Dog Friendly Cottages in Conwy

Reviews

What our customers say about their holidays

• Joanne - Verified booking

  ATTENTION! Both rear bedroom fire exit windows locked – no keys.

  Notices on bedroom doors state these as emergency exits. Owner keeps citing health and safety issues regarding children climbing out onto the extension flat roof. Keys could be available in a coded key safe or rails installed around flat roof! As we stayed during the September 2023 heatwave it was extremely uncomfortable in the back bedrooms, with only the small window to open. Expecting up to 8 adult guests and perhaps babies, to escape through the front bedroom window, onto the small porch roof, is unrealistic. A fire travelling up the stairs and onto the landing could trap guests in the two back bedrooms. Three exit doors on ground floor, but of no use to guests upstairs in the event of fire. I would suggest the above breaches fire regulations. Key also missing from locked downstairs toilet window, no extractor fan. NO HOT WATER FOR 24 HOURS! Owners did not respond for 18 hours – at 2am – twice! Not resolved for 24 hours, after several more messages through the night. There are NO instructions ANYWHERE regarding the device in the hall. No hot water showers for 24hrs in that heat is unacceptable… and no, we did not want freezing cold showers. Other guests in September 2023 had the same issue with the hot water, according to reviews. Dishwasher did not work for the entire holiday. I checked the filter before attempting to use it for the first and only time, it was clear. Had to hand wash dishes all week and boil kettles when there was no hot water. Dishwasher definitely broken, would not drain. Ground floor bedroom smoke alarm beeped the entire last night keeping us awake – lack of maintenance. Floors downstairs not clean, just dirty/smelly mop & bucket and two old and useless vacuum cleaners to rectify the problem ourselves. Had to sort recycling of previous occupants who had just left it. Plenty of room in recycling bins so no excuse. Instruction folder did not cover everything guests may need to know re appliances/TVs and in any event was out of date in general. Owner blamed being abroad/11 hours difference for the delay in responding, an excuse that has been used several times before in other reviews. Easily remedied by appointing a person to take responsibility for any issues, who is available to respond quickly. Easily remedied too, is to make the housekeepers responsible for checking plugs, dishwasher, recycling, drainer etc, that they are clean and operational before each letting. We found the owners unhelpful and negative, with excuses and irrelevant content. It is worrying that both the owners and Sykes Cottages do not consider our issues are of any consequence, which means it could be the same for future guests. There was no apology, resolution or small gesture of good will, after our holiday was spoilt. Such a shame as it is a pleasant house, in a good location, in one of our favourite places. Sykes themselves opened a complaint case against the owners, not us, but have now closed it, even after asking us to take photos etc as evidence - which shows too, we left the property spotless.

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• Julie - Verified booking

  On the whole a great stay.

  We love Rhos and have been many times in various properties. The location of this one is good though on a slightly busier road, in the front bedrooms there is some traffic noise, though we loved the fact that there was a great bus service on the door step! Pros: Great porch with lots of beach equipment to borrow, easy walk to the seafront and the new promenade and beach are fabulous! Lots of space in the house, plenty of bedrooms, comfy beds. Great kitchen, amazingly well equipped. It even had a toast rack! Not sure I have ever seen that before. Good choice of mugs and bonus of American fridge freezer with water and ice. Lots of games and books to borrow. Lovely garden to sit out in with the delightful aroma of honeysuckle. Cons: Some housekeeping issues. Rock hard sugar in bowl, obviously never changed. Scabby grocery items from previous visitors left in pull out, eg rock hard coffee and opened packets and jars, who knows how long they have been there, need clearing out. Tray left in bottom of oven with oil in. Only one tea towel, hardly any washing up liquid. We also had to buy toilet rolls though apparently this was because normal cleaner was ill. Only one front door key. Although when we contacted the owner they said to use back door key it's not enough in a house that sleeps so many. Inadequate bathrooms for the amount of people. There needs to be another shower downstairs. This has been promised if you look at the reviews but has never happened. Also unsure why they did not put in a bigger bath as there was plenty of space for it. Really bad curtains in master bedroom do not block light. Bring a sleep mask if it will bother you. Odd, as back bedrooms have blackout blinds and curtains. Towels provided are a bit 'mean', although a quality brand they are quite well used.. Bath sheets would be nicer. Bins were full when we arrived as recycling had not been put out. I know that this is down to guests but someone could do with monitoring it. Was very irksome.

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• Becky - Verified booking

  Service from sykes fantastic.

  easy to use website, responsive to queries, " before you go" email with key code, directions etc very helpful. House great overall. Fantastic convenient location 2 mins from the sea and the town of rhos with cfes, supermarkets, shops etc. lots of child friendly attractions and walks nearby. Owners very helpful, responsive , easy to contact, Lovely big house, great garden to relax in, pond well covered, felt safe letting my children play in the garden. nice to have some children's toys, dvds etc to use. Kitchen really well equipped, lovely big fridge and freezer. However the house is starting to get a little tatty, the 4 single bed matresses are absolutely knackered, even my 3 yr old asked why there were metal circles poking into her. the dining chairs have temporary covers on them but are essentially perished and shed foam when you touch them. Possibly we just followed a very messy group but the house needs a really good clean. Kitchen and bathrooms were clean but there was quite a lot of dog fur round skirtings and in corners, old popcorn down the back of the reclining sofa, and someone else's dirty t-shirt in the downstairs bedroom behind the shelf. As others have commented the lounge smelt very "doggy" but once we rolled up and removed the rug it was fine, and the owner tells me she has already dealt with this since our departure. Overall we had a great holiday and would consider booking again.

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• Debra - Verified booking

  Bedding did not smell fresh, towels were small and ruff.

  Pubic hairs in bath and shower. Beware of house keeping bond, we got charged two hundred pound for a dead fly on ceiling, which was nothing to do with us. We left a new sponge in shower, and a tablet found under bed, which we left on side. I do agree we did not clean grill pan, only as we totally forgot, and for that they took the full housing keeping bond two hundred pound. The pans were dirty, which we left on side cos we would not use it, cutlery had to be re washed before use and several cups. Hoover absolutely stunk of dirty dog, and it took two bottles of bleach to get the smell out of the mop to be able to use it. Fake grass smelt of dirty dog also cat poo in garden. We left that property spotless, but she stated it needed deep clean. But we videoed every room before we left and sent it to them as proof but they totally ignored it. Beware of house keeping bond, as we had video evidence, with dates and times included on the condition of the property as we left it, but we were ignored.we have stayed at many holiday let's with Sykes, and Neva had any complaints. Absolutely devastated.

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• Jenni - Verified booking

  Loved the cottage on the whole.

  A couple of things: - the selection of crockery / cooking vessels is inadequate. One small saucepan and two huge ones isn’t helpful and the selections of plates / bowls was strange (tiny cheap bowls or enormous ones, no side plates at all, only 7 knives) and not in keeping with the rest of the cottage facilities. Wouldn’t be hard to fix and would make a difference. Good mugs though! - there was dog poo left by the previous occupants which we had to pick up. - we received a phone call on the way home about the whereabouts of a blanket which wasn’t at the cottage for any of our stay. We didn’t feel believed and were left feeling that the cleaner believed we stole it. Left a nasty taste for us. We can’t prove something wasn’t there but we definitely didn’t take anything that wasn’t ours. All that aside, the cottage was warm, spacious, comfortable and well located. We would stay again and recommend it to others. The EV charger is a great asset. Thank you for our stay.

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