Family-Friendly Cottages in Whitby

Reviews

What our customers say about their holidays

• Lou - Verified booking

  We had a great time at Arundel Cottage. Location is perfect and having two parking spaces is ideal. The house was lovely inside and very clean and nice decor - it’s cozy for 6 adults but with warm weather we used the outside space too. The thing that let it down was the outside space not being clear of rubbish and leaves from the winter and dirty tables. Both back and front need a good clear and wipe and bushes tidying up. Also the listing said coffee machine and coffee, oils and salt/pepper were included and none of these were. Also no washing up liquid, brush and only 2 dishwasher tablets for a 3 nights start for 6 adults and one tea towel. We were told this was a ‘starter pack’ so should buy our own - which should be on the listing so it’s clear it’s not provided for the whole stay. The top floor gets very hot and no fan and there weren’t enough wine glasses for 6 people. It’s an excellent place to stay, just needs better clarity on what is/isn’t provided. They communicated well

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• Roz - Verified booking

  We had a lovely weekend in Whitby and really enjoyed the location of the property – right near to the Whitby Brewery Taproom, with stunning views over the town. The property itself was warm and comfortable, which made for a relaxing stay. However, there are a few areas that could be improved. The property was difficult to find, and directions only arrived after we had already set off, which made the arrival more stressful than it needed to be. The listing mentioned an outdoor area, but there was no seating provided, which was disappointing – especially as this is something we always look for when choosing a place to stay. Compared to other Airbnb properties we've stayed in, this one lacked some basic essentials. A small amount of toilet paper was provided, very little washing-up liquid and hand soap, no dishwasher tablets and the kitchen utensils were very limited – which made self-catering more difficult than expected. Overall - good stay and with a few additions could be great.

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• Ellisha Summer - Verified booking

  Stayed here with family over Christmas and it was absolutely perfect (we were even able to cook a full Christmas dinner with all the trimmings). The location is utterly amazing - you’re right at the top of the Abbey steps with breathtaking views from every window. The host even put up a Christmas tree for us so 5* service there (thank you!). Comfy beds, freshly clean linen/towels, extremely spacious, beautiful decor and the home was spotless bar a few marks on the kitchen counter/sofa etc from general wear & tear but it is to be expected. The only suggestion the family had was that an oven glove and more than one kitchen towel would have been helpful but we managed to get around this easily enough and I imagine most guests would bring their own if planning on making use of the kitchen (otherwise the town’s shops are only a short walk away if caught short). We will be recommending this delightful staycation to family & friends. Thank you to the hosts for making our stay so special.

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• Guy - Verified booking

  Fabulous weekend in Whitby and you can't beat the views and the location of this property, but the hosts describe the place as luxury. It may have been when first launched but overtime the deco has worn and items that may have been there have disappeared. The kitchen isn't well equipted, no tabs for dish washer, nothing more than cloth to wash up with, salt and pepper empty, dish washer door falling off and most cupboards empty. In the bathroom there was no place to hang the hand towel, no place for shower toiletries and no hand soap. The upstairs bathroom, as people mention before, has no blind so whilst sitting on the toilet you can view the parking area (and potentially they can view you) and in the downstairs bathroom the shower is almost inoperable due to stiff fitting to turn on and off. The outside space could also do with a good tidy up. I realise all of these are workable but when you are paying this price per night you expect to not have to think about these things.

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• Rob - Verified booking

  I could not be more disappointed with our experience with Host and Stay (by far the worst hosts I have encountered) The property itself is lovely, decorated beautifully and reasonably well equipped and we enjoyed Whitby. Our stay however was completely marred by Host and Stay who failed to provide us with the code to get the key - leaving my wife and I with our three young children walking around late at night without a place to stay until 10:30PM. They were completely uncontactable the whole afternoon/evening (not responding to us or AirBnB via phone or message) and all we received were generic automated email responses. Eventually we had to get a last-minute hotel for the night in Scarborough. A hugely stressful experience which completely spoiled our holiday! Eventually we received the key code at 11:20PM and were able to get in to the property the next day. Host and Stay were a shambles and incommunicative and trying to sort it out since has been a nightmare too.

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