Beach Holiday Cottages

Reviews

What our customers say about their holidays

• Emma - Verified booking

  We loved the location of this property it was absolutely perfect.

  We know Weymouth well but have never stayed this end before and we loved it. Literally have everything we needed on the doorstep which was excellent. The welcome pack was a really lovely touch, and the beds being made up and towels being provided was really helpful since we didn’t have to bring our own! The surprising thing is how quiet it is, since it’s a busy walk way with lots of pubs and restaurants and families crabbing but it was lovely and quiet all week. Bliss! The property itself is really lovely but there are a few things that would make it even better, the furniture in the living room is very old and not very comfortable. The small table is very wobbly! The booklet says there were basic cleaning facilities but in all honesty we didn’t find any that would have been useful to give the place a clean, we bought our own so it was fine but maybe consider checking what is available. The oven inside was spotless but the top of the oven wasn’t as clean, we didn’t cook often and gave it a clean ourselves but again it’s worth checking yourselves. Like I said I didn’t mention it because we didn’t cook often but if you are paying for the property to be cleaned then you need to be aware of something if it isn’t quite perfect! The key safe was easy to open when we arrived but I found it impossible to re lock it on the last day, in fact it pinched the top of my finger tip, I walked the keys back to the office and explained this and the lady kindly accepted them and said she would contact the cleaner. The cleaner was outside the property while we waited for our cab to the station and asked me where the key was and I said I literally just walked it back to the office, she said there wasn’t an office, I offered to walk with her but she said no. In fact she was rude. These little things did not spoil our holiday at all and it wouldn’t prevent me from recommending the property but I always like to be honest in the hope that you can make the necessary improvements.

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• Donna - Verified booking

  Sykes state “ 3 Exclusion of liability: Our obligations to you are limited to those in connection with the Booking Services and the Sykes Other Services.

  Accordingly, we accept no liability for any defects or unavailability of Rental Services, the Property or any other problems with your holiday. Your rights under these Booking Terms and the Rental Contract for issues with Rental Services, a Property or your holiday are only against the Owner (unless we have done something wrong in relation to the Booking Services or Sykes Other Services which caused that problem). Also, we accept no responsibility for the acts or omissions of third parties who provide Third Party Other Services to you when your contract is with the relevant third party and not ourselves. Would never have booked with this company had we known. Above is from part of the email received today following complaint. Booked Palm tree cottage on the Isle of Wight this summer and was meet with poor cleaning conditions , bins full up from previous occupants in a heat wave, clothes from previous, food in cupboards from previous. Dirty baking trays, stained cups, dog hair, cobwebs and dust everywhere and unusable bbq .As it was the summer holidays, we couldn’t find other accommodation and to come home early. It would have cost another £300 for the ferry. Called Sykes as soon as we got back and provided photos. Was originally told that owners would be contacted , hopefully resolved within a few days or they would take the matter further. Nearly two weeks later and all emails and messages were ignored. Finally got through today and spoke to an arrogant, rude and unprofessional agent who told me he would be happy to hear from my solicitor and Sykes are basically money grabbers. Don’t book the cottage or use this company.

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• Esther - Verified booking

  We loved our stay.

  The location is perfect - close enough to the beach and shops etc that you aren't having to drive every day; parking was largely fine; there was space to pull up outside to unload before parking up properly when there wasn't a space right outside; the view was wonderful (highly recommend an early morning coffee out in the harbour wall). We would have liked to have rated it more highly, but the cleaning and maintenance let the place down on first impressions, which started our week off poorly. The cooker hood was thick with dust, a big wad of tissue which had obviously been used for cleaning something had been left on a dining chair, there were crisps and medication on the living room floor, and a plug socket hanging off the wall in the twin bedroom, as well as lots of discolouration around the bath. I reported this through the Sykes app and had no response at all. When I queried the lack of response almost a week later, I was effectively told that if I wanted a response, I should have called. Not great customer service at all! But if it weren't for those points, we'd have rated our stay much higher.

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• mr H Nicol - Verified booking

  We were not able to control the heating thermostat ourselves. We arrived at the house quite late, the temperature in the house was 17 degrees, the thermostat said it needed a PIN to adjust the setting, I could not find the PIN code for my the thermostat in the details provided. I called the owner the following morning and they informed me the heating was controlled by them online so I could not adjust it myself. They put the temperature up to 19 degrees for 2.5 hours, then it went down to 16.5 degrees, it gradually increased to 18 degrees by about 8 that evening. The next day the thermostat was never above 18 degrees and was at 16 for some of the day. My daughter was unwell so we could not go out much of the time. It was a cold February half term. We should have been able to control the heating ourselves! It was a lovely house in a great location but I recommend only visit in summer or if you like the cold / very little central heating!

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• Mrs Welch - Verified booking

  Overall a lovely stay, comfortable and spacious. Attention lacking in cleanliness to plastic seal on shower screen. Wobbly handle to frying pan, which we fixed. Otherwise well equipped with everything we needed. Large garden ,safe for dogs and children. Unfortunately we had a power cut , 1 to 11 pm. Would recommend you take torches/ lamp . Log burner was great. We called the owner the following day to reset heating and hot water , which he did. Location lovely . Two pubs in village. Could walk into Seaton, although main road busy and path narrow. Parking at house for two cars was difficult. We left one car on the drive and one in front of the gate recess. Would consider staying again .

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