Beach Cottages in Falmouth

Reviews

What our customers say about their holidays

• Sandra - Verified booking

  We arrived after a 6 hour drive parked the car and then looked for the keysafe, which we couldn't find.

  Rang Sykes as we were very tired and needed the loo. Sykes duly contacted you and said you would be in touch shortly. You weren't! We were pretty upset by this time as no-one from your company had bothered to ring us so rang Sykes again who contacted you a second time to get this situation sorted out. A neighbour who had also just arrived, heard what I was saying to Sykes and after a while we realised that the car parking was at the back of our our property - Flotsam - no. 87 and not at the front. All the other houses in our terrace had key safes near the back entrances except for ours and no. 86. This meant that we had to walk down the hill to the end of the row, go accross the side of the last house and then walk back up the path to get to the front of the house where there was not one but TWO keysafes. Finally, after a lot of unwanted hassle, we could get in. We were considerably upset by this experience as it would have been so easy to get in through the back entrance had there been a key safe there to enable this. We are both disabled and in our 80's. Luckily it wasn't raining or one of us would have been soaked by the time we got around to the front door. Not having one of those key safes near the back door is definately not user friendly and there is no mention of having to do the hike around the houses to get to the front. After a long and tiring jpurney this is not acceptable.. There is also no dishwasher in the property even though dishwasher tablets are being left for its use and there is no dryer either. What a fiasco that we could definately have done without!!

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• Jemma - Verified booking

  The property was a lovely touch and very spacious.

  We enjoyed our stay, but on the first day of being in the property, we had noticed that one of the bed frames in the end room to the left had cracked. This then meant when the two people who were with us got in and sat on the bed this broke the frame in the middle which meant bed was not able to be safe to sleep in. We communicated this with the cleaner and sent photos of the picture of what the bed frame looked like when arrived and then when the guest sat on bed. When I was informed in the morning I communicated straight away to the cleaner ( who was port of contact) and sue to this being a Sunday there wasn’t anything they could do until Monday. The cleaner contacted to inform me they would measure the bed and get a replacement. I informed them we would be out of property on Monday so they could measure up and get a replacement. I’m the day they informed me they were also going to replace the other bed ( which was fine) I’m a different room. This was all accommodated for and all sorted by Monday evening. To turn come home and several days later, to receive a message in the Sykes portal and £200 taken from my bank without any conversations. Absolutely discussed with this as we have not caused the damage to the furniture. I feel I have been boycotted for damage that was not called we by us. We shall not return due to the way we have been treated. For others that are l considering this please check everything…

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• Dawn - Verified booking

  As a family of 5 we had a wonderful stay at Heron's Reach.

  Pendra Lowen is a beautiful, quiet holiday park. The grounds are beautifully kept, as are the facilities. The facilities on site are great and we enjoyed using the pool and tennis courts. The property is spacious, comfortable and extremely well equipped. It is very well located for access to lots of lovely beaches, Falmouth, St Mawes and many other attractions. The owners had thought of absolutely everything to make our stay enjoyable. We arrived to find a wonderful welcome box that was very much welcome after our much longer than expected journey. They had also left ample supplies of essentials (hand wash, dishwasher tablets, toilet rolls etc) to ensure these covered our stay, as well as lots of other little extras such as many coffee options, tea etc. The outside area is also great and well equipped with a large table and chairs and overlooks a beautiful little stream. Our only grumble was with the bedframe in the master bedroom. The mattress was comfortable enough but the bedframe was very creaky! However, this a property that is obviously very well cared for so we feel sure, now we have brought it to their attention, that the Owners will rectify this at the earliest opportunity. We had a wonderful stay in Heron's Reach and would love to return.

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• Jeanette - Verified booking

  This was a beautiful Cottage and in excellent cleanliness and order throughout.

  I could not recommend it highly enough. All needs in the kitchen and other rooms catered for. Enough cleaning materials to clean 10 cottages! Bathrooms & showers extremely good with temperatures set very easily particularly for the older generation. Lovely clean fluffy towels provided. Washing and Drying machine if inclined to use while on holiday. Wheel chair access very good and useful for loading and unloading very heavy suitcases. Beds particularly comfortable and plenty of hanging space for clothes. We found the night storage heating particularly good especially in early March when the weather this years was very cold. The Recreation facilities were closed which was a little disappointing as would have liked a morning swim but we were aware of this before booking. All in All a very pleasant stay and would certainly book again in the future as we found this little Gem not too far out of Falmouth the ideal for caring for ourselves in a home from home environment. Thank You Sykes Cottages it was such a memorable stay!

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• Adrian - Verified booking

  For a start the holiday cottages were well sign posted!

  Cottage was spotelsless and some biscuits for our dog and cake tea coffee etc was a nice touch on arrival. Everything you need was there. Although the air conditioning took a bit of working out it was a great addition and would cool or heat the cottage up very quickly. There was a walking area for my dog and lots of thought has gone into this site including outside showers for humand and dogs!!!!! Maintenance guys were very friendly and helpful. The swimming pool saunas and hot tubs are a genuis addition which is why we chose these cottages. Nice and warm too ! Again very well maintained and very clean. Ample parking even if you cant park outside your own accommodation and literally only a minute away. Struggled to find any negatives too be honest. The saunas etc are open at 8.30am to 6pm and if they could open a little bit earlier and a little bit later that would be really useful but thats just based on us. Would definitely stay again and looking to bring the family back later in the year.

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