Stoke On Trent Holiday Cottages

Reviews

What our customers say about their holidays

• Sadie - Verified booking

  There are several things that we think could be improved, not only with the property but also the "lack" of "care" from the owners.

  We were here when the temperature was below freezing all week. The path to the front door was old, well worn and shiny brick. It was covered in ice all week and not once was salt/grit put onto it. The bathroom is large and there was only one working radiator to warm it, which it only just did. The towel rail didn't work at all. The kitchen had dust and cobwebs in a few areas. We appreciate that the property is grade 2 listed but some of the windows are in need of replacing as they did let a lot of draughts through. When you pay a £100 supplement to use the hot tub it is not very fair for the owner to complain that the water temperature had been increased or for a restriction to be put on certain functions of the tub. If the owners are concerned about their electricity bills perhaps they shouldn't be allowing usage during winter months. Clearer instruction should also be given regarding recycling waste bins, e.g. when they should be put out rather than the owner walking through to the kitchen just before patrons are about to eat and female guests are in nightwear. A welcome pack should also be considered for guests, including milk and small loaf of bread perhaps, to make people feel welcomed. Maybe even some locally produced goods such as cakes, scones, jams etc could be left to promote the area. There are a number of cables and wires that should be tidied up and made safe behind the TV as they are currently a trip hazard. The hot tap in the upstairs toilet needs fixing as it does not turn on. And the toilet seat was loose. The cottage itself is nice enough, but more care and attention needs to be taken regarding all of the above. Unfortunately, we couldn't and wouldn't recommend the property.

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• Darren - Verified booking

  There is no welcome pack only 4 sheets of A4 paper of rules and instructions.

  The parking is extremely restricted, having to reverse out of a tight space. The beds are cheap and very uncomfortable, you can feel the springs through the mattress. The photo of the property is misleading, you only get a third of the property. There is no privacy, as the windows at the front of the property are overlooking the owners garden and the rear garden which you can use is overlooked by the owners main kitchen window, plus you have to walk through the owners garden to access the property, where the hot tub is located. I had to pay a £125 good house keeping deposit on top of the rental and insurance which was returned after our stay. However, this wasn't mentioned prior to our booking. I didn't receive a receipt or any information as to what I'd paid the deposit for. Terms and conditions etc. Our general experience was that everything was about the owners making as much money as possible and not about the guests stay from no welcome gifts, to cheap toilet handwash and a dirty kitchen sponge. On a personal note, we had just driven 4 hours to stallington Hall Farm only to be greeted by Tim with rules concerning the use of the property. Maybe next time have a pint of milk ready and add your rules to your A4 paper.

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• Lee - Verified booking

  Very nice cottage, very clean and welcoming, good enclosed garden for the dog, secure off road parking which is always a plus, everything you need in the kitchen and lounge, friendly and helpful hosts in Tim and Rosie.

  The only negative comment is in relation to the beds. The bed frames are quite flimsy and creak when you move. The mattresses on the 2 double beds are very soft and saggy ... they definitely need replacing. Just a small suggestion ... a small 'welcome basket or box' of tea, coffee, sugar, biscuits (for both humans and dogs) with a small drop of milk in the fridge would be a nice touch on arrival to refresh after a long journey. I have always found this a nice gesture in other cottages we have stayed at. To be fair, there were canisters on the kitchen windowsill which may have had items in them, but as we brought our own, I didn't check. Despite the weather, we thoroughly enjoyed our stayed and would certainly recommend this cottage to dog owners.

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• Kerry - Verified booking

  We had a lovely 5 night stay in the Old Sty.

  I can’t normally sleep the first night of being away from home, but had no problems at all, the bed was very comfy and the accommodation and facilities were spotless. We new when we booked the Old Sty, there wasn’t much around within walking distance, and that is why we chose this accommodation. There are plenty of nice walks, the nearest pub is 45mins walk away. We had a lovely trip to Dovedale, Alton Towers is only 10 mins drive away. Julie and Jason are very friendly and are only a text away if you need them. Would definitely recommend to friends and family. If you want to get away from it all, this is definitely a place for you. The fresh eggs were lovely too and the welcome pack of biscuits and a bottle of wine was a lovely gesture.

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• Peter - Verified booking

  The "Old Sty" was ok and the people were friendly enough, although they were away on holiday the following day for a week.

  The problem we had was the extremely uncomfortable beds. So very hard that we may as well have slept on the floor. So bad that after 4 nights I really wanted to come home. I did explain this to the Father in Law who I saw in the yard and he said that he knew they were new beds and could only sympathise. We were taking pain killers before going to bed and again in the morning when we struggled with lack of sleep and pain. The only reason we stayed was the cost of the weeks break. We struggled on until the Thursday and I just couldn't take another night in that bed. So we left a day early and have never been so glad to be back in my own bed. Over many many years we have slept in no end of beds but never ever been so uncomfortable as in those beds.

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