Dartmouth Holiday Cottages

Reviews

What our customers say about their holidays

• David - Verified booking

  Firstly ! I DONT want to take anything away from this beautiful house and our enjoyment of it BUT sadly I do have to start with a bit of the not so good stuff !

  . I had noticed on an review from SEPT 18 that a guest had encountered some issues on arrival with the key safe and contact numbers for the given caretaker company - so enough time you would have thought to sort that ? HOWEVER it took us over an hour to get into the house - the key safe is now redundant yet we were advised it housed the keys - entry is now gained from a KEY PAD which is located behind you when you arrive and look for a KEY SAFE !!. NO mention of a KEY PAD at all or its location which once you find it and understand what it maybe it is obvious BUT keep in mind you are directed to a KEY SAFE ? . Then we were also left with our car blocking the lane because we hadn't been given the gate code for entry - so we automatically became unpopular to neighbours who couldn't pass and we couldn't get off the lane - no mention anywhere of a gate release inside the grounds !! WORST OF ALL was the phone call to the caretaker who abruptly said we aren't the caretakers and haven't been for months and that they were fed up of being called - they couldn't or didn't want to help - we then had to call Sykes who even at 17.30hrs on a dark Saturday night thankfully answered and tried to assist but couldn't really offer anymore information other than now offer a gate code so we could move the car off the lane THANK YOU for Sykes for at least being there and ringing me back several times until after a process of elimination and head scratching we worked out it WASN'T a KEY SAFE we needed but a KEY PAD approx. 3in x 3in on an opposite wall ALL of this is important to mention regardless of what has been paid BUT even more annoying when you have paid for the DEAREST WEEK of the year XMAS and paid double what you can expect to pay in the height of Summer - VERY DISAPPOINTING REALLY HOWEVER - we SIMPLY love the place it is truly fantastic and we felt as if we belonged there DISPITE ALL of the above we had a FANTASTIC time in this beautiful home in a beautiful area - EVERYTHING we expected to enjoy from this house we did and the owners should be proud to own such a lovely home that they are prepared to share with paying guests SO - PLEASE PLEASE sort out these arrival issues and provide the correct details inc current caretakers etc to avoid this We arrived in the dark on a Winters evening having travelled for 6 hours we didn't need that !! We hope to re-visit in the Summer and again make the most of this GEM I deliberated about this review and how NOT to record a POOR review and I hope I have done that but our initial arrival issues had to be mentioned because it DID cause some level of stress I really thought we were going to have to find a hotel that night BEAUTIFUL HOME though !! FIVE STARS -- HONESTLY Hammond Family - GLOSSOP DERBYSHIRE

  Read more less >

• Sharon - Verified booking

  Well equipped, very clean & well presented & the sofa appears to be new (different from that in the photos) & probably due to previous comments about it being uncomfortable.

  We found it to be very comfortable. A “set” fire would’ve been good, or include a small supply of logs/kindling. No cleaning products available although the tea towel/single dishwasher tablet & washing machine capsule & leftover washing up liquid was appreciated. Suggest a single multi-surface product is provided. It might be worth looking at the ironing board as it’s a little unstable. On departure I removed the out of date condiments, in-line with “house rules” although these were left by previous occupants. I Googled how to use the washer/dryer - again much appreciated to provide one though. We found the key for the side access to the larger rear space but it didn’t feel like we could use it & was quite sparse. Overall this accommodation is almost 5 stars & is in a fabulous location: to achieve full marks: 1) Provide multi-surface/purpose cleaning product. 2) Set fire or enough logs/kindling to make ONE, then occupants should fund their own. 3) Update the blue folder with more specific “cottage” guidance…suggest sectioning the content cottage guidance/food/things to do. This really is a great place to stay, very homely, well laid out & designed. The points raised are NOT complaints, just opportunities for improvement & it’s very clear the owners are reading & positively actioning feedback they receive. We felt like we wanted to look after it & maintain its standards. We’d definitely recommend this accommodation.

  Read more less >

• Jason - Verified booking

  The property was first class!

  The photos on the website do not do the property justice! For one all of the rooms are so spacious and easily could accomodate 8 persons. Great to have to have two bathrooms one with a bath and both with showers in. The living area is big and spacious and fitted the 6 of us and the dog with ease! Dining area and kitchen is also very spacious with all the utensils you need for cooking and dining. Fantastic decking area also which we used in the sun in October...... very warm abd nice to relax with a glass of wine. Also great for the dog as very enclosed and no chance of escaping. Location was good for me as I walked the dog into Dartmouth every morning - just over 1 mile downhill and obviously uphill coming back but for the non walkers you can park the car on the side of the road by Dartmouth castle to walk in. Very peaceful location and all you can hear is the birds in the morning - perfect. Will definitely be back and thank you so much.

  Read more less >

• Clive - Verified booking

  Fabulous property.

  Superb views over the estuary and marina, hence 2nd time of staying here! Nice touch to get the essentials on arrival. Tea, coffee, milk, bottles of wine! Had a few issues with hot water running cold before everyone had showers even though pressing the extension dial. Room stats set up for wrong time of day. Didn't seem to be provision for recycling glass. (took down to marina) These minor issues certainly would not put me off returning to this amazing property. Despite the rain, had a great time in this picturesque part of the world. Lots of walks with the family and many challenging steep slopes and steps, including up to the property! Lovely places to drink and eat, especially Rockfish. Catered full menu for gluten free. Thankyou

  Read more less >

• David - Verified booking

  The property was not as clean as we expected, food and materials on the floor behind 5he couch we moved to watch tv.

  The drain in the shower was blocked, which I had to clean and clear. Complimentary basket, whilst nice would have been better if some nespresso pods and bread had been provided. The IT was a bit out of date, no netflix or amazon prime on the tv, no bluetooth speakers for music, no USB charging points. View spectacular, balconies great, facilities first class. Road challenging to drive and a hard walk including 50 steps up to the house. That shoukd be emphasised, as not suitable for disabled or those without good mobility. Finally, the information pack was not easy to find on arrival. much better to have it out ready on the table. It also needs to be updated. Not what we expected in a property this expensive.

  Read more less >