Chard Holiday Cottages

Reviews

What our customers say about their holidays

• Julia - Verified booking

  We had a very disappointing stay at Rose Cottage.

  The property itself has fabulous potential, lovely size and location. Access is very narrow but we knew this from previous reviews. The main issue was how dirty and run down the property was. There were also safety issues with low windows with no child lock restrictions ( when we arrived windows were wide open and low level and we were not warned and children had gone upstairs to find their bedrooms) also every window has blinds with no safety latches for the cords. Not acceptable for a cottage advertised as for families. When we got to the property and started to unpack we noticed stains on carpets, stains on the table cloth and sticky patches, crumbs etc on counter, mould and hairs in bathroom, stains in bath, dust in all cupboards etc. I then checked the bedding and found hairs, bits and even what appeared to be dog biscuits inside a pillowcase in second bedroom! Did not feel the bedding was clean or the cottage. In order to try and enjoy our holiday and how late it was now getting we bought all new bedding and cleaning products from Tesco as well as throws for sofa (dirty and musty smelling) as well as an air freshener as there was particularly unpleasant smell upstairs. Upon returning home we contacted the owner as we were aware they used a cleaner and caretaker to look after the cottage to make them aware and advise they should visit to see how bad it is. They were very dismissive and simply said it was a shame we had not advised them whilst staying. We did not contact whilst on holiday as their cleaner was clearly not up to the job and the issues were not minor and easily resolved. Furthermore we did not wish to waste our holiday waiting in for caretakers or cleaners and would not leave our possessions without us there. Why should we be penalised for their negligence? I emailed the owner a second time and never got a response. Also the backdoor is broken (does not open) and there is a dangerous shaver socket below the sink in main bathroom. Overall would not return and would not recommend until owner resolves safety issues and gives a deep clean.

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• Neil - Verified booking

  Rose Cottage was a very happy experience for us.

  A lovely and well-appointed cottage (truly with lovely Roses to greet us!) Arrival was most happy, with many thoughtful instructions from the owner and great assistance from the owners when the boiler needed a reboot. The surrounding region is wonderful for day-trips, and we enjoyed Charmouth & Sidmouth in particular. Some thoughts for future guests: a) The listing is quite accurate that the laneway access to the private drive is very (VERY!) narrow. It. might help guests to suggest that a larger vehicle (like we had) would be very difficult to navigate into the parking spot....especially if it is a nighttime arrival (as was ours). b) the mattresses could do with a refresh - the middle bedroom has a bed with a metal frame that provides only a moderately comfortable rest. The small single bedroom, could definitely use a mattress refresh. c) The garden was lush, yet could do with a cut-back, so that guests could easily use the picnic bench and single bench - the greenery was all-round those seating areas. Otherwise, it was a fine and restful week at Rose Cottage and we will certainly be booking it again in the future!

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• Pauline - Verified booking

  On arrival it was apparent straight away that a deep clean of the property was needed.

  I had brought my own disinfectant and started to clean down the kitchen area that was full of grime on cupboard handles and doors. The dishwasher was full of waste food and water. Windows in kitchen couldn’t see through, and the list goes on. The previous issue of a kettle in need of replacement from previous reviews had not been resolved which led to us having to use a pan to boil water. The cottage is being let down by poor cleaning and this clearly has been an issue for some time as there is a build up of lime scale in both bathrooms. With the current situation of Covid the owners are not ensuring that this property is kept to the required standards. I did contact the owners and they offered to send in the cleaners but we declined after having disinfected the areas we were using. It is a shame that the cottage is not being kept up to the required standard because it could be the perfect hideaway. Don’t think we will be returning to this property.

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• Sharon - Verified booking

  This was just as described, perfect.

  Fab facilities, TV, cooker, washing machine and dryer etc even a dishwasher :). This little cottage is a perfect gem that I would buy if I could. The wood burner was the icing on the cake and lovely after a walk to the pub. The only slight improvement for me would have been a kingsize bed in the main bedroom and possibly a better mattress, we took our own topper after reading one of the reviews, so we were fine. I would definitely go back it's tucked away and private and has a great feel. I would agree with all the comments regarding access but as we had a little VW UP we had no problems parking on the drive or accessing. That said I saw plenty of larger vehicles managing to get up and down the lane, obviously well practiced locals. Chard is also a cool place and you have a short journey to the lovely beaches of Charmouth , Bridport etc etc. A great place to recharge your batteries and explore.

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• Sharon - Verified booking

  Lovely cottage; really comfortable and plenty of towels available and lots of information on the area.

  We spent a great few days here and would be happy to return. However a couple of points to note - the key box is really difficult to open and after a 10 hour journey, in the dark & rain, it took us 20 minutes to access the key, which was not a great start to the visit. The outside light did not help as it was only on for a very short time and was blocked when trying to open the key box. Vehicle access is very, very tight, especially if arriving in the dark. It was fine one we had done it a few times and the advice to come in from the top road is really important. Overall, the cottage is deceptively large and had everything we needed. We would certainly stay here again, knowing it has everything we need and more and that is is really cosy, comfortable and very quiet.

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