Christmas Villas In Whitby

Reviews

What our customers say about their holidays

• Pearcider - Verified booking

  It's close to the coast, in a suburb called West Cliff which has a promenade, ice cream and even mini-golf. The bed was comfortable, and the apartment generally was in good repair and well equipped. There's a small balcony of sorts, though you have to climb through the window to get onto it. There are a few seagulls around as you'd expect, but they weren't noisy enough to be a problem. The hosting company have compiled quite a lot of information about the apartment which they've put in an app, something I wish more of them did. It's up four not two flights of stairs, a total of 38 plus the 7 to get into the building. That is, it's not on the floor immediately above the ground floor, it's the one above that. It's a sun trap, which could be an issue around July/August when it could get extremely hot (bring your own cooling fan), and it could use blackout curtains on the bedroom windows. There were repeated problems with the hot water, and yes I did report that at the time. The parking permit is of limited value as there's unlikely to be any street parking available, especially in good weather or in high season, so sadly you'll probably be in West Cliff car park at £9 a day. Dealing with a host company is never going to be as good as with the owner direct, and this one did seem to struggle to respond effectively at times - I'm aware that they manage a number of other properties, so let's say they were busy with other people. West Cliff is supposed to have a lift from the cliff top promenade down to the beach, but it hasn't been working for ages, so expect to climb up and down which could be a problem if you intend taking deck chairs, sun shades etc.

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• Faith - Verified booking

  Really good location for walking around Whitby but also for travelling around from place to place in the local area. The property was on the ground floor and the bedroom was directly on the front, which meant it was noisy when people walked past and we could never open a window which would have been nice with the summer heat in the evenings, or it would have been nice for the accommodation to have a fan or something. The bedroom blind also needs to change because the light floods in very early due to the blinds not being ideal, every morning at like 3:30 the whole room was full of daylight. The bathroom has a frosted window which is down an alleyway of more accommodation, it has no blind on the window which means regardless of the frosted glass people can see your silhouette which isn’t very comforting when you’re in the shower. When booking the accommodation other guests had asked about parking and the answers suggested that each accommodation would receive a parking pass scratch card for the W zones in Whitby. When we arrived this was not in our property and when I asked about the parking scratch card I was advised we would not get one, which was a bit frustrating.

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• Anonymous - Verified booking

  Location. View of the Abbey. Coffee machine (after we emptied the capsules and cleaned it). Spacious living area. Having to empty capsules and clean coffee machine from previous occupants. Utensils in drawer were greasy. Toilet roll holder was broken. TV remotes omg, two different ones to use and the most complicated. Shower outdated and water temperature hit and miss. Mould in the shower. Only one parking permit left, had to spend my holiday time chasing to get more. Reminders of checking out, didn't need one let alone four! One the night before, two on the morning of departure and one when I got home that afternoon. Absolute overload of emails, ridiculous. No consistency when dealing with their 'customer service'; in one conversation must have spoken to four different people. Host and stay illegally took £260 as a damage deposit, no policy states this and they and booking.com couldn't provide proof. Still waiting for my money back even though been home for nearly a week, no one should have to wait up to 14days for this back. Certainly wouldn't use host and stay again or recommend. Please see their response ?

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• Inga - Verified booking

  Location is good, walking distance to everything, plenty of cafes, restaurants, shops around and the view of the sea from the top of the cliff is great. We could not find the location, the instructions were unclear. The arrangement for the parking was misleading, support was available on the phone only and the lady had no idea about the facility, had to contact the owner and then get back to us. We were misled and not allowed to get the parking card (which is paid for) when we arrived (2-3 hours before check-in). So we had to park on 'pay and display' first, then find our way to the accommodation and get the parking card. We were very much encouraged to pay additionally for early check-in, although we just asked for a parking card. Parking - is quite hard to find a space, so it might take a while before you find where to park and won't be close to your accommodation. There is no breakfast, luckily plenty of options nearby. We stayed 2 nights, 3 days - all this time trash was in the room, wet towels, etc.

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• Inga - Verified booking

  Location is good, walking distance to everything, plenty of cafes, restaurants, shops around and the view of the sea from the top of the cliff is great. We could not find the location, the instructions were unclear. The arrangement for the parking was misleading, support was available on the phone only and the lady had no idea about the facility, had to contact the owner and then get back to us. We were misled and not allowed to get the parking card (which is paid for) when we arrived (2-3 hours before check-in). So we had to park on 'pay and display' first, then find our way to the accommodation and get the parking card. We were very much encouraged to pay additionally for early check-in, although we just asked for a parking card. Parking - is quite hard to find a space, so it might take a while before you find where to park and won't be close to your accommodation. There is no breakfast, luckily plenty of options nearby. We stayed 2 nights, 3 days - all this time trash was in the room, wet towels, etc.

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