Lodges & Log Cabins in Northumberland with Hot Tubs

Reviews

What our customers say about their holidays

• Sammy - Verified booking

  Immediately upon arrival, we exited our car and was greeted by a strong smell of sewerage, which we thought were the bins at the time as the lids were open and there was a lot of rubbish on the floor.

  When talking to someone in the bar, one member of staff although busy was really trying to help us and reported the issue to the maintenance- who only had five minutes left of their shift and I am unaware they did anything about - blamed the fact it was a bank holiday. Another member of the staff at the bar claimed it was nothing to do with them and therefore wasn’t even going to attempt to help us and didn’t give us the time of day. This put up off sitting outside and using the hot tub. Additionally, the hot tub had sand floating around and clearly hadn’t been cleaned. Whilst ringing around different numbers- the bank holiday got the blame for our problems. Inside the cabin, the table was sticky and obviously hadn’t been cleaned. We couldn’t open the windows due to the smell. However the smell was apparent inside the lodge anyway. As you can imagine, this wasn’t a great start to the week and put us off being able to relax. The smell came and went throughout the week and sometimes came when using the kitchen tap. The toaster was very temperamental and there were kitchen doors which weren’t screwed on properly. The single beds were too small and very uncomfortable - stains in the linen made us feel a bit dirty. Although warned, it was quite an inconvenience having no water running through the shower or taps on Friday. We did have most things we needed and plenty of seating in the lounge with a fire like heater which was nice. Unfortunately, we will not be returning and wouldn’t recommend, but wanted to pass on the reasons why. Thank you, Sammy.

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• Alfie - Verified booking

  Our stay at canis was for a weekend and we had a brilliant time.

  The lodge is perfect for a relaxing weekend away based on its facilities. However, this is not to say that it was a perfect weekend away. Me and my partner were very let down by the cleanliness and maintenance of the hot tub at canis. We understood that there were maybe a few difficulties with the hot tub, but when we reported our issues, a woman who claimed to be one of the owners of the cabins came over on the Sunday morning. We felt that she was extremely rude to us, who not only said that it wasn't the company's fault for the hot tub maintenance, but also partly blamed me and my partner, despite us following all of the guidance and rules regarding the hot tub at canis. We were extremely let down and disappointed as we feel her rudeness was definitely not warranted as we were only raising a concern. Despite this, one of the other hot tub maintenance workers visited on our last day on Monday morning. Our experience with him was far superior as he fully explained the hot tubs issues and was overall very friendly. However, although we were let down by the hot tub, it did not take away from the great weekend we had at canis.

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• Tracey - Verified booking

  The property was in a great location and the welcome hamper was a lovely touch from the owners, as well as the very comprehensive email detailing all we needed to know about the accommodation.

  However I was very disappointed with the cleanliness of the accommodation. On arrival the windows were filthy and covered in marks, so much so, I cleaned them myself. I also had to sweep the outside area, which was covered in debris. The walls of the accommodation were also very dirty, and needed a wipe, or touch up. The bin in the main bathroom was very dirty and didn’t appear to have been wiped for some time, as were the towel rails in both bathrooms. There were substantial cobwebs in the en-suite and the shower cubicle was dirty and had mould on some of the tiles. The kitchen however, was very clean. I noted that the feedback on the reviews for this property and in the guest book were all very positive and therefore I can only conclude that this was a lapse in standards on this occasion? As a result I don’t think it would be fair to make my comments public, so please do not publish this feedback, but I would like them passed onto the owners so that they can act on my feedback as they see fit. I did try to email the owner during my stay, but for some reason I was unable to send it via my phone.

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• Alice - Verified booking

  Pleasant holiday home which was a good base for us to explore the local area.

  Lovely touch with a welcome gift and enjoyed the hot tub, (although some basic instructions would have been helpful). Would have been useful to have a few more hooks or a smaller airer inside for drying towels, and felt the instruction folder could have had a lot more information in it regarding local area/amenities, as well as WiFi password. Unfortunately we had no access to WiFi for the duration of the stay which with 2 teenagers was an inconvenience & while not the end of the world this did impact on trying to make plans for our time there. We arrived on a Sunday and contacted Skyes first thing Monday. They did not reply until Thursday afternoon and offered no apology for the delay and sent just a standard response which was not specific to Daisys retreat, suggesting that we check the router and/or ask at main reception which we had already done prior to contacting them. So while I would stay again at Daisys retreat, I would not book through Skyes cottages again for their very poor customer service.

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• Mike - Verified booking

  Our stay at The Broken Sky Lodge was truly exceptional.

  From the moment we arrived, we felt welcomed by the thoughtful touches, like the delicious cookies and sweets waiting for us. The lodge itself is beautifully appointed, with great facilities that made our stay both comfortable and convenient. The beds were incredibly comfy, ensuring we had restful nights, and the large hot tub was the perfect spot to unwind after a day of exploring. The kitchen was fully equipped with everything we needed, which allowed us to cook most nights without any hassle. The peacefulness of the site added to the overall relaxing experience, making it a perfect getaway from the hustle and bustle of daily life. Our host was attentive and checked in from afar to ensure everything was going smoothly, which we greatly appreciated. Overall, The Broken Sky Lodge provided us with a lovely stay, and we couldn't have asked for more. Highly recommended!

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