Dog Friendly Lodges & Log Cabins In Conwy

Reviews

What our customers say about their holidays

• Anita - Verified booking

  First impressions of Honeysuckle Lodge was that it looked lovely inside.

  The kitchen was well equipped with good appliances, utensils, cleaning supplies etc. The fridge was a good size but could have been cleaner. There was lots of crockery but way too much crammed into a small cupboard so it would be very easy to break something. The lounge area was nice and bright and had a dining table and chairs and Freeview tv. There was a large sofa which was broken at the back which we noticed on the Sunday (didn’t know how to report this) and we had to ensure we did not sit near that area for the duration of our stay which was a bit of a pain. Also, the smaller sofa is not for sitting on unless you are a child or very short adult because it is so low down so that also reduced seating room. Thankfully there was a comfy armchair. The ceiling fan in the lounge did not work which was frustrating as the lodge gets extremely hot inside during the hot weather. We had to rely on the pedestal fan that was located in the double bedroom and keep the curtains closed which isn’t ideal on holiday. Cleanliness of the room ok but under furniture not checked as we kept finding objects (plastic balls and a baby’s dummy) as we retrieved our dog’s ball. We booked this particular lodge due to it having a hot tub so we were so disappointed that it was absolutely disgusting with lots of floaters and skin floating about. It looked like it had been very well used and cannot possibly have been cleaned before our stay. Someone did come out to clean it which we didn’t know about. A gentleman just appeared on the Wednesday before 9:00am and cleaned it. He said we had to wait until 6pm to use it as it had to get to a certain temperature which meant we had our first go in it on Wednesday at 7pm. This meant we only had 2.5 days use of the hot tub. The bedrooms were well stocked with extra bed linen and had adequate storage for clothes. The beds were comfortable but the pillows were way too soft but obviously that’s personal preference. Drawers not clean. The double bedroom had a tv that didn’t not work, neither did the bedside lamp. It also had an en-suite bathroom. There is no polite way of saying that the bathroom smelt like nothing we’ve ever experienced. It was absolutely putrid and despite keeping all windows open and spraying tonnes of air spray the smell did not go, it was so difficult to sleep as anytime you needed to use the toilet in the night you would open the bathroom door and the smell would hit you all over again and it would then linger all night. We avoided using the bathroom at all during the day and all used the shower located near the twin bedroom. This issue alone really spoilt our stay. We booked this stay for our son’s 18th birthday but it definitely fell way below our expectations and we feel was not reflective of the price we paid. We expect at least half of our money back and for these issues to be rectified for future paying customers.

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• Michael - Verified booking

  On first glance the property looked all that it promised in the brochure, BUT, as we started to settle in, the problems started to come to light.

  There was no Wifi as promised, so the TV in the bedroom did not work. There was a Wasp problem, they were finding their way into the lodge. As the information stated, if there were any problems then go to the Paddock reception; when we did this, we were told that it was nothing to do with them as the lodge was privately owned. We phoned Sykes on Sunday morning and told them of the above concerns plus a lot more. we had to ring back on Tuesday evening when we had not heard anything. We did get a response on this second phone call to Sykes, who said that someone would be there on the Wednesday to sort out the problems which were: Wasps coming into the lodge No WIFI No working TV in the bedroom No toilet roll/holder No hairdryer No baking/oven trays The dinner service and cutlery were mismatched and not enough to warrant a dishwasher. The balcony door would not lock unless the key remained in the keyhole. There was no clothes airer or other drying facilities. No correct extra bed linen. The manuals for appliances were just thrown in a bottom draw in the kitchen (would have been better place in a folder) We feel that the response time was too long and that the most important things were not dealt with. we got a phone call from Sykes two day before the end of our holiday, asking if things got sorted. this was way, way too late., and no they were not sorted. Sykes told us that they look at the properties at the start on them going on their books, we. feel that Sykes should regularly monitor the properties that are on their books

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• Andrew - Verified booking

  The Lodge was not fully clean when we arrived.

  The carpets had not been vacuumed at all. The sink in the kitchen was filthy and full of muck and tea stains. The lights in the lounge area were covered in cobwebs and spiders. There were cobwebs and mini spiders in the kitchen area which you kept walking into when you went into the kitchen. We had to buy a new frying pan as the one they supplied was not fit for use..... There were several bulbs in the light fittings in the lounge area that didn't work. Spares in the cupboard so don't know why they were not replaced. Black Mould on the shower head and on the ceiling in the en-suite bathroom and on the seal of the shower screen. The sheet skirt around the double bed had dog wee in several places so clearly had not been cleaned before our arrival. (Ended up washing this ourselves and the stains came out!) The Mattress in the master bedroom was clearly new as the box had been dumped outside but was a really uncomfortable mattress.... You could feel every spring gave us both bad backs! We ended up sleeping in the single beds but they were not much better. The Fan in the bedroom doesn't work. Good points..... The heating works a treat made the place lovely and warm! Washing machine and dishwasher added bonus! Lovely fluffy towels in the bathrooms! Hot tub was lovely and relaxing and kept its heat! (No Chlorine to top up after use, was there a week and it was needed). Location lovely and peaceful and very secure.

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• Colin - Verified booking

  On arrival ,not off to a good start , no key for 3 days as previous occupants had taken it home so we had to wait for it to be posted back !

  !..Cabin not as advertised ,very dated and maintenance issues ,very disappointing. Back door lock had metal sticking out ,owner told ,didn't seem interested untill my wife ripped her coat on it next day £50 offered .Lots of problems with faulty boiler , no hot water / heating had to keep phoning/ texting owner to come out and get it up and running again ..We wasted a lot of time waiting for him to respond ..Plumber came out the night before we left and a part was needed ...so it wasn't fixed while we were there ..On one occasion the owner told me he could come out as he was going play golf ( he lived only 5 mins away) so he was sending his dad who lived two valleys away , so he had to drive to us ..We decided to leave even though we had another night booked ,enough is enough . Key left where requested and owner never asked us why we had left early .. We asked for a full refund as it really wasn't the holiday we were hoping it would be .. We got £100 plus £50 for my wife's coat as he said he had bills to pay ! We had to wait 10 days to get the money off him after numerous prompts as everything was ..I will sort it tomorrow but tomorrow never came ..We spoke to sykes cottages and they didn't want to know so we will remember not to book through them again .. A holiday we will remember for a long time but for all the wrong reasons ..

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• Marilyn - Verified booking

  Mixed review!

  Booked to stay with 2 friends and 2 dogs. Lodge in good position to explore the coastline between Rhyl and Llandudno, luckily we had very good weather and made the most of our stay. Met owner and his Nan who was lovely and made us a banana cake in return for watering the plants. James' recommended we had Sunday lunch at the Black Lion at Llanfair Talhaiarn which was so good we went there twice! As for Summertime Lodge, we found it very dated and I'm afraid not very clean. There was old table legs and cobwebs behind tv and under sofa's. The bathroom smelled strongly of damp and the window blind was mouldy as was grouting over bath/shower. One of the dining chairs was broken and dangerous to sit on and the patio furniture likewise was not in the best condition with broken umbrella and ripped cushions. There was very little in the way of instructions and outside bins don't get emptied unless taken to top near road. There is a freezer outside in shed at back of property to be shared by all 3 lodges. Getting out of lane was extremely dangerous as narrow road with cars passing at speed. A mirror positioned opposite the entrance would be a godsend! We made the best of our stay but would not return unless substantial changes made.

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