Lodges & Log Cabins in Looe with Hot Tubs

Reviews

What our customers say about their holidays

• Ian - Verified booking

  Firstly we would like to say that the setting and site is absolutely lovely and peaceful and that the lodge generally is very nice and also well equipped.

  Sadly however, what could have been a fantastic 4 night break was let down by what appeared to be a total lack of attention to detail. One of the key factors for us in choosing a lodge is a hot tub. Unfortunately we were met with a virtually cold tub and after several visits to reception the matter was finally sorted such that it was just under 24 hours after our arrival that the hot tub became usable meaning that this key facility was absent for 25% of our stay. The cleanliness was not as good as we have seen at other lodge sites we have stayed at. Much of the cutlery was dirty and had to be rewashed, the kitchen surfaces were very sticky and it seemed the cleaners had done very little cleaning - they had even failed to see a pair of socks lying in the middle of the bedroom floor!! The foam cushions on the outside seating had all been left out in the rain and were therefore totally unusable so, in conjunction with the hot tub issue, this meant that our outdoor space was basically unusable for much of the time which was extremely disappointing.This was reported shortly after arrival but we were told nothing could be done. The plug in the ensuite bathroom wash basin wouldn't stay down rendering it useless. It was reported but never fixed. On more subjective matters, which are preferences and observations rather than complaints, we found the mattress on the double bed to be very uncomfortable. We can see from previous feedbacks that this has been mentioned before but seemingly never addressed. The main bedroom also has a skylight with a blind that seemed to be stuck part way across (and beyond reach) that meant that by about 5 am the bedroom was drenched in daylight making sleep very difficult. Finally the site reception never seems to be open at the advertised times - a complaint echoed by several other people queuing outside at the same time as us and when we phoned the number given it remained unanswered which was very frustrating.

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• Tracey - Verified booking

  I’ll start by saying that we had a fantastic week’s holiday, however the lodge was disappointing and not what we’d imagined from the photos.

  It has so much potential to be a gorgeous lodge but as recent reviews show, there desperately needs to be some upgrading/ maintenance done. On entry there was a sticker over the door showing it was Covid safe and had been cleaned - this was merely procedure I’d imagine as when we entered the lodge there was an empty sweet wrapper and tissue wrapper left. There was also food stains left on the dishwasher door and the fridge had clearly not been cleaned on the inside. There are gorgeous skylight windows in the kitchen and bathroom, however it’s evident they have not been cleaned in a long, long time. The broken shelf in the fridge is annoying as you can’t store bottles there - this really wouldn’t take long to fix. The mattress on the bed also desperately needs to be replaced as it’s so uncomfortable and really dips into the middle. Overall, the cleanliness of the entire lodge just wasn’t up to scratch, particularly given we are in Covid times. I had taken cleaning products with me so cleaned where needed on arrival (not exactly what you want to do when on holiday!). If you are booked to go here I’d advise you do the same. The decking area and hot tub are amazing. We took a foldable wooden table with us as I had noticed on photos that the furniture on the decking does not include a table, which isn’t handy if you want to eat sitting outside. Again, just a small detail which would greatly add to the comfort of your stay. The location of the lodge is really brilliant. We did a wine tour/ tasting, visited places like Looe, Polperro, Charlestown, The Eden Probect and the Jamaica Inn whilst there. No where was more than around 30minutes drive. Overall, we wouldn’t return to this particular lodge and definitely wouldn’t rate it as 4 stars which is what Sykes rate it.

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• Craig - Verified booking

  I've been staying here in various stone rush lake side propertys over the last 8 years.

  As I said Last year some of these property's are on the decline had problems with builders last year ect with property problems not as good at when I first started staying here. I love the location pracefull tranquil lodges squirrels, birds with stream out back. I stayed in number s14 this time wasn't very clean dirty floors with viable areas of mold. The property had a strange smell on arrival and was more apparent round the sink area. The shower tray and toilet had visable signs of a leak and some of the thermostats on the rads were actually broken and some did not work as they should. The oven when fired up had a bad smell due to not being cleaned propely if not at all very simler problems to last year that were reported. There vas no dust pan and brush so I brought a cheap one and left it there as there was only a sweeping brush. I know all these lodges have the basics and more every one does and they should all be checked and replaced as and when nessesery you shouldn't have to ask. The over all experience with all the lodges is fantastic but the small things do matter as well as every thing should work and be there. The hot tub maintenance is spot on someone comes round every day checks levels ect and makes sure the waters all good to go. The last few years I've really noticed the decline in property maintenance and the lovley attention to detail is no longer there. The old mill is nice and staff are really polite and very helpful.

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• Jill - Verified booking

  We had a great time here, the lodge was the one on the end of a row, felt like you were in a treehouse with the trees outside the decking.

  We arrived early and decided to have a drink in the bar, sat outside on the decking overlooking the pond, very peaceful and lucky for us the sun was out and we had some ducklings come around the pond to watch. We headed down to the lodge after this, easy access to the lodge and was pleasantly surprised with the size once inside of the lodge.bedrooms were roomy, very soft mattresses. We ordered some food for collection, this was done via email as there is no phone signal at all, WiFi was great though, so phone calls home done via WiFi. Side note, the burger was the best I've had for some time,highly recommend getting this. The menu for the rest of the week wasn't to our liking, alot of fish, but we were out and about anyway. So much to see on the doorstep with walks. The rescue / zoo was a good day out. The lost gardens of heligan is a must see. Back to the lodge. Unfortunately there was quite alot of marks on the floor, walls and cupboards. There was a black mildew around the kitchen sink, not the best design of sink, But must stress this did not detract from our stay, we had a great time. The hot tub was great to relax in after being out all day, a bit too hot on first day but was sorted straight away on asking maintenence the next morning. Will definitely be booking in the future.

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• Nichola - Verified booking

  Fabulous weekend, we had an amazing time, the lodge was stunning and everything was thought about from tea towels to tea bags.

  Having towels and robes was brilliant. There were a couple of things that need attention from the owner and i have read that other people have mentioned them too, the wood burner has a crack in the door not sure if this is actually safe, there is mould on the bedroom ceiling and above the bath (this could be from a leak from the roof) and the fridge door has no shelf which proved difficult with bottles. One of the blinds was partly missing beside the bath we had to block the window with a towel because you could clearly see through the gap. This is by no means a reflection of our weekend we have already booked for next year and we are looking to book a lodge next year with our children aswell. We didn't use the restaurant but the menu looked really good so, maybe next year. Checking in was very simple the key safe idea was good. It did state wifi in the customer info but no password, not a major problem as we were there to get away but it would have been helpful to have contact with family members who were caring for our children. The hot tub was clean and checked daily which is good to know. During the winter months it would much easier to have an earlier check in, it was a bit difficult due to fading light. Thankyou again we just wish it could have been longer.

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