Dog Friendly Villas In Rhayader

Reviews

What our customers say about their holidays

• Kate - Verified booking

  A week before we were due to check in I received an email to say that check in was now 5pm and check out was 9:30am due to Covid-19 and them needing to clean.

  I replied to that email because I found that extremely unreasonable as you practically loose a day by only being able to check in at 5pm and indeed we did after getting stuck in traffic and only arriving at 19:45pm and I stressed this in my email and i don’t know about anyone else but the excuse of Covid for every single thing is starting to become quite annoying. Having said that we arrived with an open mind, it was 3 friends going for a quiet weekend. Upon arrival “reception” is a tiny cubicle with an envelope with your name on as everyone else who booked a lodge all with their envelopes and names on too. We entered the lodge and it’s nice, looks quite open from the outside but when your inside or in the hot tub you actually don’t see anything which is nice. Very quiet again nice and exactly what we wanted. No information on local amenities and your literally in the middle of nowhere so that would have been good. We used the cooker and couldn’t turn it off, no instructions, missing light and no signs on the cooker to know what was on,grill or oven so that wasn’t great. The fly’s are unreal, take fly spray because it’s like they appear from nowhere (fly spray should be provided) No home touches at all, no welcome pack, coffee, tea, even a touch of milk just to carry you through a few hours of your day. Hot tub is amazing however, your bringing water into the lodge which is a slip hazard no mop to wash it up? A list of everything you need to do before you leave: 1. Strip the beds 2. Clean and put away your dishes 3. Separate your rubbish and put it in big bins provided on the way out. 4. Open all windows before you leave. What exactly are you doing with the extra time you have to clean for Covid?? I myself had to rewash dishes that had been put away dirty by previous customers so you are checking for cleanliness? There was dust all over the wardrobe shelves that again we had to clean before placing our clothes on. There is a memo to say staff will come around to clean the hot tub so keep social distancing...there was not one staff member in sight and the hot tub never got cleaned and we know that because when planning to go in for second night there was leaves and all sorts floating. Although I enjoyed the peace and quiet and it was nice for what it was the little touches and actually seeing someone to communicate with would have made things a lot better and don’t use Covid as an excuse for your cleaning expectations when there is very little evidence you are living upto what you are saying you are doing.

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• Lauren - Verified booking

  Me and my boyfriend stayed here at Mountain View for 2 nights on Easter bank holiday 2021.

  It was the first time we had been away on a holiday since November 2019, before the world became engulfed by Covid-19. On arrival, there weren't any signposts for the site itself, nor was there any to indicate where our particular pod was. But it didn't take us long to drive around a little before we managed to find it. The hot tub was heated ready for our arrival and was beautiful to sit in with a glass of prosecco watching the sun go down over the mountains. The pod was clean and comfortable and had a hand sanitiser attached to the wall outside which was handy. The patio/garden area was really spacious and would be lovely for BBQ season at summertime! The only 2-3 negatives about our pod was that the shower was scorching hot and we couldn't stay in there for more than 3 minutes because it was so hot :( and the bathroom door didn't shut properly and didn't have a lock. Also there were no instructions on how to switch on the outdoor lights and we couldnt figure out how to turn them on (this didn't really matter much as the hot tub had lights so we put those on but would have been nice to have the outdoor lights on too). We didn't mind these issues so much as they were only minor - it didn't affect our enjoyment of the stay. It was peaceful, no traffic, everyone who was on site was quiet and the pods are spaced out generously. On our full day there, we went for a long walk along the resoirvoir at Elan Valley and that is an absolute must see!! I wish I could post a photo to show you the views it was beautiful!! Also the little town of Rhayader which is the oldest town in Mid Wales is literally a 4 minute drive away with good access for parking. It was an amazing few days away and it was the most relaxed we had felt in a longggg time, since before Covid-19! Thank you for a lovely weekend and we are already looking to book again! :)

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• Katie - Verified booking

  The lodge was nice although a bit outdated.

  The key collection is in a small area of reception with no one there to greet you. We didn't see anyone the whole time. The lodge doors lock very strangely and the door wedges when you are trying to get in. The cooker does not work. We tried loads of different combinations and could only get the grill to work. Couldn't cook dinner at all. There are no small glasses so we had to have pint ones. There is no floor towel for the bathroom or for the hot tub so we had to put some down. The shower door doesn't close properly so floods the floor. When you open the windows flies come in everywhere so maybe a fly catcher would be nice. There is no welcome basket or anything which for a luxury lodge is a disappointment The double bed had massive springs coming out of it. There is NO noise limit at all. We had a hen party screaming and shouting until 3am and we had kids. Not kid friendly for that reason. There wasn't anyone to tell or anyone around the inspect. All the furniture is old and out dated and broken. There was also glass, a bottle with cigarette butts and cups outside... They didn't check or clean the outside at all. There was also dog poo on the grass. Overall for £400 was completely no worth it and we were very disappointed. Also the hot tub wasn't full enough or cleaned properly.

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• Graeme - Verified booking

  Tried to contact the number left as had issues with the TV.

  Rang and text on Saturday am and didn't get reply so resent message Sunday pm- still no reply. Had issue with hot tub Wednesday pm rang and text no reply so emailed and they came round a few hours later- we then made them aware of the issue with TV and was told girls would sort it in the morning. Was told had rang electrician re hot tub and they were waiting for him to come. Unable to use tub Wednesday evening. When got up Thursday morning tub was at 62 degrees, The girls came round - no electrician available till Friday. The tub was to be slightly emptied and filled with cold water so we could use Thursday and a thermometer was being left so we could check temperature- we went out and left them doing this and when we came back too much hot water had been let out so tub was freezing, they came back round and said they could could top up with hot water from boiler so we could use but by this time we had had enough so we declined. Lots of flies but nothing the owners could do about it-- fly spray and bombs left in lodges. Shelving in bathroom/ shower would be a good idea for shower gel/ shampoo.

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• Rebecca - Verified booking

  I surprised my partner with a week get away for his birthday in November.

  We both absolutely loved our stay. Although some minor signs of wear and tear it did not detract from the cabins charm and beauty and we had an extremely comfortable stay. The cabin was immaculate and excellent use of space making th area feel cosyand romatic. We loved the hot tub once we figured out how to use it and get it warm. Fresh and clean and one of the staff came and discreetly checked it most days. There was only a 2 ring induction hob and microwave to cook with, but I was aware of this prior to booking, so took an air fryer with us to help cook meals. We loved that there was a wide range of pamphlets in one of the draws, of places to visit in the area and upon our arrival, there was a pint of milk in the fridge, tea, coffee, hot chocolate thoughtfully provided, which was very welcome after a long drive. The Local village and major supermarket were only a short drive away, as well as some local sights to see. Overall we felt the cabin was well situated to be a beautiful romantic escape, with lots of things to do and we have both said we would love to visit again.

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