School Holidays 2017 Cottages In Portreath

Reviews

What our customers say about their holidays

• Khloe - Verified booking

  Firstly….

  I spent several hours trying to contact someone regarding the cot and high chair I needed, which finally the day before I was due to departure was reassured that they was there ready waiting for us. We arrived due to traffic at 1am Friday morning extremely tired with a 6 month old baby and then had to scramble around the house to eventually find the cot which was under the bed..still needed assembling! The cot was flimsy, un-hygienic with stains all over it and there was no mattress, which is disgusting! The highchair was upstairs in a cupboard and wasn’t even a high chair…it was a flimsy seat that my child was unable to use! The house was full of dog hairs and the bathroom shelves was still dirty…windows in front room was filthy! I have 2 dogs at home and no cleaning so I know that it’s hard to keep onto but it’s a holiday home that should be spotless and hygienic, which it was not! While I am on the subject of cleaning. The cleaner of the property pulled up at 9.30am on departure day outside the house waiting for us to vacate which was very uncomfortable. The baby was asleep on the sofa as he had several unsettled nights sleep when at 10.10 the cleaning lady bursts into the house and shouts ‘are you about finished, I have a tight schedule to clean this house’!!! This extremely rude lady woke the baby up and made us feel like children. There was no need for her to be so aggressive as we was only 10 minutes late which we didn’t realise. The house is run down and in need of a little work to make it the standard that you are listing it at. The shower head kept falling to bits while showering! Tried to wash a few baby clothing items but the washing machine was full of dog hairs. Positive things are my mum said her double bed was comfortable and the location is great. And the kitchen was well equipped. I believe that the owners don’t know what’s going on with the cleaning side of it. The house isn’t even having the basics done! I paid £800 for this stay which is massively overpriced…I do want some of that refunded as this is listed well overpriced and due to our experience. I have used Sykes cottages for all of my holidays and never had a bad experience but this needs to be addressed especially if someone is taking a baby and expecting to have the basics there. I think it’s down to the company that is looking after this property as I don’t think the owners has any idea the property isn’t being looked after properly.

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• Matthew - Verified booking

  His is the first time that I have been disappointed with a Sykes holiday cottage, and I have been using your company for many years.

  When we arrived on late on Saturday afternoon we noticed that both bathroom windows had been left open, the reason for this became perfectly clear the following morning as there was a vile smell that pervaded throughout the upstairs rooms, but was particularly unpleasant in the bathroom. So on the Sunday we bought some air freshener, but this only took the edge off it, although did prevent it spreading beyond the bathroom. On the Monday, I bought some drain cleaner/unblocker and poured it down the sink, this I left for 4 hours and then rinsed with hot water. Finally by around Thursday, the smell was all but gone. You have to understand that the smell was so awful it made me want to vomit. I have never known such a terrible pong, and i have worked in some pretty smelly places. So to the rest of the cottage, mostly it was alright, although we did think that the kitchen was a bit under supplied with cupboard space. The clock wasn't working, so we put a new battery in it, a light bulb went pop in the lounge so I had to change this too. The outside light didn't work, which didn't make for easy access in the dark due to all the steps. We used the washing machine mid week but then found that there was rather a limited number of pegs! The hot tub wasn't especially clean, with bits of the cover and flies floating in it whenever we used it. Certainly not upto our usual standard of holiday stays. Thankfully we enjoyed good weather when we were down for our fortnight, so we were able not to have to spend too long in the cottage. That said, we did like how the fence shielded you from the road noise. The walk to the cliff top was nice, and the views along the coast were spectacular at sunset. One of the positives of our stay were the guide books, as we like to do a fair number of walks, the local one through Tehidy was quite pleasant. It was nice to get the welcome hamper on arrival and to have milk in the fridge. I think my only other quibble was that it was very hard to get out onto the road as it is totally blind pulling out of the drive. If there was a mirror opposite it would make life far easier. Would I stay here again? Absolutely not. Especially for the money that we paid. I have stayed in far nicer holiday cottages in Devon and Cornwall and will not be returning to this one.

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• Chris - Verified booking

  Wow..wow

  ...wow In all our years of holidaying, we have never stayed in such a wonderfully perfect setting.....but now we have The pictures online do not do it justice... Shaun and Christina are amazing hosts....from being in contact before arriving, excellent communication on how to get there and even meeting us on arrival...!!!.. All week, they were so kind to us, nothing is too much trouble and looked after us like we were in the best 5 star hotel Hot tub ready on arrival, fresh bread,,jam,butter( not that we saw that thanks to our 17 year old who found it amazing) The lodge was so spacious,utterly spotless inside,top quality fittings,and even fresh flowers in the lounge!!! They've created a folder that you get with such detailed information on the local area, which helped enormously when eating out,travelling etc The patio doors open onto a large patio area with a fantastic view of the garden and pond It was perfect timing to see the butterflies bees and birds The lodge is so private,the hosts never intruded but were just wonderfully kind to us. Perfect place to get to all of Cornwall, st ives,land end,eden project but we found a gem in Portreath 2 miles away for surfing lounging and ,esp The Hub for lunch THIS will be the best lodge, by a country mile, you will ever visit.....Thank you Shaun and Christina for helping to create lifelong wonderful memories of Cornwall for our boy...

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• Heather - Verified booking

  We went for a week to chill out prior to spinal surgery and that’s just what we got.

  The Lodge is really homely, spotlessly clean and very well equipped with quality items. Christina has really thought about the extra little touches, the fresh bread, butter, jam, milk and even a box of Cornish Fairings (biscuits) and a jar of sweets to welcome you after a long journey. When baking during the week Christina even gifted us a couple of tea cakes which were so tasty, The wild garden is a joy and so appropriate for the setting. We even had a deer visit one corner of the garden. The couple are extremely good hosts, there if you need them but never intrusive which was lovely, The area itself is very pretty with nice beaches nearby. A visit to the headland at Godrevy (NT) is a must and a little bit of heaven to be cherished. Most of the touristy places are also very accessible such as St Ives, Falmouth, Penzance etc. All in all we had a wonderful, restful holiday and we can highly recommend. To Christina and Shaun, thank you so much for making us so welcome and we hope to be back soon and to see the buddleia and lilac bushes in all their glory!

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• Philip - Verified booking

  Absolutely amazing.

  From start to finish, we had the best experience ever, from the initial enquiry with Sykes to the holiday at Lazy Lodge itself. The welcome from Shaun and Christina was the best we've ever had - such lovely hosts. Nothing was too much trouble and they provided a lovely welcome pack (including fresh home baked bread, baked by Shaun - thank you, delicious!). The lodge was well equipped, very comfortable and spotlessly clean, the best we've ever had in the last 20 years of staying in Cornwall. All the little extra touches were appreciated. Whilst the owners live alongside and are available to help as required, they are in no way intrusive. We had a fabulous relaxing time at Lazy Lodge - the setting is amazing surrounded by trees, the lovely pond and wildlife (whilst we were there, we saw a fox with her cubs, ducks on the pond and even spotted the local woodpecker). The location is perfect for exploring both the North and South Cornish coasts with easy access to lots of great places. Looking forward to returning very soon. Thank you both for everything.

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