Group Accommodation Cottages in North Yorkshire

Reviews

What our customers say about their holidays

• Steven - Verified booking

  Recently returned from lovely week staying at Abbey View with friends.

  3 adults and 2 children (13 and 10 years old). House was lovely, very modern. We loved the open plan feeling, and the extension with the kitchen and dining area is lovely.. Loved the blue lights around the skylight, made for fun time playing Just Dance on our Switch in the evenings. After reading past reviews, we were interested to see the property for ourself. Driveway, a bonus in Whitby and could certainly take our two cars. Could it take 3? Possibly. Would it make entry and exit easier if the wall wasn't there? Yes, But it is what it is. One vehicle can pull straight in while other vehicle had to do a bit of manoeuvring, but tbh, not a problem - for a Jag xe and a Qashqai. No need for extra driving lessons for us :-). What I would say is, don't try and reverse car in the right hand entrance of the drive, an XE doesn't fit and the lip on the drive will result in grounding the car out.. No damage done, but that will teach me for trying when the wife said it will not fit. Quality furnishings, kitchen, bathroom and, carpets, beds, lovely clean / crisp décor. Very comfy.. Location is excellent. 10 / 15 minute walk straight in to town. Very quiet residential area. Cleanliness, to be honest, we found somethings bit dirty - plates, bowls, cutlery, upstairs toilet didn't look like it had been cleaned and hairs found in one of the beds. Although, we did put in a call to the cleaners (contact details were in visitor book) and they were quick to come back round when we were out to give the place a clean. Hot tub could have been cleaner tbh - fair bit of grit when we first arrived, and by the 2nd half of the week it could have certainly done with a top up of chlorine and a clean, with the water starting to look a tad green. We have our own hot tub at home, so fully aware of showering before and after etc... Garden was lovely, perfect size to chill out in. Dogs. Now there are dog breeders directly next door, which we were aware of when we booked. We have dogs ourself, so this was not an issue for us. What was an issue was the strong smell of dog faeces when we arrived and on the first night. This could be smelt from the front of the property, the front door and was particularly overpowering in the back garden. Thankfully we went out for a walk and had a meal down the town. We would certainly not have been able to sit in the garden nor have the back door open with the smell. I wonder if the owners heard us talking about it, as the area was soon hosed down (we could hear them cleaning) and the smell never appeared again throughout the week. As I say, we have no issues with dogs, and the owners clearly have a real passion for their Dobermans, but the smell on the first night was over powering and disgusting. I should also note, no prolonged noises of dogs barking etc... There are some clear signs of dampness staining in the main hall wall and on the wall of the downstairs bedroom. I wonder if there is a leak from the upstairs bathroom? Woodlice were very common throughout this area. Down stairs toilet radiator very rusted.. To be honest, none of this is a complaint and mentioning it merely as observation for the owner. They have a lovely property, in a great location and they have clearly put a lot of time and money in to making it a quality holiday let, in a cracking location. Would we return? Yes.. Would we recommend it? Yes, and have already done so for friends looking to stay in Whitby. Thanks again owners for allowing us to use your property, enjoyed our stay, we will be back..

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• Melissa - Verified booking

  Unfortunately, Abbey View did not meet our expectations as the level of cleanliness was poor.

  The bedside drawers in the main upstairs bedroom were dirty so we didn’t use them during our stay. The washing machine seal was filthy. We had to wash dinner plates before use as some had food on still from previous guests. The hob was very dusty and definitely did not look like it had been cleaned ready for new guests. The toilet seat was loose. We didn’t want to have cleaners visit during our stay so we managed without these issues being rectified although we did make Sykes aware of the issues during our stay. Hopefully, these issues will be rectified before future guests stay although I’m not convinced as the owners response to our concerns was that the property was “spotless” and they had cleaned it themselves. However, on the 3rd and final day of our stay we decided to check the hot-tub in preparation for use on that night, as it was my birthday and we were looking forward to using the hot-tub. Unfortunately the path leading to the hot-tub was very dirty. Once the hot-tub cover was removed we found debris and hairs in the water. The inside edges were dirty also. The hot-tub certainly did not look clean and infact looked rather unhygienic. We contacted Sykes 10am and received a response approx 2PM yet there was no offer to rectify the hot-tub problems so we could have one night of use. Instead we were asked to send photos which we did to the best of our ability. The photographs were sent to the owner the following day, around 24 hours later by which time we had left the property! The owner did not even have the decency to offer an apology or acknowledge that the standards were below acceptable instead making out that we were in the wrong. The owner seemed to assume that we wanted compensation although we had not made such a request at any point! It’s not about the money, it’s about the lack of apology/ownership and a birthday break ruined. We could’ve booked an alternative property without a hot-tub instead of wasting extra money on Abbey View which advertised a hot-tub but certainly did not look like it had been emptied and cleaned in preparation for our stay as is a minimum standard.

