Lodges & Log Cabins in Morpeth with Hot Tubs

Reviews

What our customers say about their holidays

• Niall - Verified booking

  Where to start, based on previous reviews for this property i am surprised to be leaving this feedback.

  It does appear that most of the issues experienced are probably outwith the owners direct control and most likely lie with 3rd party contractors (cleaners, hot tub maintenance & holiday park), however all issues stated below did affect out experience and the lack of communication and feedback from either the owner or Sykes has frankly been shocking. Firstly the overall cleanliness was very poor. The Hot tub water did not look like it had been changed since the previous guests, dishes were dirty, there was dust and cobwebs in a number of places and the bedsheets were already covered in dog hair on arrival. Its seems the only housekeeping that had been done since the previous guest was to replace the bedsheets and towels. On Friday the hot tub was accidentally drained by the hot tub maintenance company and left like this until 3pm. This ruined the one day of the week we had intended to spend at the caravan all day. To top this off it also became apparent that there was no water, not even one drop. On speaking to people from the park we were informed this is common on a change over day (so Friday and Monday) as water is supplied from a bore hole and due to the number of hot tubs on site there is not enough water to go around. As such we were forced to go out for the day. However what makes this worse was the lack of feedback and communication from either the owner of Skyes, it was impossible to get hold of either. After a number of hours trying to get hold of someone to sort this issue either by phone, messages or email i gave up and went out. Upon return at 3pm the owner was filling the hot tub again. The owner did state that would reimburse us for that days stay and an email would follow, no email has since been recieved. Sykes did eventually get in contact via phone 30 hours afterwards and compensation was discussed, however again no further feedback has since been recieved and no compensation given. The "restaurant" on site is extremely poor. If your lucky you will get a drink (after a 30 minute wait) but expect the food to be limited to a burger and chips only. The restaurant was also extremely filthy and staff miserable. I would say that the over all location is reasonable and the caravan does have a good range of facilities. These is sky, a smart TV and a number of other usefully items. The owners did leave a nice welcome pack with prosecco and some goodies which was nice. Its just unfortunate that everything else did not reflect the same high standard else this review would have been very different. I would not recommended ever booking through Skyes as they are impossible to get hold of. I would recommended avoiding this park if you plan on staying over change over days as you will have no water all day with no prior warning!

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• Alfie - Verified booking

  Our stay at canis was for a weekend and we had a brilliant time.

  The lodge is perfect for a relaxing weekend away based on its facilities. However, this is not to say that it was a perfect weekend away. Me and my partner were very let down by the cleanliness and maintenance of the hot tub at canis. We understood that there were maybe a few difficulties with the hot tub, but when we reported our issues, a woman who claimed to be one of the owners of the cabins came over on the Sunday morning. We felt that she was extremely rude to us, who not only said that it wasn't the company's fault for the hot tub maintenance, but also partly blamed me and my partner, despite us following all of the guidance and rules regarding the hot tub at canis. We were extremely let down and disappointed as we feel her rudeness was definitely not warranted as we were only raising a concern. Despite this, one of the other hot tub maintenance workers visited on our last day on Monday morning. Our experience with him was far superior as he fully explained the hot tubs issues and was overall very friendly. However, although we were let down by the hot tub, it did not take away from the great weekend we had at canis.

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• Ghazala - Verified booking

  The property was clean and tidy.

  Fresh linen and towels provided. Hot tub was as expected. There is a washing machine, which I didnt see in the listing so this was a bonus. The wrap around decking made the area safe. The thing to be improved on, would be to move the furniture, when cleaning. As we found a dog collar, when looking for a dice which rolled under the armchair, however there was no dust! It would have also been beneficial if there was some lighting around the hot tub. Would recommend the Orion stay!

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• Ursula - Verified booking

  On arrival we were disappointed to find that the property had not been properly cleaned.

  This was soon rectified when the owner was contacted and he put right what was wrong.You can see that the property,which has everything you require,has been updated in the bedrooms but elsewhere is in need of some tlc ie en-suite radiator is dusty and rusty,the outside bottom of the shower cubicle is mouldy.The property is well situated for the numerous things to do and see in the area.The welcome pack is a lovely gesture and much appreciated.Sky tv was a bonus too.

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• Sam - Verified booking

  Property was good but could benefit from a deep clean to bring the standard a little higher.

  This is the 2nd time of visiting the park but we wouldn’t return, we feel the standards have sadly deteriorated, the crazy horse pub on site on our last visit was excellent, sadly they are no longer offering a full menu of food and the entertainment wasn’t as advertised, it could also benefit from a deep clean and some modernisation. A real shame as we did enjoy visiting this park on our last visit.

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