Villas In East Yorkshire

Reviews

What our customers say about their holidays

• Janette - Verified booking

  My husband and I arrived at ‘shire cottage’, on the 6th October for a 3 night break.

  On arrival In the village we were very pleased that we had chosen such a pretty location, unfortunately we cannot say the same for the property we had booked. We were first struck by the condition of the outside decking, dirty, unswept covered in moss and looked as thought it had not been maintained or cleaned for some time. Entered the property and could instantly detect the smell of damp. Also noticed how dirty and grubby the sofa and armchair was., the arms were pitted with black dirt and the seat area was badly stained. Main bedroom floors looked dirty and noticed the divan bed base looked dirty and had no valance sheet, although did have on advertised pictures. Entered shower room, there was a dirty mop and bucket left under shower head on equally dirty floor. The grout on the floor and walls in some places was black ( the owner confirmed this when I complained as being the builders fault when he installed the tiles, and not used the correct grout and was never able to get it looking clean) there was also limescale stains on floor ., the owner also stated that this was due to the problem with the tiles and has not had time to rectify this and ‘it is what it is ‘, his words. The other bathroom had a bubbling effect behind the door and paint was peeling, which was why we could smell damp throughout the property as this was quite a large area of damp. The owner agreed, once again in his words, “that the wall in the bathroom is blown”, but we are making it clean and tidy till we get there, along with the maintenance of the shower, which are on our list for a maintenance period.. these issues should surely be addressed before allowing visitors or at least make visitors aware so that they can make their own decisions as to whether they stay there or not. The smell made us feel really sick, we did not use the bathrooms at all. The toaster was rusty snd stained., whilst I understand that this is a minor issue to some people .. how can’t you put bread into a toaster that is rusty and unclean, he said he can’t be expected to swap a toaster after every visitor and the reason it was rusty was because of the sea salt in the air caused things to rust ., twenty minutes from the coast in an enclosed building?The beams, ceilings, blinds and cooker hood were covered in cobwebs. We only stayed one night and left as soon as we possibly could, we stayed a total of 14 hours. We would have left immediately had we not travelled over 3 hours to get there. We had trouble contacting anyone as the internet would not work in property ., we tried to boost router but did not help.. We did not get a response until the morning, where I was advised that he would appoint his cleaner to return to re-clean, these problems could not have be remedied in this way as he had already confirmed that he needed time to arrange a maintenance slot to rectify issues. As we had not slept or showered we decided to leave and were on our way home. We contacted Sykes numerous times on our way home they advised us that could not help at all with complaint they would pass on our complaints and pictures to owners. When I contacted them again after receiving no response they sent me a copy of correspondence that the owner had sent Sykes stating that he would not be refunding and payments as he deemed our complaints to be frivolous .. the issues I’d raised were going to be dealt with when he could fit in maintenance and that he thought they only reason I had complained was because I wasn’t happy with the area. Absolute disgrace. What a complete and utter waste of money and time.

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• Luca - Verified booking

  Cannot fault the location, property size and surroundings as well as the Host being communicative and responsive if there were needs. The bedroom was excellent with clean sheets and space, hot water was very hot too! Issues faced were: Basic amenities not restocked such as salt, pepper and oil. Coffee was freeze dried instant and milk in sachets. I'm not fussy but for the price, possibly a little jar of coffee or small bottle of milk does go a long way. Lack of cleaning supplies such as sponges, broom, dustpan and brush. Some of the Windowsills, plates, glasses, cutlery were dusty and dirty. Things such as a baby-chair (not used) but it was in the kitchen and stained down the front. Clock in the downstairs living space on the wall was non-functioning. Lack of flexibility on late(r) check-out although earlier check-in was offerred. Overall, it requires a bit of modernisation inside, with a few more personal touches to make Guests feel more at home and the stay worthwhile.

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• Susan - Verified booking

  Myself and my son (9y with additional needs) needed some R&R so we booked this rural looking cottage and took our 2 dogs.

  The cottage itself was lovely with views across a paddock. Unfortunately, there was renovation work going on next door but one, from early morning until dark, involving electric saws etc so it was very noisy. We booked Mon - Fri but left on Thursday. On Thursday I was awoken with banging on the roof at 7:30am. I went out to investigate and it was someone cleaning out the gutters. I got up and let the dogs in the paddock opposite, as advertised. One of my dogs started yelping as if she’d been ran over and she came to me with 3 deep wounds, 2 in her legs and one in her side. I rang around vets and managed to get her booked in for a general anaesthetic and stitches which cost over £600. I messaged the owner who said the paddock was now out of bounds and she would be over tomorrow. We left after her operation on Thursday night as we had had enough.

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• Elizabeth - Verified booking

  The property is in a quiet location two minutes from the sea.

  The house is very comfortable with good quality bedding and plenty of fluffy towels.The whole of the house was very clean and cared for. All kitchen and bathroom requirements,such as foil cling film and cleaning materials provided. The house has plenty of storage space.The ground floor utility was great for removing sandy boots after a good walk or for putting wet things straight in washer. All the rooms are comfortable light and airy with good quality furnishings and decor to ensure a relaxing stay. Our family ranges from six to seventy and we have stayed a number of times in different combinations and all had a lovely time. Cath the owner responds quickly to any little niggles and will offer suggestions on things to do. You are made to feel valued as a guest. For us a perfect place to enjoy a holiday in Bridlington whatever the season.

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• Tony - Verified booking

  At first sight, the apartment looked very clean and inviting.

  However, take a closer look like under the beds and you will find that not to be the case, remove the cushions from the settee to find crumbs and debris. All the pan lids were missing, no potato peeler, and a shortage of teaspoons. There were no cleaning facilities, not even a pan and brush. I would expect it reasonable that the owner would supply a couple of bin liners but no so. Finally, there were soap dispensers in the toilet and bathroom which were empty. I did not expect that I would need to purchase essentials on arrival at the property. I understand that due to Covid and the high demand for holiday rentals owners see it as an opportunity to increase their prices but I do expect by doing the same they need to be on the ball.

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