Dog Friendly Lodges & Log Cabins In Merseyside

Reviews

What our customers say about their holidays

• Melanie - Verified booking

  This Spa could be so much more.

  I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.

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• Rebecca - Verified booking

  What a fantastic holiday.

  Me, my partner and doggy had the most relaxing holiday in this beautiful home away from home. It was so clean and inviting. The decor could be admired for hours and feels like somthing out of a fairytale. The atmosphere the hosts have created are one of tranquility, romance and relaxation. Everything you would need for a getaway was provided. The fridge had a few essentials upon arrival such as milk and bottled water but also luxuries such as wine and crumpets. We felt very welcomed and taken care of. The owners assured us that they only lived a walk away and if we needed anything to not hesitate on contacting them, we felt very comfortable to contact them if there was any issues. The large enclosed garden was secure and safe, which made having a dog on holiday feel much easier. There were doggy poo bags provided as well as some treats for little nova. The hosts also suggested a fantastic dog walk and made the stay feel really personalised. We feel everything was thought about to make the holiday just that bit more easier for ourselfs. The fantastic use of cooking facilities ment that we could cook some home comforts and save on money from eating out every day. The times we did eat out was from there recommendation found in the welcome pack and these top picks did not disappoint. . We would highly recommend this place and would be happy to return again.

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• Antony - Verified booking

  The property is very pleasant on a peaceful well run complex, we really enjoyed our time there.

  What lets it down is the lack of inventory, there were only 3 coat hangers, very few mismatched glasses, no baking trays, no kitchen scissors, no serving ware, the list is long & I shan’t go into it, but with a tiny bit of watery soap in the bottom of a bottle & two part used toilet rolls for four days, it was a disappointing start & I feel a property asking the rate it does per night, should be a lot better. The outside furniture is great but the cushions are stored in the top & bottom of one of the smaller bedrooms’ wardrobe, leaving no room for other things. The bottom of the wardrobe in the other smaller bedroom had a large heavy cardboard box in it along with wallpaper offcuts & old plastic packing, again leaving no space. One of the drawers in the kitchen was full of what appeared to be old packing materials for some of the kitchen cabinets/appliances & directly beneath the boiler was an opened tin of paint - this should be removed immediately because of the fire risk. I can only assume the property has only recently come to the market & simply isn’t properly ready, the marketing pictures bear no resemblance to the property itself, which has none of the touches that make it feel special, with these sorted it will be a great place to stay.

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• Brian - Verified booking

  A truly ideal location for a relaxing break.

  The Idris Pod was a little bit of luxury with panoramic views of the area and it was well-equipped, including those little extra touches to make things special. I booked this as a surprise for my husband's birthday and we had not stayed in this type of accommodation before, so I was a little nervous about what we would find. However, the whole experience was wonderful and we both loved it! The owners were very helpful and non-intrusive, but were on hand if needed. The pod had everything needed for us to enjoy our 4-night break. A cosy real fire (with plentiful supply of logs), a comfortable bed, reclining sofa to relax and watch a movie or two on the Amazon firestick, or listen to some music on the Amazon Echo. Books galore to cater for every genre and board games/playing cards too. A spotless bathroom with shower and toiletries and a well-equipped kitchen area. Easy access to the M55 from the Pod, which enabled us to travel into the Snowdonia National Park, to the coast and to Anglesey. The scenery was spectacular. We will definitely be re-visiting this wonderful accommodation in the springtime/summer to take advantage of the gardens, walks and hammocks! Thanks to Jo for the welcome pack on arrival too - very thoughtful. A definite 10/10.

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• Billie-jo - Verified booking

  The location of the property with its proximity to the lake and the private launch site was fantastic.

  The uninterrupted views were spectacular. The reason for only putting a smile for cleanliness, was because there were a few cobwebs in some light shades and we found a dog ball and some kibble under the soda when lifted it to retrieve something we had dropped and had rolled under there. The reason for only a smiley face on the maintenance, is because the headboards on both double beds were loose and banged on the wall throughout the night when ever one of us turned over. The over all lodge was beautiful, the rooms spacious and with very good quality fittings and furniture. The hot tub was a fabulous touch, enjoyed by us all. The open plan living area was great for us to spent time together, but on the other hand having the dividing door to the bedroom area was also great so that we could all have our own space if wanted/needed. It was brilliant for us to be able to take our little dog, and even though the property is pet friendly there was no trace of there ever being a dog in tthere before. There was no smell and no fur anywhere...absolutely fantastic! Would highly recommend this property for those who want a quiet relaxing break away from the rat race.

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