Family Holidays In Whitby

Reviews

What our customers say about their holidays

• Tina - Verified booking

  Our recent stay at Aspen Lodge in Whitby was nothing short of extraordinary.

  Nestled in a serene location near The Stables at Cross Butts, the lodge offers the perfect blend of tranquility and charm. The picturesque countryside views set the tone for a peaceful and rejuvenating long weekend away. The lodge itself was a haven of comfort. Thoughtfully designed, it boasted cosy interiors that made it feel like a home away from home. The attention to detail was evident in every corner, from the plush furnishings to the immaculate cleanliness. Waking up each morning to the soft glow of the sunrise filtering through the windows was a daily delight, making it hard to leave the comfort of the bed. Location-wise, Aspen Lodge is unbeatable. The proximity to The Stables was a unique and enchanting aspect of the stay. This location offers a perfect escape from the hustle and bustle of everyday life. The surrounding area is a treasure trove of natural beauty, with scenic trails and coastal views just a short distance away. Now, let’s talk about the food and drink at The Stables – absolutely top-notch! Every meal was a culinary delight, showcasing the best of local produce. Breakfasts were hearty and wholesome, perfect for setting you up for a day of exploration. Dinners were a gourmet experience, with dishes that could easily rival those of a high-end restaurant. Paired with a carefully curated selection of wines, each meal was an indulgence that left me looking forward to the next. In conclusion, Aspen Lodge in Whitby offers an idyllic retreat that combines the best of location, comfort, and culinary excellence. Whether you’re looking for a quiet getaway or an adventure in the stunning Whitby surroundings, this lodge is the perfect choice. I left feeling completely refreshed and already dreaming of my next visit.

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• Julie - Verified booking

  Positives: A fabulous lodge on a very peaceful site, in a beautiful location.

  Situated between 2 lovely walks along the Cleveland Way (3.8 miles to Staithes & 9 miles to Whitby). The welcome pack was a lovely surprise. But it would have been useful to have known about it in advance. Negatives: • Broken shower bracket in en-suite (previously reported by other guests). • No live ITV channels (previously reported by other guests). • On 6/5/22 we checked with Sykes Cottages to see if Bramblewick lodge had a washing machine. We were told us that none of the lodges had one. It did !! • No ironing board or iron (which is odd given that it has a washing machine). • The lock on the main door to the lodge was temperamental in that, on occasions, it wouldn’t lock/unlock. • The patio doors would not close properly and are clearly out of alignment. We had to pull the door to the left in order to close it correctly (previously reported by other guests). • More general information about the surrounding area would have been useful: Eg. (1) Local walking guides (fortunately we took our own and have left them for future guests); (2) public transport – we discovered that the bus stops were opposite the Runswick Bay Hotel and that the X4 bus runs every half hour to/from Whitby & Middlesborough. • The lack of a site office was a little disconcerting. What would happen in an emergency?

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• Amanda - Verified booking

  This was our 3rd stay at The Pines and sadly we were very disappointed with this lodge.

  We were charged a 5 star price for a 2 star lodge. Issues to mention as follows. Windows not cleaned. Hoovers unable to be used due to not being emptied for a long period which caused them to stink when we did try to use. Lack of cleaning products. Mop totally unable to be used, small brush and dustpan not fit for purpose, only two bin bags for a week. No iron or ironing board which we had to waste a full day on Sunday 13th to purchase. Owners were contacted by Yorkshire coastal cottages and were told that they do not supply, which is odd considering there is a washer dryer. No clothes maiden supplied also. There was a slug in shower in ensuite on arrival and shower head will not stay in position which is is difficult to use with one hand whilst holding shower head with the other hand. No umbrella for outside on decking, which along with the furniture needed cleaning also. This lodge is in my opinion just a buy to let investment which is reflected in the lack of attention to detail regarding everything from utensils to cleanliness. We booked this lodge expecting the same standard as previous stays in other lodges on the Pines and I feel we have been grossly overcharged.

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• Kashif - Verified booking

  Overall we were very pleased with the property, it was lovely.

  Suggestions to improve would be: 1. The listing doesn't mention if there are any towels provided. The email says check the listing, but nothing on there! Although we were pleased to find towels were there. 2. It was difficult to find the property - the postcode took us near the beach, which was at least half a mile away! The correct postcode should be: TS13 5HR 3. The email states: As you approach the main entrance to the pines, there should be a gate on your left-hand side, you go past, carry on up the track to the second gate.... It should read the gate should be on your RIGHT HAND SIDE 4. Once we finally past the gate it was difficult to find the correct lodge in the dark as again the instructions were wrong. The email states "On entering the site through the gates follow the road right round, the lodge is the last one in the corner on the left"... The correct instructions should be "On entering the site through the gates, take the first left, then follow this road to the end, the lodge is the last one on the corner on the left" Please amend these details. Then the property would have got 5* review

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• Alison - Verified booking

  The accommodation as lovely as it is and in a great setting often felt like you were on a building site.

  It is not made clear that the site is not yet completed and ongoing development continues to include tarmac surfacing to the main entrance, drilling and ongoing construction work. I had to request coat hangers as only 2 were in the wardrobe- the owner was prompt at providing lots more the following day. The seal in the shower was faulty so we were not able to use this, again I informed the owner of this. Lighting on the site is poor at night and the current lighting doesn’t seem adequate, we arrived at night and really struggled navigating the lodge in the dark. It would also have been helpful to have bins closer to the lodges - the current arrangements are at the entrance gate. This site was great for accessing the park and ride service which is a 5 minute walk away. The lodges are well equipped and clean and it is nice that dogs are welcome. I would like to revisit when the site is fully complete - the views and scenery are stunning and from our lodge we could see Whitby Abbey a good base for a break near Whitby.

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