Lodges & Log Cabins in Northumberland with Hot Tubs

Reviews

What our customers say about their holidays

• Alfie - Verified booking

  Our stay at canis was for a weekend and we had a brilliant time.

  The lodge is perfect for a relaxing weekend away based on its facilities. However, this is not to say that it was a perfect weekend away. Me and my partner were very let down by the cleanliness and maintenance of the hot tub at canis. We understood that there were maybe a few difficulties with the hot tub, but when we reported our issues, a woman who claimed to be one of the owners of the cabins came over on the Sunday morning. We felt that she was extremely rude to us, who not only said that it wasn't the company's fault for the hot tub maintenance, but also partly blamed me and my partner, despite us following all of the guidance and rules regarding the hot tub at canis. We were extremely let down and disappointed as we feel her rudeness was definitely not warranted as we were only raising a concern. Despite this, one of the other hot tub maintenance workers visited on our last day on Monday morning. Our experience with him was far superior as he fully explained the hot tubs issues and was overall very friendly. However, although we were let down by the hot tub, it did not take away from the great weekend we had at canis.

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• Tracey - Verified booking

  The property was in a great location and the welcome hamper was a lovely touch from the owners, as well as the very comprehensive email detailing all we needed to know about the accommodation.

  However I was very disappointed with the cleanliness of the accommodation. On arrival the windows were filthy and covered in marks, so much so, I cleaned them myself. I also had to sweep the outside area, which was covered in debris. The walls of the accommodation were also very dirty, and needed a wipe, or touch up. The bin in the main bathroom was very dirty and didn’t appear to have been wiped for some time, as were the towel rails in both bathrooms. There were substantial cobwebs in the en-suite and the shower cubicle was dirty and had mould on some of the tiles. The kitchen however, was very clean. I noted that the feedback on the reviews for this property and in the guest book were all very positive and therefore I can only conclude that this was a lapse in standards on this occasion? As a result I don’t think it would be fair to make my comments public, so please do not publish this feedback, but I would like them passed onto the owners so that they can act on my feedback as they see fit. I did try to email the owner during my stay, but for some reason I was unable to send it via my phone.

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• Lauren - Verified booking

  Lovely lodge in lovely area.

  The site its self is quite run down, however the lodge and hot tub was beautiful. The lodge is equipped with everything you could need, and we were greeted with a welcome hamper which was a lovely touch. The checkin in process was seamless, property was clean and presented beautifully. Check out is 10am, which was reasonable along with check out procedure. Spent 2 days at Kielder forest which was lovely plus ate at Bellingham. Local shop however is expensive ensure you take or get a grocery delivery. The outdoor cinema was a lovely touch however we were unable to get the signal to work which was a shame but did not ruin our stay. Beautiful stay, excellent lodge and brilliant amenities thank you.

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• Nicola - Verified booking

  The Owner was brilliant and offered lots of information for our arrival.

  The property is situated on a small and quiet site and the decked area where the hot tub was basked in glorious weather all weekend. This made it perfect for the relaxing break we required. Also, the large screen on an evening was perfect for the kids who stay up late watching Netflix at home. Having this facility meant we were all still together making memories. Before we left the kids were asking when we could go back and if we could stay longer next time. I think that says it all and we were all in agreement that we will return and visit local attractions such as Kielder observatory with the grandchild. Shout out to the hot tub man also who was lovely!

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• Allan - Verified booking

  We had an excellent and very comfortable stay in a really lovely area.

  It wasn't really apparent in the listing that it was in quite a large camp of lodges so that we were overlooked a bit although the fences did afford some privacy. The lodge was clean and prepared very well although a shame that the wine glasses had been put away rather dirty. There are lovely walks in the woods and the red squirrels were a bonus! Bring some monkey nuts - they love them. If it had been a little warmer the outdoor cinema projector would have been amazing! We would certainly stay again. I did speak to the owner with a couple of queries and she was very helpful and pleasant and easy to contact.

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