Lodges & Log Cabins in Northumberland with Hot Tubs

Reviews

What our customers say about their holidays

• Caron - Verified booking

  We have holidayed many times in this area and chose this accomodation for its location and luxury.

  The location did not disappoint - 20 min walk to Budle Bay and a good 45 mins walk into Bamburgh or a 5 min car journey. Views are spectalular from the top of the quarry & would thoroughly recommend. The accommodation, although at first glance looks impressive, upon closer inspection it is let down in several areas, which you would not expect at this end of the price range. On a positive note, the mattresses, pillows and duvets were gorgeously comfortable as were the sofas. The smart TV was great, which enabled us to use Netflix - a must for the kids! The hot tub was great (other than last morning) - more than big enough for a group of 8. Other than a pint of milk and 4 individual biscuits, there is no welcome pack. Although this is a "nice to have" this is something I have become used to in other holiday lets (all of which have been less expensive than this one). Some local produce, fruit, juice etc. would be a nice touch. This is something perhaps the owners could look into. Cleanliness is the main issue (also mentiontioned in earlier feedback posts). Cobwebs on windows & ceiling, crockery had to be washed before use, old pair of socks left in one of the top bunk beds under the mattress - not a nice find for the child in the lower bunk (!) In general the whole place needs a good clean. There is no mop or bucket which would be useful and the bedrooms would benefit from a dressing table. A shelf would also be useful in the bathrooms. The front door bell did ring several times for no reason which was a little frustrating. A wider range of cooking utensils is a must - one small frying pan for a group of 8 is not practical by any stretch of the imagination. Hot tub was "topped up" with cold water at 8am on the morning of departure, which made it impossible for anyone to have a "last dip" before the 10am detparture. We had a great holiday in one of our favourite areas despite the points raised above - the lodge is lovely, however couldn't help feeling disappointed.

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• Jane - Verified booking

  The grocery welcome pack was a nice and ‘welcome’ surprise.

  Hot tub well heated and accessible. Property was clean and tidy inside. However the property in need of some TLC (we had a constant dripping tap in kitchen-not able to be repaired during our stay, despite reporting on arrival, however owner did explain reason for this). Outside of the property needs a bit of a spruce up (lots of cobwebs and general wear & tear, gutter constantly dripping over bifold doors & not able to open bifold doors as they were extremely stiff- we are use to opening them as have them at home!). Lots of dead insects/daddy long legs between shutters/windows in bedroom. Outdoor furniture cushions wet and not able to be used as cover used but not secured & no ability to store cushions inside. Extremely hot and provision of a fan/fans would have been extremely welcome in the heat as the lodge is like a greenhouse with lots of glass. Not able to access outside bins (shed locked with 2 padlocks and no keys provided). Not able to operate TVs in any bedroom & no instructions provided in information pack. Visitor information pack out of date… I.e. states property let by ‘crabtree&crabtree’ not ‘Sykes cottages’, recommends a restaurant in Bamburgh (Mizen Head Hotel) that has been shut down for well over 18 months! Hot tub operational info doesn’t relate to the hot tub in situ.

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• Marguerite - Verified booking

  I have a number of observations re Starwood and the site.

  There are obviously some issues with the water supply on site. We were unable to utilise the showers early mornings as the tanking system used apparently has had a fault for some time with no or very little water pressure. With Starwood itself there was an issue with the main toilet. We were unable to flush. The owner was advised but he was unable to arrange a fix. As this was an issue I was forced to undertake a repair. It wasn't difficult but not what I was looking to do. In addition the outside space could do with a bit of care and attention as it wasn't really condusive for outside entertainment, and I believe the site has banned the use of BBQ,s. Finally a little more attention to the general cleaning of the cabin would not go amiss or cleaning under the beds as an example. Sorry to go on but the cabin has the potential to be excellent and we had a very good holiday. Regards Marguerite and Ken

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• Colin - Verified booking

  Beautiful property.

  Well equipped and comfortable. Thoughtful touches like welcome pack, one for dogs too. We were there for a celebratory 70th birthday BBQ with family found the BBQ to be unusable with food, grease and mold. Took over 5 hours to get a response from onsite maintenance company who just put grids in dishwasher, which still the food, mould etc on the grids. Very upsetting for all. Travelled round trying to buy new one but no avail. Did our best to clean it ourselves. Throughout the day tried to get help from Sykes, still waiting for a reply! Made a formal complaint to Sykes 2nd October, no response. Tried their Wattsap contact line today chasing the complaint, no response. I would recommend the owner stop using Sykes, they treat their customers very badly. Trust pilot reviews are manipulated. Google reviews more accurate.

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• Helen - Verified booking

  Cottage was immaculate and in a beautiful setting over looking the lake.

  Host had left a welcome pack, including a dog bag with a ball, this was a lovely touch. The only recommendation I would make is that the holiday park is huge and not well sign posted when you enter. It was extremely hard to find the cottage on the site and I had to ask in the on site pub for directions (which they weren’t even sure about). I appreciate this isn’t the host’s responsibility but the park itself could do with directional signage to the correct roads within. Thankfully I arrived in the day but it would have been virtually impossible to find in the dark. That said, we had a fabulous stay. The location is in a prime spot for exploring. I would imagine the site is very busy in the summer but I would definitely visit again at quieter times as that’s just my personal preference.

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