Lodges & Log Cabins With Hot Tubs In North Cornwall

Reviews

What our customers say about their holidays

• Beatriz - Verified booking

  Property was falsely advertised as having Wi-Fi.

  Additionally, when we got to the property, there was an eco-toilet, which was not mentioned in the advertisement – it’s standard to mention this feature, and we had ruled out other options because they had an eco-toilet. The property’s kitchen was not clean to an appropriate standard – there were crumbs across the surface, sticky rice in the chopping board and the utensils were not properly clean. I have coeliac disease, and any trace of gluten makes me violently ill, so this was a big concern for me. There were cobwebs across the property, demonstrating a lack of maintenance and cleanliness. On the day, we got contacted by Sue (the owner) to let us know the previous guest had broken the blind in the bedroom. She stated her husband was not able to fix it, but her son would come by later on to fix it – when we got to the property, it had not been fixed, which meant we had no privacy inside the hut. The other side to the privacy issue was that the property advertisement was misleading in that it used language emphasizing the privacy of the garden and hot tub, including tactical angles on the pictures, when in reality, there’s another hut right across from it, so every time you’re outside at the same time there’s essentially no privacy. The blind in the bathroom was also not working properly. This trip was meant to be a relaxing experience to enjoy my birthday, and it just turned into a nightmare. I refused to spend my birthday in such a place, and we contacted Sykes Cottages exposing all the issues encountered. They took responsibility for the false advertisement of the Wi-Fi and refunded us the booking fee - £42. They did not take responsibility for anything else and suggested we went back to the hut so the owners could attempt to make things right. We refused to go back and in hindsight my instinct was correct. I looked at reviews on Google of their campsite Pattacott Farm Glamping and Camping (where the hut is located), and there were multiple 1 star reviews alluding to police presence, knives, and domestic abuse between the owners. I wish I had checked these reviews beforehand. Funnily enough, Sue messaged me saying they had never had any issues before - if you look for those reviews, you will see it's simply not true. According to Sykes Cottages, Sue refuses to offer compensation even though we only used 1 out of 3 nights (out of necessity, otherwise we wouldn't even have stayed the 1st night), so we lost £311 for absolutely nothing.

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• Teresa M - Verified booking

  Base of shower door was grubby.

  Paintwork very grubby/old. Considering price paid for 3 nights I felt poor in relation to a tatty small box with teabag/ coffee, mixed in with dishwasher tablets, very strange! Shower gel available in main bathroom but not in en-suite..why? No washing up liquid, hand soap or basics to tide one over. Simple things too like a clock in lounge that doesn’t work, log burner with wood but no fire lighters. I own a holiday let in Bournemouth and have a basket with tea/coffee/chocolate/biscuits/bottled water etc for guests arrival (esp handy if arriving late at night). Supply 5 dishwasher tablets and washing machine tablets. I felt you are basing your price purely on location and hot tub, but the general standard of the mobile home I would say is not up to scratch by any means. I was writing to you this afternoon to inform you of all this but I have your form now! This is before holiday season gets going so not a good start. Kitchen drawer handle not fixed properly. Another point, you advertise the restaurant on site as being open for outside dining and takeaway. Having a stressful job I was looking forward to not driving for a few days. On arrival I was told the restaurant was closed on Tuesday and Wednesday, we arrived Monday pm and were leaving Thursday So no good at all! This meant we had to go out in the car each day for meals we didn’t intend to have this costing us a lot more money which was mis representation of the facilities at the property. This needs to be re checked and brought upto a really good standard if you want people to visit in the future.

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• Louise - Verified booking

  We loved our cottage at Water's Edge, Stone Rush in Lanreath, Cornwall, where we stayed for 3 nights.

  It had a lovely view over the lake and spacious living/dining area. The shower was great really powerful and the hot tub was in working order and easy to get into/out of. It is great for dogs too as it has a closed terrace, and there are some lovely walks around the area. I did ask for some advice on woodland walks in the reception and was recommended to go to Cardinham Woods just a 15/20 minute car drive away. We had a great walk with the dogs and some amazing wood land views. There are several walks you can do there, we did a 4.3km walk and it was moderate incline, but there are longer and shorter walks varying from easy to hard. So something to suit everyone and there is a café where you can get refreshments after your walk. Please do bare in mind that you have to pay for parking. We also visiting Polperro, Looe and Lantic Bay & Beach all within easy reach (by car). You will need a car to get around this area though. We had dinner onsite at the restaurant on our final evening and took the dogs with us which was no problem. The restaurant was so lovely furnished and cosy and the food was great as was the service. I would highly recommend this area for couples (with/without dogs) and families as long as you have a car and are happy to drive around and see the countryside and small villages. There is plenty to do and it is a stunning area. The only thing I could have asked for is better weather as it rained almost all the time when we were there, but it didn't stop us going out and about. Just bring waterproofs as lots of mud around.

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• Simon - Verified booking

  I think it is important to point out that there is actually no available internet connection and very poor/no signal on mobile devices unless you are stood in or at The Old Mill reception.

  The lodge was relatively clean but could have done with a spruce up. If you love budget IKEA, then you will love all the fixtures and fittings. The cushions on outside chairs had been left out and were actually green and mouldy. The decking and balustrade in a poor state of repair. Most functions worked on the hot tub although one didn’t and if you adjusted several of the jets you would find they came off in your hand. Although this did give you something to do while relaxing trying to get them to stay back in. We did venture to the Reception. Was met by a very blunt and quite frankly rude lady, who seemed to work all week. If I pay for a bottle of beer, once she could be bothered to tell me what they sell I don’t expect for what was left in the bottle to be thrown because it didn’t fit in the glass! On another occasion ordering an Americano coffee I was greeted by what’s that.......and why do people call drinks what they like....just ask for what it is. They have a proper coffee machine, I would expect them to know, as this is a very standard name for a black coffee. My partner an I never felt welcome at all, but she may like you as seemed to depend on who you were. The locations and layout are really nice of the lodges, not overlooked and very private.

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• Vikas - Verified booking

  Good points: 1/ Park setting excellent.

  2/ Lodge setting excellent 2/ Excellent relaxing stay, barring the early wake up's due to light in the bedroom Things to Improve: 1/ The entire park is very badly lit up. Hardly any lights in the night time, if walking the dog. One or two solar lights might work on a certain evening / night. Can do with some fixed mains lightings on roads. 2/ The lodge itself is beautiful, but the choice of placing a the Velux in the bedroom not a good choice. Due to which you get the light in the bedroom so early in the morning. 3/ The windows are long & no way you can keep them open at night for some air on warm nights. 4/ Wooden blinds & netted curtains on the windows no good for summers when you are trying to sleep & so much light coming through the windows along with the velux from the roof. Can do with some thick curtains. 5/ The bathroom didnt need that long windows & the glass not being obscure, it doesn't feel very comfortable in the bathrooms while showering etc. Add to that some broken pieces from the blind, the condition can be bit more concerning. The points mentioned above could be specific to this lodge. Overall an excellent park & stay & would be even amazing with these few improvements to the park & the lodge!

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