Northumberland Lodges

Reviews

What our customers say about their holidays

• Niall - Verified booking

  Where to start, based on previous reviews for this property i am surprised to be leaving this feedback.

  It does appear that most of the issues experienced are probably outwith the owners direct control and most likely lie with 3rd party contractors (cleaners, hot tub maintenance & holiday park), however all issues stated below did affect out experience and the lack of communication and feedback from either the owner or Sykes has frankly been shocking. Firstly the overall cleanliness was very poor. The Hot tub water did not look like it had been changed since the previous guests, dishes were dirty, there was dust and cobwebs in a number of places and the bedsheets were already covered in dog hair on arrival. Its seems the only housekeeping that had been done since the previous guest was to replace the bedsheets and towels. On Friday the hot tub was accidentally drained by the hot tub maintenance company and left like this until 3pm. This ruined the one day of the week we had intended to spend at the caravan all day. To top this off it also became apparent that there was no water, not even one drop. On speaking to people from the park we were informed this is common on a change over day (so Friday and Monday) as water is supplied from a bore hole and due to the number of hot tubs on site there is not enough water to go around. As such we were forced to go out for the day. However what makes this worse was the lack of feedback and communication from either the owner of Skyes, it was impossible to get hold of either. After a number of hours trying to get hold of someone to sort this issue either by phone, messages or email i gave up and went out. Upon return at 3pm the owner was filling the hot tub again. The owner did state that would reimburse us for that days stay and an email would follow, no email has since been recieved. Sykes did eventually get in contact via phone 30 hours afterwards and compensation was discussed, however again no further feedback has since been recieved and no compensation given. The "restaurant" on site is extremely poor. If your lucky you will get a drink (after a 30 minute wait) but expect the food to be limited to a burger and chips only. The restaurant was also extremely filthy and staff miserable. I would say that the over all location is reasonable and the caravan does have a good range of facilities. These is sky, a smart TV and a number of other usefully items. The owners did leave a nice welcome pack with prosecco and some goodies which was nice. Its just unfortunate that everything else did not reflect the same high standard else this review would have been very different. I would not recommended ever booking through Skyes as they are impossible to get hold of. I would recommended avoiding this park if you plan on staying over change over days as you will have no water all day with no prior warning!

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• Angela - Verified booking

  A fabulous, relaxing family get-together that was enhanced by the many home comforts provided in this accommodation.

  The owner has thought of everything, so it's set up for a hassle-free stay. Thanks so much for that. We were very fortunate to have good weather for a late October stay, so were able to enjoy sitting outside on the decking, taking in the autumn colours and sounds while facing the pond. We thought this lodge was probably on the best part of the site, even though it was quite close to Reception. It was very quiet and well-spaced from other units, giving a reasonable degree of privacy. We already knew the area well, so finding our favourite eateries and pursuits was easy, as this place is great for both the coast and countryside in Northumberland. The only very minor disappointment was that the on-site pub/restaurant (a 15mins walk away), is only open on certain days at this time of the year. This wasn't an issue, though, because there are plenty of other excellent places to eat out a short drive away. We hope to return soon and highly recommend Oaks One to everyone. Angela October 2024

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• Linda - Verified booking

  On arrival at our accommodation we were delighted to find how well presented the property was, and how extremely well equipped it was, there was absolutely everything you needed.

  The heating was on and all the beds made up, these beds were amazingly comfortable, it was obvious a great deal of money had been spent on the quality of the mattresses, something overlooked in some holiday properties. The whole cabin oozed luxury, we felt very comfortable aand at home for the 4 days we were there. It was a lovely touch when we got a call from David the owner to ask if everything was ok and to recommend some places to visit and places to eat in the area, which was extremely helpful. Percy Woods is a beautifully kept site with nice walks within, and a lovely golf course nearby, a tennis court, playpark. The magic for us was that Swarland is one of the Dark Sky areas of the Northumberland National Park, and on the morning of our departure at 5am whilst out with the dog, we were rewarded with an amazing sky. I would not hesitate to recommend this property to anyone, it is a credit to the owner. We hope to make another visit sometime soon.

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• Sue - Verified booking

  As a nurse going on a much needed break/rest with 2 colleagues, this was everything we needed.

  Oaks One was the best of the best. The Lodge was spotless, beautifully "laid out" with high quality fixtures and fittings. The Welcome pack was the best and most thoughtful one I've seen in nearly 40 years of taking self catering holidays with my own family. We'd brought our colleagues dog, even he got a Welcome pack too!! The enclosed verandah meant we and him were relaxing together. The location was idyllic, surrounded by well kept grounds and "nature" at your door. It was relaxing watching the birds, ducks and moorhens on the pond, and visiting toads and frogs in glorious sunshine from the verandah. Extra special was visiting Roe deer on a 05.30hr early rising!! The owner telephoned to check we were happy and to help with anything. He made us feel so welcome. We will be booking again, as soon as time and off-duties allow. Thankyou

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• Julia - Verified booking

  We have had a really lovely week at Oaks One.

  The property was really well equipped, with most of everything you could thing of in the kitchen especially! The living and sleeping areas were really comfortable and everywhere was very clean. The position of the property on the park was excellent as it’s very near the entrance, and away from a lot of the noise. We did however have a very noisy dog next door - which is no fault of the owners! The only thing I’d suggest is a little info pack on what’s expected at the end of the stay and where to find things - we had to find our way to the bins and had to message to find out what needed doing when we left. Bar that, everything was pretty much perfect! Thank you for a lovely stay - we were very sad to leave!

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