Dog Friendly Villas In Suffolk

Reviews

What our customers say about their holidays

• Helen - Verified booking

  This is not a five star property as listed.

  Multiple issues at the property. 1. Wet sofas and in poor condition 2. Dog hairs on cushions and bean bags 3. Cafetière not cleaned out and rusty lid 4. General areas of long term/ in ground dirt 5. Broken and chipped kitchen equipment 6. Loose toilet seat I contacted the housekeeper within 15 minutes of arrival at the property. She contacted me back after speaking to the owner. She said that no one else had complained and suggested we cover the wet sofas with blankets from the beds and also leave the heating on full all night. The wet sofa cushions did not dry out until the Saturday afternoon. This impacted our enjoyment of our weekend. We are a group of 7 ladies that like to sit round together (I always pick a property for a good communal areas with enough sofa room for us all) Neither the housekeeper or the owner contacted me during the weekend (or since) to check to see if we had resolved the issues. I contacted Best of Suffolk on return from the weekend. Sent them multiple photos and had numerous correspondence with them. I gave them ample opportunity to sort out some form of compensation for the issues we had and the impact on our weekend. I have drawn a blank. Absolutely no compensation offered whatsoever and not even a written apology. Best of Suffolk say there is nothing they can do about it. Needless to say, I will not be booking with them again and would not recommend them. I have booked numerous self catering properties over the last 20 years and this is the first ever time I’ve had cause to complain.

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• Helen - Verified booking

  This is not a five star property as listed.

  Multiple issues at the property. 1. Wet sofas and in poor condition 2. Dog hairs on cushions and bean bags 3. Cafetière not cleaned out and rusty lid 4. General areas of long term/ in ground dirt 5. Broken and chipped kitchen equipment 6. Loose toilet seat I contacted the housekeeper within 15 minutes of arrival at the property. She contacted me back after speaking to the owner. She said that no one else had complained and suggested we cover the wet sofas with blankets from the beds and also leave the heating on full all night. The wet sofa cushions did not dry out until the Saturday afternoon. This impacted our enjoyment of our weekend. We are a group of 7 ladies that like to sit round together (I always pick a property for a good communal areas with enough sofa room for us all) Neither the housekeeper or the owner contacted me during the weekend (or since) to check to see if we had resolved the issues. I contacted Best of Suffolk on return from the weekend. Sent them multiple photos and had numerous correspondence with them. I gave them ample opportunity to sort out some form of compensation for the issues we had and the impact on our weekend. I have drawn a blank. Absolutely no compensation offered whatsoever and not even a written apology. Best of Suffolk say there is nothing they can do about it. Needless to say, I will not be booking with them again and would not recommend them. I have booked numerous self catering properties over the last 20 years and this is the first ever time I’ve had cause to complain.

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• Sharon - Verified booking

  We had such a wonderful weekend in Holly Lodge Cottage.

  It was lovely and homely and so tastefully decorated that we felt really comfortable as soon as we walked through the door. It was very cosy and warm with plenty of hot water. It was spotlessly clean throughout and the linen and towels were lovely. The kitchen was so well equipped and it was great to have sharp knives which is a rarity in hired accommodation. We did not have to purchase any extras like dishwasher tablets, washing up liquid, bin bags etc. - we just wish other owners were so thoughtful. The house is in a fantastic location, just minutes away from the high street and beach. We only have positive feedback for this property and would have no hesitation in staying here again or recommending to friends. Thank you for letting us stay in your beautiful home.

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• Kelly - Verified booking

  We stayed at your Sweffling Hall site last week with friends who where in the cuckoo and we were in the Swift and I must say our first Glamping encounter did not disappoint. The accommodation was excellent. We were so impressed with the quality of furniture, beds, towels, cleanliness of bedding and everything we could possibly need in the kitchen. It’s was fantastic.I also was impressed with Sandra who welcomed us on site. She was in constant contact throughout or week and making sure we were enjoying our experience. There was a small incident with another tent who had not kept their dogs on the lead which led to my friends dog cutting their paw however Sandra dealt with it straight away and we were grateful.Will definitely be booking again. Thank you

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• Mr Sheppard - Verified booking

  The property is wonderfully situated in Orford with brilliant views over the river. The access is easy, although don’t drive the lane more than five miles an hour, its bumpy. There are a lot of stairs and some don’t have hand rails. There is no toilet on the middle living level where the kitchen and lounge are. You either go up to the master on-suite or down to the bathroom downstairs. The house though is very comfortable and well presented. Although we did report some issues with the kitchen equipment and the patio doors. But urgent request did get fixed by the local team quickly. The pool is massive and heated, so kids will love it. We will return next year, as it’s such a well-placed property with great 180-degree views and these are hard to find.

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