of any kind - not helpful on arrival • There were bit of food in the cutlery draw and a couple of the plates in the cupboard were encrusted with food • The vacuum cleaner is in desperate need of a service – does not work well and leaves a smell of dog! • In other CC properties there is always a welcome of a cream tea/hand-made biscuits/bottle of wine. Here there were just a couple of packets of Tesco’s own brand biscuits – frankly, better not to bother The owner, it seems, is happy to take our money but unwilling (or unable) to maintain the property to an acceptable standard. The property did not represent value for money and we think we are due a refund of some of the cost – 25% seems fair recompense. When we raised these issues with the housekeepers/neighbours there was little they could do (we did get replacement towels on our last day, they provided some cleaning materials and, apparently, the white goods are being replaced as a result of our comments). They spoke with the owner who asked us to get in touch via you, as our agent, to discuss further.

• Ashim

  It was a pleasure to stay there. Giving more feedback below to help make it even better. A few suggestions: - Need to provide better instructions on how to use the oven. It is a relatively complicated model. - There were cars parked in the road leading to the house twice during our visit, blocking the way. Letting you know about this nuisance behaviour from strangers. - An extra frying pan would be helpful - Some instructions on how to use the washing machine would be useful. It is a bit of an old model, and wash settings are not obvious. - An outdoor tap, or footwash arrangement, in front of the house would be handy to avoid tracking in sand after beach visits.