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• Claire - Verified booking

  Everything is well set out and there is plenty of space, we loved the open plan.

  The parking is a little tight, we have a Sharan so it would only fit in one entrance and the neighbour parked their van right at the side of the entrance on the road so made it a little harder to see. Opening up the wall would easily solve this problem. You also need to like the smell of dogs as the neighbours washed them out twice a day which made an unpleasant smell. The welcome book is un friendly, it's just full of instruction manuals which at times didn't help. Eg the hob only works with certain size pans on and they have pans in the house that don't fit so took us a while to work out why it wouldn't work. We nearly rang maintenance to help but they weren't open so had to Google the solution. The curtain pole in the main bedroom is ready to come off so we just left the curtains closed which didn't make any difference as they are really thin and light so let all the light in regardless. Blackout curtains are needed in all rooms. I think the rooms were dark for about 5 hours as didn't go dark till after 10pm and sunrise was 4am . There are lights on front of house that light up the house at night which is lovely from the outside but they also light the main room with big patio doors. We solved this problem by buying eyemasks which wasn't ideal for a 6year. Regardless of all this the house is in an ideal location to explore Whitby. You are 15min walk into town, 5mins from the museum and park and a 15-minute walk to the beach. Supermarkets and some lovely country pubs are 10mins drive in the opposite direction. The hot tub is constantly warm so easily accessed and stayed clean for most of our 2 weeks stay, the last couple of days we didn't use as starting to smell. Overall it's a lovely house in a perfect location and we were looking to stay again unfortunately the price for next summer has doubled and it's definitely not worth what is being asked which is a real shame .

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• Laura - Verified booking

  The property we recently rented was greet for our week's stay in Whitby and it's location was absolutely spot on.

  The fittings, furniture & provided facilities were very much up to our expectations and we hand an enjoyable relaxing stay. There were, however, several issues & niggles that are well worth mentioning & need attention from the owners. * It came as something of a surprise & not really welcome to find that the living room still contained the fully decked Christmas Tree & several wall hung decorations! Bearing in mind that our arrival was on the 14th January, it seems that someone couldn't be bothered to remove them nearly 2wks after the 12th night. * One toilet roll provided for the four guests. At least one in each toilet. * Two torches provided contained dead batteries * Both remote controls for the living room TV contained either dead or no batteries * Kitchen clock had dead batteries * Ground floor bed had dirty bedding on * Ground floor bedroom door could not be secured due to a broken catch * Ceiling light bulb in kitchen dead. No replacements * can opener was useless * Most importantly, the hot tub did not get serviced during our stay. This resulted in discoloured and smelling water. We contacted the local agent who informed us that the owners did not pay for a service during a weeks stay! In all our years of renting properties with hot tub, this is the first time we have encountered this approach and find it totally unacceptable. We ended up buying our own sterilising and cleaning equipment. Very poor service * As mentioned by other guests, there is a dire need for a dryer in the utility room.

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• Hilary - Verified booking

  My family had a great week staying in this cottage, which was local to a children’s’ playground and within walking distance of the harbour and shops.

  The beds were very comfortable as was the lounge. The kitchen had plenty of surface area and had a good range of pans and baking trays. It was a shame that something as simple as a toaster could not be replaced fairly quickly as we used this every day. The base of the oven was dirty with something spilled and baked on over some time. I did attempt to clean this but my soft scourer was only able to remove the edges of the marks. We only used the oven to heat pizza and it worked well, as did the microwave. The parking says it takes 3 cars and there are 2 entrances to the drive with a high wall between the 2. The picture is a bit misleading as one entrance is extremely narrow and there is a large shrub that comes across the entrance and cannot be avoided if parking there. The other entrance is a good metre wider and easier to reverse into but only a small car could get round the corner to park in the middle bit of the driveway. We had 2 long cars and the picture makes it look as if the whole driveway is open to the road and is deeper from the road to the front of the house, that is the only reason I mention it. We managed the drive with the 2 cars reversed straight back although we only used 1 car in the wider gateway once there due to the narrow width and Buddleia bush in the way of the other. The hot tub was good and there was a picnic table and a small table with 2 chairs to sit at in the back garden.

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